BAUBAX 2.0 25-Feature Travel Jacket

Hello low Kah Wee, We will be shipping our jackets by the last week of August. We cannot take requests for priority shipping. Other factors to consider are where the jacket is shipping from. There will be longer transit times to the distribution warehouses that are farther away from the manufacture. Overall, we cannot guarantee that you will have your jacket by early September.

Hi , I have a Europe trip on early September and i wish use it on the trip
Can i possibility receive it before September?

Hello Janet , I have re-sent the survey to you. Please check your spam once too. If you have still not received it, you can get the survey by entering your email address on this link - https://baubax.backerkit.com/ . Be sure to use the same email you used to pledge to the project. Backers can PM us here or email us at support@baubax.com in case of any questions. Thanks!

I did not receive the survey request in May

Hi William...We don't have pictures of the jackets in process since we are still in preproduction. Our operations team took pictures of the accessories in production which you can see in the last update. We will pass on our request though! Thank you!

Hi hi, any pictures to share from the manufacturing process. Curious on the what they are like, before becoming finish goods? Appreciate it if you can share.

Yes, Brian Park is correct. Kickstarter projects are ongoing and backers are invested from the beginning to the completed project. We appreciate your comment, Brian!

People keep in mind that this is an ongoing Kickstarter project, not a finished product. You should not expect a product to be shipped on the date that is stated on the project page as it is only a rough estimation that can be disrupted due to numerous reasons. You will get your product if you calmly wait for the team to finish manufacturing. If you want a product on a specific date, then you're in the wrong place.

Hi Andrea Coronel...Please send us a private message here on Kickstarter or email to support@baubax.com with your shipping address. The shipping address must be in English for our distributor to ship. Thank you.

Hi Amy Adams...We do not have that information. Our operations team will be handling the fulfillment portion of the project. We cannot take requests for priority shipping or to be in the first batch of orders shipped. Other factors to consider are where the jacket is shipping from. There will be longer transit times to the distribution warehouses that are farther away from the manufacture. Overall, we cannot guarantee that you will have your jacket by September 3rd.

Hi Jack Loong...We have fitted our prototypes with models for all sizes. The fittings confirmed that our sizing chart with the sleeve and chest measurement match the specs with the manufacturer. We do not have the finished product to do a photo shoot to show. The prototypes we had were for sizing purposes only and do not reflect what the finish product will look like. Thank you.

¿How can I change my Shipping address?

How do you decide who gets their jacket 1 Sept and who gets it later? I am leaving for Europe 3 Sept and would like the jacket before I leave. Will I have it for my trip?

is been many months.... do we have the size confirmation with model?

Hello Kyle, You can't top up for an additional pen refill through your survey. Please reach out to us on support@baubax.com and we will help you with the same. Thanks!!

May I know how can we top up for additional pen refill?

Hi Sara, Please email us on support@baubax.com and we will look into this. Thanks!!!

Can I cancel my pledge?

There is one key role as a Kickstarter backer. Be aware that timelines are suggested and rarely met. Don't back something if you need it by a certain date.

Hi David- Thank you for your support !! We are equally excited to get the jackets to our backers .As much as we would like to stick to the timeline that we had stated, few things are beyond our control however we will definitely try our best to start shipping as soon as we can.We absolutely do appreciate everyone's patience and would like to thank you for backing us :)

People, let’s all take a moment to remember that while the one week delay isn’t good news, there are a few important things to consider about it.
Anyone who’s used Kickstarter before can tell that a delay of only a week is virtually on time. Every product on Kickstarter still needs to go through several stages of development before being shipped out.
Again, this is Kickstarter. We’re not retail shopping. We’re investors, helping fund a creative endeavor. It’s plainly in Kickstarter’s terms for every project that there are no guarantees of anything, especially timeliness.
We all need to keep things in perspective. This is a small delay. None should have ever counted on a specific delivery time. It’s just not how anything on Kickstarter works. Ever.

Hi Megan, I have responded to your comment on the updates section and also responded to your email. Thank you!!

Hi Michele, The manufacturers we have partnered with are indeed able to ship out the jackets to us in 90 days. The jackets will ship out from the manufacturers to our 7 distribution centres worldwide & then to our backers. We are on schedule to start shipping in August 2018. Domestic deliveries take 3 to 5 business days & international anywhere between 7 to 10 business days. We will definitely try our best to start shipping as soon as we can. Thanks!!

Hello Kelly, It is difficult to say right now when exactly the shipping will begin and if we can deliver your order by a certain date. The stocks will be transported from the manufacturer to our logistics partner worldwide and then the orders will be shipped out. Domestic deliveries to the US take anywhere between 3 to 5 business days. You can PM us here or email us at support@baubax.com in case of any questions. I say this because comments get lost after several activities. Thanks!

I was planning on having this for when I move to the UK, which was originally within the expected shipping period. I won't be returning to the US. Is there any way that the additional shipping costs will be covered? Especially given that I paid for a service/product that was promised for the end of August. I wouldn't have bought this if I had known dates were going to be this fluid and unpredictable. It's practically a waste of money since I now won't be able to use it.

