CABARO Swiss Automatic and Quartz Watches

Hi, I sent an email following up asking about the status of my watch on 3/14/18 and haven't gotten a response yet. This was after I was told it would be 3-4 weeks from 2/12/18 to be dispatched from Melbourne to the US. Is there an updated status I can get?

I've sent my non-working watch back to Cabaro over 2 months ago and still have not received my refund or a response. Can you guys at least give me a status on the refund?

Hi Guys, this is Efe. Still waiting for my fixed watch. I emailed twice to ruqi@ no response?
Thanks
Efe

Love the watch, it's simple, elegant and I discovered the happiness of the quick bracelet changes. It's perfect to match your outfit in 5seconds!

Did my last email get through to you?
Regards
Janosch

@janosh, I am unable to find your email, if you could please send an email again. Thanks!

My watch also stops working frequently. I already send an email to help@cabaro.com.au about two weeks ago, but I haven't got any reply yet.

@efe, thats very unfortunate to have both the timepieces stop working, I am extremely sorry! Would you please be kind enough to send in an email through to help@cabaro.com.au - thank you!
@Eltan, hope you had a wonderful holiday! Thank you so much for those kind words and yes please keep us posted should you have any issues.

I just came back from holiday and my watch was waiting for me. It is now on my wrist and it looks splendid.
Looking at the below feedback, I'll closely look at it to see if it stops working while wearing it every day.
Anyway thanks for the watch, I'm happy :)

Hi Guys, I bought 2 watches. They look fab. But both stopped working 3 times now. I correct the time after they ve stopped and restart it only for it to stop again 4-5 days later. Could you assist please.
Regards
Efe

@michael, thank you so much for keeping us posted! I am guessing it's en route to Ausi, I will send it through ASAP! Sorry that this happened Michael.

@Lee @Adam, extremely sorry about this issue! We have six reports so far that the watch is not keeping time accurately, very unfortunate after carrying out two rounds of third party inspections! Our sincere apologies for this.
Please send us an email at help@cabaro.com.au and we will send the details of the way forward.
@lee I've received your email, will send through the details, thank you!

I bought 2 watches. One of them have been working accurately from the day I received it. The other one, however, stopped a few times during the day.

My watch does not work properly and is incapable of keeping accurate time. Is there other people experiencing this issue?

Hi Guys, just to let you know, that the box arrived on friday, with a note that they were unable to deliver it sooner, because nobody was there. That is a lie, but we're used to this kind of bull$$$ from our post service. Thanks for your reply, have a fab weekend ! Michael

@fahmi @Wiebke @Marco: Thank you so much for the really kind words! Appreciate it! :D
@Marcel: I am glad you've finally received it! However, we hadn't offered a gold case version of the watch. I will email the details of your order shortly. :)
@Wil: I noticed you had send me a direct message earlier, will send you the instructions :)
@Michael: yeah, I am so sorry about that! I've just kept the courier service posted about this issue, unfortunately I am unable to track the parcel too for the reason that they are Registered Post. Ideally if the received is not home to sign the form, it will be returned back to me and I'll have to repost it again (my sincere apologies for this). Please keep me posted if you have not received it by the 16th of August.

Hi guys. it is a bit longer than 3-10 working days since 24th, and .. no package yet.
Not cool.

Hi
I just have a quick enquiry, i am having probelm, switching from the leather band to a nato band that i have just ordered. Would you be able to give me some advice on how i could switch it over? Love the watch btw !

Hello,
I received mine today via customs (+70 Eur). Opened the box, looks great, but was black-rosegold instead of black-gold.
I don't know, where in the selection or packaging it happened, but rosegold is absolutly not my preferred color.

Hello everybody!
I've got mine too. It's beautiful and very elegant. Now, my wife wants one too. :)
Best regards from Switzerland!

Hey guys! My cabaro came today And I absolutely love it!
Thank you for creating such a beautiful watch. Keep on going!
Greetings from germany!

Amazing watch and yes it's much better than the photos .. thanks

@Michael, unfortunately yes. It seems that only the European countries + UK seem to have a tax imposed on products entering their respective country. Just letting you know that they are paid to the respective government and has no connection to the sender or country of origin. Hope that helps.

Hi, my watch has arrived but it seems that i am now due to pay a £30 customs charge. Is this expected Cabaro Team????

@Vincent, the leather bands come in 2 sizes,
1) 18mm lug width for the 38mm dial
2) 20mm lug width for the 42mm dial @Mohamed, Thank you so very much for the detailed feedback. This would be super helpful as we move on to designing our next model in the future. Much appreciated!

Cabaro Team i have some feedback having worn it for a day. First though i habe to say it really is supremely comfortable to wear. There is something about it that makes it difficult to glance at it and just "know" the time. I have to consciously look at it which takes an instant longer and i realise it's cos the hands are very similar. I love the graceful thinness of them and the blue on my model is amazing. The hour hand i think could be shorter either to the bottom of the Cabaro logo or the bottom of the seconds dial. Perhaps a better length for the minute hand would be to the bottom of the roman numerals. Also i love the signed crown. It's very subtle and i wonder if a deeper simple C would be better and more distinctive. That said the whole piece is about minimalism. Another functional improvement could address the crown which is so thin it's a bit difficult to wind. Automatics after all do need 30 turns or so if they are run to a stop. It's a really beautiful first watch though and I'm happy to have a founder's edition.

