What's New
Sign Up

Cookie Notification

We use cookies to personalize your experience. Learn more here.

I Accept
I Don't Accept
  1. Home
  2. Categories
  3. Waterproof Products
  4. Black Ember Citadel Collection Modular Backpack
How to Unlock This Deal
  1. Click here to back this campaign.
  2. Click here to send a message to the project creator and mention this code GADGETFLOW to unlock this deal.

DoneCancel
x
Ratings for products on Gadget Flow are based on quality, competitive features, aesthetics, price, and more. We also take feedback from our users seriously. Products with negative feedback (shipping delays, quality issues, etc.) will go down in rating. Feel free to report your experience with this brand and we will investigate.

Gadget Flow Members Get Free Gift With Purchase of a Limited Edition Compression Strap SetGet This Deal

Black Ember Citadel Collection Modular Backpack

Editor's Rating
4.7?
Discovered on 2017-12-06

Protect your gear while staying comfortable with the Black Ember Citadel Collection Modular Backpack. Using innovative performance textiles, Black Ember’s latest collection offers sleek waterproof backpacks with intelligent gear storage for your everyday commute. Featuring 800-denier micro-hex in deep black, the backpack comes in a full matte finish that absorbs light and helps keeps you stealthy. Additionally, the pack uses EVA foam construction for comfort and support, even under heavy loads. Furthermore, the new MINIMAL pack offers commuters two gear storage pocket arrays, a laptop & tablet sleeve. Similarly, it provides a quick-access top load feature to easily remove your laptop without opening your entire pack. When you’re ready to access all your gear, the packs open flat displaying it all in front of you. The MODULAR pack is a stepped-up version with full modular capability for those who need extra capacity or need to store gear in separate protected pouches.

LoadingSave43 Users Saved This Product
Overview
Overview & Specs
Color :
Deep Black
Options :
Minimal, Modular
Waterproof Rating :
IPX06
Discovered on:
Report this