I just double checked the risks section of the campaign and no where does it say you might not deliver on time. In fact it says because of your experience that 90 days from funding is achievable. I feel deceived and may not have ordered the jacket and sweatshirt had I known they naught not make it in time for my trip. I suggest you do whatever possible to get back in schedule as originally promised when you took our money.

I ordered 2 Bombers specifically for a 3 week trip in Europe which begins on September 1. How can I arrange to receive my order on Aug 31?

Hello @Jackson, @Michele, @Chris, @Karen, @Max, @Katrin- As much as we would like to stick to the timeline that we had stated, few things are beyond our control. We are sorry for the delay in the shipment delivery and we sincerely apologize for the inconvenience this may have caused.

Quite disappointed about the delay, bought it for a trip beginning of September. Still hope to receive it until then.

Boo. My husband and I bought this for our trip... leaving Sept. 1.
Any way to get expedited shipping??

Any chance these can get delivered by August 20th to Los Angeles? I bought a set for my honeymoon... :-/

Sad about th delay. I was really hoping to have this before leaving on my trip at the end of August. Looking forward to receiving it.

@baubax - Thank you for a very detailed update (but very disappointing to hear the delivery timetable has slipped, considering the delay in providing updates to backers). Please keep these updates coming more regularly going forward.

Thank your for update 4. However I am very disappointed that the delivery date is now Sept instead of August. I am traveling the first week of September and need the jacket for that trip. Honestly I feel very let down that these won’t be delivered in August as promised in the Kickstarter writeup.

looks like I won't get the jackets in time for my first airplane trip on 20 Aug...

Hi Chris, We appreciate your patience. The update has been posted. Thanks!!!

@baubax - two months without a proper progress update is not reassuring. Please rectify this without further delay. We've all entrusted you with a considerable amount of money based on a stated delivery target, so it is important that we see continual progress (through regular updates) and that promised update deadlines are not missed by such a massive margin.

Hello Aleksander ! An update is in the works. The estimated shipping time is August. It could be the second or third week of August. We will know more closer to July once the jackets are manufactured and the shipping to the logistics partners begin. Thanks.

Hi Esther...Thank you so much for your thorough comment. We absolutely do appreciate everyone's patience with the update. The update does not come from the customer service team so we are working on getting more information. We do have visibility with the behind-the-scenes production and can attest that our teams are working to meet deadlines so we can move forward with manufacturing. Thank you for the reference link. I'll be sure to share that with our extended team. Of course, we welcome PM and questions/concerns to support@baubax.com. I say this because our past responses get buried. Thank you, all!

hey when will items will be shipped??
no mail no updates for a long time... i had ordered vest btw

Hi Baubax team Just a word of encouragement. I understand the journey you guys are going through. It takes time to create something from scratch and seeing it through production AND delivery. Oh the number of curve balls that come along the way! As much as I would like to receive timely updates, sometimes I know it's just humanly impossible because attending to customer service is a full time job, let alone social media responses. I would rather the resources be better put to use to ship the item out in time? :)
A slip shod respond wouldn't do either, coz we know we want to do a good job. A "We're meeting with the manufacturers to work out some kinks and we'll endeavour to ship the item out to you in time!" wouldn't suffice for some. Hence, somehow the updates just get pushed to the back of the arm-long to-do list.
I came across this old article https://www.kickstarter.com/blog/is-lateness-failure
A good read for those getting antsy.
We just need to have faith that we'll receive our wonderful jackets come Aug. I have a big trip to the UK plan and I hope it shall arrive in time. Great weather to test out the jacket. But if it doesn't, hey, at least there's something to look forward to when I'm back!
Keep trudging on. Imagine the big smiles on your backer's faces when they received the product. That'll keep you guys going. :)

Hello Rachel, I have had a look at your survey & yes I can see the 4 jackets that you have pledged for. All 4 jackets will be shipped to you. Thank you.

Hello Renaud, Yes we will be shipping the jackets around 3rd week of August. Thank you

Hello Irina, I am glad you found the survey in your spam folder. Thank you.

it's been quite quiet since the last update? Curious to know what's the latest update...

No Updates since Apr 3....saying We’ll be back with next updates in TWO WEEKS ! 🤔

Hi there! So for the August shipping, when I got my survey, I opted to “double down” on my pledge support and order an additional two, bringing my pledge total to 4. However it appears as though the survey results do not update the kickstart pledge info. I just want confirmation that I will receive the four I have paid for, in the August shipping. Can anyone confirm?

Hold on I found it in a spam folder.
I'll answer it, sorry for the delay

Hi. Any idea when in August the shipping will start? early August? I have a travel planed mid-September and hope to be using my new jacket.

Hello. I haven't received a survey, and I'm worried if I'm getting my jackets. Can you resend the survey or refund me?