How Working Remotely & Customer Support Work Hand in Hand

How Working Remotely & Customer Support Work Hand in Hand

Working remotely offers the freedom to work from wherever you want and to set your own working hours. However, that depends on what kind of remote work you do. Of course, if you are a programmer working on a project with a deadline you can absolutely work 10 hours on Monday, 2 hours on Tuesday and spend quality time with your family, 5 hours Wednesday and go to your dance class. As long as you complete your tasks – it’s up to you. However, some other remote jobs might require you to work fixed hours.

How Working Remotely & Customer Support Work Hand in Hand

Customer Support Remotely

Working in Customer Support usually requires working fixed hours. Depending on your timezone, you could still be able to work at a convenient time for you. If you are a night owl located in Asia working for a company that provides support in the US, you can work at local night time and live the life that suits you best. On the other hand, working for a company that supports their customers 24h/7 could offer some flexibility as well. Let’s say that you are primarily located in the US and that you plan to travel to Europe for a month. You could absolutely switch your shifts with your colleague or adjust a couple of hours to make sure that the company still covers 24-hour support. Now, let’s be clear: whether your support role is flexible or not, you’ll need to be online (with a good internet connection) straight through your 8-hour shift to provide your customers with the best response time and jump on a chat or a call instantly. This is unlike a blogging role where you could work offline.

How Working Remotely & Customer Support Work Hand in Hand

Customer Support at Gadget Flow

The Customer Happiness team works very closely together. We do provide 24-hour support on weekdays and we are online as much as we can be on weekends. At the moment, Suzanna is located in Los Angeles, the west coast of the US. Michael lives in Toronto, Canada in order to cover the East coast of the US and the afternoon of Europe. While I’m located in the Philippines to cover the Asian market and the morning in Europe. The flexibility is limited if one of us is taking some time off. That said, as the team grows, we’ll be able to work in a more flexible environment and cover each other properly to be able to serve our customers with the same quality of support at any time.

How Working Remotely & Customer Support Work Hand in Hand

Does It Work?

Yes, definitely! It might not offer the flexibility that you could have as a programmer, however, you can absolutely work from anywhere in the world as long as you have a reliable internet connection during your shift. If you are a traveler, you’ll need to do your research before moving from one place to another in order to adapt to your new environment quickly. You must avoid starting your shift with a dodgy internet connection. Instead, always have a backup plan, make sure to work near coffee shops with free Wi-Fi, or, even better, always have data on your phone for emergencies to be able to be connected anytime, anywhere.

Julien Pellegrino is a happiness provider - CSO at Gadget Flow Inc. Digital Nomad constantly getting out of the comfort zone.
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