Comments

50
Write your comment ...
Comments
Kickstarter Comments (50)

Leave a Reply

avatar
300
  Subscribe  
Notify of
JMT
Review from Kickstarter
Bonne et mauvaise nouvelle :
- 28/06/2018 Votre colis est en cours d'acheminement et sera livré contre paiement d'une taxe douanière. C'était de toute façon prévisible, donc il ne reste plus qu'à savoir maintenant à combien s'élève cette taxe.
JMT
Review from Kickstarter
Aucun souci @Tanguy !
J'espère qu'on va tous finir par recevoir nos sacs :-)
Attention néanmoins, j'ai remarqué que la facture transmise par Black Ember (qui n'a pas été envoyée par défaut mais qu'ils transmettent très rapidement si on leur fait la demande par mail) mentionne 0 $ dans les frais de port.
Or dans mon cas, j'avais commandé la version MINIMAL, soit 165 $ + 45 $ de frais de port.
Ce qui fait que sur mon relevé bancaire, j'ai 174 euros facturés par Kickstarter, ce qui n'est donc pas raccord avec la facture Black Ember de 165 $ seulement.
J'ai donc pris la peine de préciser les choses dans mon mail.
Tout est déjà tellement compliqué avec ce colis, je ne voudrais pas que ces différences de montants ajoutent encore plus de confusion auprès de La Poste...
Tanguy TSASSONG
Review from Kickstarter
Merci @jmt désolé pour la réponse tardive, je l’ai vu en partant au boulot donc je n’ai pu la scanner
JMT
Review from Kickstarter
Hello les amis français. Courrier reçu aussi aujourd'hui. Voici un scan (désolé pour la qualité, je ne suis pas chez moi, et la personne qui l'a fait et me l'a envoyé ne maîtrisait pas bien les réglages) :
https://www.dropbox.com/s/0l5y492sakcfu6j/scan-douanes.jpg…
Cela confirme donc que l'adresse disjoints.cei@laposte.fr est bien la bonne.
En revanche (et c'est peut-être pour cela qu'ils n'ont pas répondu à mon premier mail), il est indiqué dans le courrier que la référence disjoint est à rappeler dans toute communication (c'est la 2e ligne floutée sur mon scan).
Il est aussi précisé qu'ils attendent la facture commerciale et la preuve de paiement.
De mon côté j'ai donc fait une copie d'écran de mon relevé de compte avec la ligne correspondant au paiement Kickstarter.
Et enfin, il est demandé de "décrire le contenu et le mofif de l'envoi"...
Gheorghios PAVLIS
Review from Kickstarter
@Tanguy TSASSONG
Pourrais-tu s'il te plaît nous partager le contenu de cette lettre pour qu'on puisse débloquer rapidement nos colis ? Merci !
Tanguy TSASSONG
Review from Kickstarter
@Gheorghios @maww77 @JMT avis de colis bloqué en douane le 21 et le 27 ainsi qu’un courrier reçu aujourd’hui.
Paul Sheh
Review from Kickstarter
Very quick response after I contacted with them, whoever did not get your bag yet, be patient, you will not be disappointed 😁
柯班尼
Review from Kickstarter
Didn't Received my bag yet .
How to I get more information?
JMT
Review from Kickstarter
@Gheorghios
Merci pour les infos !
N'ayant toujours eu aucune réponse de mon côté au mail envoyé mercredi dernier à disjoints.cei@laposte.fr, je vais donc l'envoyer à nouveau. Je les appellerai aussi demain, on verra ce qu'ils me diront.
Mais comme tu le soulignes, je crois qu'il va falloir s'armer de patience...
Gheorghios PAVLIS
Review from Kickstarter
@maww77 @JMT Étant toujours dans l'attente de la lettre et n'ayant rien reçu aujourd'hui j'ai donc re-contacté Colissimo. Réponse : envoyer la facture à l'adresse mail suivante disjoints.cei@laposte.fr
J'ai quand même précisé à mon interlocuteur que ceci avait déjà été fait et il m'a rétorqué que vu qu'il y avait une notification datant d'aujourd'hui il ne pouvait rien faire. Il a aussi précisé que si je n'obtenais pas de réponse de ladite adresse mail sous 48h je devais les re-contacter par téléphone. Mes amis, je pense que nous sommes encore loin de recevoir nos sacs...
Anson Chiu
Review from Kickstarter
@vernon - where did you find your 2nd handle? Can’t find mine either
JMT
Review from Kickstarter
@maww77 @Gheorghios
Toujours rien de mon côté non plus...
Ni courrier, ni réponse au mail envoyé il y a 5 jours à l'adresse disjoints.cei@laposte.fr (à se demander si elle est vraiment valide).
Je viendrai reposter ici dès que j'aurai des nouvelles.
Gheorghios PAVLIS
Review from Kickstarter
@maww77
D'après une employée de la poste que j'ai eu eu téléphone la douane doit t'envoyer un courrier sous 48H afin de t'expliquer comment leur envoyer la facture. Mon colis est bloqué depuis le 21 et je n'ai toujours rien reçu. Si je ne reçoit rien demain je les rappelle.
maww77
Review from Kickstarter
@JMT @Gheorghios PAVLIS
Hello je vois que je ne suis pas le seul à attendre mon colis,
Cela fait depuis le 19 juin que mon colis est retenu à Chilli Mazzarin aux douanes.
Je n'ai pas reçu de Notification de la poste pour me dire que je dois passer. du coup je en sais pas si je dois attendre ou si je dois contacter quelqu'un...
Vous savez comment ça se passe ?
Paul Sheh
Review from Kickstarter
Just received the bag today, love the bag, good quality, but there is one huge problem, I didn’t receive the sport pack and the small admin I’ve ordered, and I’ve payed €25 import tax already.... now you need to ship one more time, not only would I need to wait longer and also pay more taxes....this is not very acceptable.....
Darren Lam
Review from Kickstarter
My package arrived today (Alberta Canada)! Love the pack so far, and am looking forward to putting it through its paces. $26 in import fees, though, on top of $55 for shipping was a tough pill to swallow. Oof.
Diego Riestra
Review from Kickstarter
@Hung Ding.
Dude, anything out of the EU coming into the EU pays duty and taxes, period.