Hey guys just asking what is the size of the leather band?

@Mohamed, thank you so much that! Appreciate it! :)

Hi Cabaro team. I've received my watch and i ha e to say I'm really impressed with it. Thank you!

@Derek, I am very sorry about that. Could you please send us an email at help@cabaro.com.au

As an update, I believe that my watch may be defective. Yesterday I noticed my watch had become a few hours off, so I re adjusted it and it worked fine. However, this morning I found that my watch had stopped again. Is there a contact for me to speak through over email?

@Anthony, thank you for that info! (good to know how USPS works) I am super glad your timepiece has finally reached you :)
@Eltan, checking few packages that were processed to France, most have already reached the backers (they were 'enroute to final destination' on the 21st too) I am guessing you should receive yours soon :)

My tracking didn't update since 21 still located in Melbourne through facility and I'm going in holiday for 3 weeks tomorrow. Anyone from Western Europe who has received his watch?

Finally got the watch. USPS never fails to amaze me. They sent Barbara's watch 350 miles in 2 days, but they needed 5 days to send mine less than a tenth of that distance. How? Anyway, I'm just about to set the time. The watch looks great. Can't wait to wear it out and about.

@Barbara @ David, Thank you so much for those really kind words!
@David, we are currently making a digital manual, will keep everyone posted with the link as soon as our website is up :) A quick brief on those questions: The first pull of the crown is the calander option which is covered to maintain aesthetics and you wouldn't have to hand wind the watch at all since its an automatic. Set the time, wear it and you're ready to go! :)

Received mine two days ago and I'm loving it, but I think it'll be nice to include a little more information (like a user's manual?) about the watch. I'm very curious about what the first pull of the crown do, and also winding the crown clockwise is pretty tight and I'm not sure if I'm doing it right or not. Thanks!

Received my watch today. Tracking showed it arrived in Chicago early Sunday. No further updates, but it arrived in Rochester MN today. Congrats to the Carabo team on a well run Kickstarter campaign. Updates we're made in a timely fashion and delivery was completed as promised.

@cornelius: for sure! :)
@Anthony: Its our first time fulfilling orders overseas and I have been pestering Australia post requesting for more information but to no avail. Although I really wish I could be of more help about shipment tracking. According to Derek's comment, it seems that you will receive the timepiece soon!
@Derek: Thank you so much for your comments. I am glad you like it. The dials are all made of silver plated metal brass (if you'd like to know how we did it: the concept is explained in detail on the campaign page). And yes please keep me posted should you have any issues :)

I received my watch today on the East Coast on the USA! I'm pretty happy with the quality and aesthetics of the final product but was surprised to find the hands and face to be metallicreflective vs the flat colors which were shown. Though I still think it looks pretty cool and don't see it as anything that would take away from the style. I did have my watch completely stop for about 15 minutes. I just had to reset the watch and now it works again. I'll update / contact you guys if it happens again. Overall, I'm very satisfied with your final product from the start of the journey to being right at my door. Also to those watching the tracking, It may stop at the location where it was accepted through customs and not update. Ex. My last update was 7/22 at Los Angles but came to my door 7/26.

Mine arrived in Chicago on Sunday morning according to the package tracker. I live less than an hour from the city. It's now Wednesday, and I have not received the watch. Tracking has not been updated since Sunday morning. I don't know which carrier Australia Post would hand it off to, but I've never had a package take more than a day to reach my house once it arrives in Chicago regardless of the carrier. I'm slightly concerned, but maybe it's some customs thing. I have no idea how long that process might take for a watch, but I've never had a problem with video game items I've ordered from Japan. I'm hoping it'll be here by Friday. It would suck to miss out on this watch if it got lost or confiscated.

Hello guys,
really nice to hear that everything has been shipped and that everything is done so far.
I am really curious how cabaros future is going to look like. Maybe you can post a short update about this topic in the future so we can easier follow what will become of you.

@michael, thanks for the heads up! Just published a quick update.

"The countries that wouldn't be eligible for tracking details will be listed in an update early next week!" Guys. its wednesday. I don't have the tracking number yet, and the list mentioned countries is still not released yet.
I am getting couple of KS projects delivered every month, and never had anny issues with tracking, what is the problem here ? Thanks for the update..

Thanks for the pictures, I can't wait to have mine :)

Here are some photoes http://imgur.com/a/0FmEg Unfortunately I don't have a social media account so can't tag.

Got my tracking too !

I just got my tracking number as well :)

Received tracking number! Cant wait :)

Hello everyone!
@Eltan @Mingpls @KeeVin - Pretty occupied with the fulfillment, will be posting an update around AEST 8.00pm today. Please bear with us! @Robinson @Vincent - Thank you so much for those comments! Do post a picture tagging @cabaroau if possible - would love to see how it looks and post it for the backers on the next update! :)

Still no tracking details for me.