Bypass it?, yeah it’s called return to origin.
Diego Riestra
Review from Kickstarter
I don’t mind the spartan packaging, in fact, even less plastic would be fine, I don’t plan to wear the packaging (apparently some people here will), I like the pack a lot, super sturdy and very nice craftsmanship, kudos. I only have one qualm, the padded straps on their adjustable ends have an insane give, all tightened ends seem to fit someone with 400 pounds weight, and they seem to be sewn in on both ends, cannot cut and adjust. How do you propose this gets fixed?, cannot use it like this at all.
Cole jack
Review from Kickstarter
Hey guys! Very pleased with my purchase! The only thing is I got taxed 20 cad when I had picked it up. On top of the original shipping. Just wondering if that is normal since I didn’t expect and wasn’t told about any extra costs. Cheers
Daniel Gomez
Review from Kickstarter
I received my backpack and is AWESOME! great product for a great city! greetings from Guadalajara Mexico!
Jake Martin
Review from Kickstarter
@ Ian Stretford sat in customs from 18th and took two days to clear, Apparently Parcel Force attempted delivery to my house at 06:51 on Wednesday. This wasn't the case as my CCTV showed know one! I've received a bill for£68 to release. If you read the Parcel Force tracking info you will be able to see whats happening. What I find strange is the fact that customs charges have been"raised" twice £68 is ridiculous.
Ian Strefford
Review from Kickstarter
Citadel has been in UK customs since the 17th? What’s going on? Has anyone else had the same issue?
Alex Montez
Review from Kickstarter
Was raining today in NYC and everything is dry!
JMT
Review from Kickstarter
@Gheorghios
Merci pour l'info. Je vais contacter Black Ember pour leur demander la facture donc, au cas où ce que j'ai envoyé ne soit pas suffisant.
Dans tous les cas, je n'ai toujours pas eu de réponse à mon mail. On verra si le courrier de la douane arrive demain.
vernon
Review from Kickstarter
@BLACK EMBER I found the other handle.
vernon
Review from Kickstarter
@BLACK EMBER The minimal kit indicated 2 side handles. I only receive 1 top handle!
vernon
Review from Kickstarter
@BLACK EMBER
Arrived 2 days ago but wasn't around for collection so self collect it from the local post office this evening.
To be honest, I was actually kindof looking forward to it. However my first impression was let down. The packaging:
Bag is just simply wrap in a clear plastic bag (not even bubbled for protection) with a plain rectangular box ( that has NO form or bubble wrap for support? )
So the bag is basically 'thrown' around the box!
Come on!! It that even right? I had an impression that it will come wrapped in some thoughtful & fancy box that I can unwrap it. I know as long as as the bag as fine, I should be happy but it is a matter of PRINCIPLE * added the word 'NO'
Gheorghios PAVLIS
Review from Kickstarter
@JMT Merci du conseil pour l'adresse mail. J'avais contacté black ember via leur adresse mail et ils m'avaient transmis ce qui s'apparente à une facture. Demande leur, ils répondent plutôt vite.
J'ai aussi contacté la poste afin d'avoir plus d'infos sur le blocage et ils m'ont dit que je devrais recevoir un courrier des douanes sous 48h afin d'expliquer la marche à suivre.
vernon
Review from Kickstarter
@BLACK EMBER
Arrived 2 days ago but wasn't around for collection so self collect it from the local post office this evening.
To be honest, I was actually kindof looking forward to it. However my first impression was let down. The packaging:
Bag is just simply wrap in a clear plastic bag (not even bubbled for protection) with a plain rectangular box ( that has form or bubble wrap for support? )
So the bag is basically 'thrown' around the box!
Come on!! It that even right? I had an impression that it will come wrapped in some thoughtful & fancy box that I can unwrap it. I know as long as as the bag as fine, I should be happy but it is a matter of PRINCIPLE
Chia Lynn Kwa
Review from Kickstarter
US people whose USPS tracking hasn't updated, take heart! My bag arrived this morning after 8 days on "pre-shipping" at USPS. The build of everything is definitely sturdy, but there seem to be some aesthetic quality issues... my Citadel Modular's front panel is off-center, butting up against the bottom edge of the bag. The glue-y edges peek out a bit where the panel was adhered to the front. There are also a few teeny white flecks of paint on some of the surfaces. The biggest turn-off for me is the off-centredness of the front panel though. Not exactyl like what was pictured in the campaign promo images. Anyone else have this issue, or did I pull a short straw?
Nathaniel S. Venzor
Review from Kickstarter
Anyone in US know if it requires a signature?
Mark Baltimore
Review from Kickstarter
Received the Citadel pack yesterday...EXACTLY as I thought it would be, AWESOME. While it does take a bit of work to initially set it up, it more than makes up for it in its utility. Well done!
JMT
Review from Kickstarter
@Gheorghios
Dans le suivi de colis de la Poste, j'ai eu dans l'ordre :
- 19/06/2018 : Votre colis est en cours de dédouanement.
-19/06/2018 : Votre colis est retenu par les services postaux en raison d'une facture manquante. Le destinataire du colis va être contacté.
Depuis, cela n'a pas bougé...
Après avoir lu un certain nombre de commentaires sur le net, il semble qu'il vaut mieux ne pas attendre d'être contacté et prendre les devants en écrivant un mail à l'adresse disjoints.cei@laposte.fr et en leur transmettant la facture.
Dans notre cas, et sauf erreur de ma part, nous n'avons pas de facture à proprement parlé de Black Ember, mais uniquement le mail de reçu de Kickstater qui confirme notre engagement. C'est ce que j'ai transmis en PDF dans mon mail.
Je l'ai envoyé hier et pour l'instant je n'ai pas eu de retour...
Enfin, pour répondre à ta première question, je pense que nous avons de fortes chances de payer des taxes et frais de douanes, mais peut-être que nous aurons de la chance, croisons les doigts...
Gheorghios PAVLIS
Review from Kickstarter
Edit : je suis dans le même cas de colis bloqué.
Gheorghios PAVLIS
Review from Kickstarter
@JMT Mon colis est en cours de dédouanement, as-tu dû payer des frais supplémentaires ?
Jason Cheung
Review from Kickstarter
Hi, I requested the orange strap but got the black one instead. How can I exchange?
Benny Lai
Review from Kickstarter
I'm from Hong Kong and I just received the bag today and it left me speechless 😶 IMO and from my experience, this has to be the best looking backpack I've ever purchased (even better in person than the V4 I got last year.) When I got home and saw the package, I was amazed as to how well packed the package was 👏🏻 Then when I tried all the separate bags and pouches, I was impressed by such high quality of each piece, I can't wait to have it put in use asap. From my first impression, the only complaint I might have is the clip-ons, I wish they can all be changed to magnetic locks instead, because it is slightly troublesome and difficult to have them unclipped each time when I want to take out the small bags and pouches, apart from that, the backpack is almost perfect like all black ember products from the past. So overall, I am very pleased with my purchase and I believe the half year wait is all worth it! 👍🏼
Hung Dinh
Review from Kickstarter
Do anyone have experience with customs Office in Germany. Do i have to pay custom duties?
Shipping cost are already 45$ including custom duties. So its about 100euros only for shipping and Tax. Do anyone know how i can bypass that.
Trey
Review from Kickstarter
Got my pack over the weekend and I am impressed. Its super high quality and looks fantastic! Can't wait to put it to use.
Justin
Review from Kickstarter
Best Backpack ever? Yes, yes it is.
JMT
Review from Kickstarter
"Your item is being held in Customs at 8:08 am on June 19, 2018 in CHILLY_MAZARIN CENTRE COLIS EXPORT, FRANCE"
Reason : missing invoice
Wait... what ?!
@Black Ember, do you confirm there's no invoice in the package ?
Gheorghios PAVLIS
Review from Kickstarter
@Ofir @Jason I asked the same question to the company via email and here is the answer : 'You should begin to see movement in the next few days. It may take USPS a few stops to begin scanning your package. Our shipments are picked up in bulk first, then taken to various sorting facilities where they begin scanning. You should receive your gear very soon, thank you!"
Jason Chia
Review from Kickstarter
Hi Black Ember Team I received an email informing me that the rewards have been sent but according to the tracking at USPS, the item has not been received for shipment and the status have not changed since June 16. Has the items really been shipped? Thanks
David Reitano
Review from Kickstarter
Just received my minimal pack and I'm such a fan! It's really comfortable to wear, even when full, and looks great.
Chia Lynn Kwa
Review from Kickstarter
I'm in NYC and the USPS tracking also says it's still in pre-shipment (and that it was meant to go out on the 13th).
Alex Montez
Review from Kickstarter
Just got my pack this morning. So far, its amazing! The quality far surpasses my expectations and it feels great to wear! One question, do you guys have some kind of Q&A for straps and stuff?
vernon
Review from Kickstarter
@blackember Will be receiving the pack soon. However I am just curious why the shoulder strap have to be that thick? The underside I can maybe understand but the external side an’t supporting anything. It simply gives the sleek bag a puffy look. Why?
Gheorghios PAVLIS
Review from Kickstarter
Hi, i'm in France and I have the same parcel status as you . From June 14 it's in pre-shipment.
Ofir Arbel
Review from Kickstarter
Any one that is not located in the US add some tracking update ? I still have the same status that Pre shipment info sent to USPS and that they are waiting for the package
Black Ember
Review from Kickstarter
@jennifer
Appreciate your input, however, your comment on the foam quality on the back panel is not accurate. We use only the best quality EVA foam in these areas. It’s extremely high quality and the stiffness of the foam speaks to this quality. Soft foams are typically cheaper open cell foams that will break down over time and stop providing you with comfort and support. Over time of use with loads in the pack, this suspension will prove its great quality build. The foam on exterior back-panel is also not "at least 1 inch (2.54 cm)" thick. Just re-measured one here to check with calipers: it is 15mm thick front to back. The die-cut matrix of holes you can feel inside the inner layer of the panel are also purposeful as they make for greater air-flow and less volume in the panel build. All of these top quality details contribute to the professional pack reviewers at Carryology awarding the Citadel the best pack of the year. http://www.carryology.com/projects/carry-awards/best-everyday-bag-the-sixth-annual-carry-awards/ For assembly of pouches, yes we understand not everyone is familiar with our modular pouch attachment and we will be sending everyone a link to a doc with quick assembly tips by Monday.