Cubetto: Off-Screen Coding Toy for Kids

Umm -- How come I can buy Cubetto on Amazon and it'll arrive Tuesday, but my PRE-Order is still not here?
https://www.amazon.com/gp/aw/d/B01N02G5ET/ref=mp_s_a_1_2…

Got my cubetto and flash cards today, but missing the personalized storybook, wooden figures, and logic blocks. Hopefully this is just being shipped later.

Hi guys! We just received a big box from Primo Toys as well and just in time for Mia's birthday celebration tomorrow! You guys rock!!! I can't say enough how happy I am!!! I will update after I open it to let you guys know if everything came or if it is a partial shipping. Just give me a couple of ours to put Mia to bed. Please guys, give Primo Toys a break. I cannot even begin to imagine how busy they must be right now fulfilling everyone's pledges. This is not an easy task. Keep up the awesome work guys! Maria

WE just received our cubetto package but our personalized storybook, the extra logic blocks and the love pack were not included. Are those shipping separately? Please let me know asap. My email is k_cardella@hotmail.com

@all We really appreciate your support and patience during this busy period! We'd like to come up for air to let you all know that pledges will still be shipping from mid-October as in our last post and we'll be making an official announcement on Monday to keep you all in the loop with the progress! :) If you have any specific questions regarding your pledge, please feel free to ping through a message and our support team will do their best to help!

so whats happening? an update or a refund

@Cubetto team
Do you have a status update, please? Thanks

Italy here. Some updates would be appreciated...

Is there any update on this project? What's going on?

I just realised that this is not suitable for my son as he is already six. It is recommended for 3-7 yrs. He will be almost 7 when he gets it.
Would it be possible to get a refund? It would save me having to return the item.

Mid-October is coming. Any news guys?

Comments say all logic packs mailed out. I got nothing.

Could you please post an estimated shipping date for Germany?

Hi Mary,
Thank you for the information.

I noticed the estimated arrival date is September 2017 but I haven't received mine yet. Is there an update on when they will ship?

All Kickstarter gold projects were modifications of old projects

@Faust, yes, only the two new maps are new, you can see their Kickstarter history to see the original Kickstarter

Any update??????

Strange... I'm seeing Amazon reviews for this from July 4th 2017. Was this a product before this Kickstarter?

Had the Logic Pack delivered today. Still waiting to see if there's any updates on Cubetto's arrival.

Hi just wanted to check in about shipping... I think the last I saw you said mid-October? Is this still the case? How soon would you expect delivery in the U.K.? I ask as this will hopefully be my sons birthday present in early November but if it's unlikely to be here I'd best think about something different to gift him and save this for Christmas...

Hai Guys,
How's the proces going? I'd love to hear an update. Also, I have a question, any insight on how far you are with the personalized books? I uploaded the image a couple of months ago but of course by now my kid has grown & changed. If possible & the book hasn't been made yet, I'd love to be able to update the foto...? grtz Astrid

Hello, I sent you a direct message 5 days ago but till now I didn't get a reply

Hi cubetto
Any chance of letting me know a eta for my products in Australia. Thank you looking forward to hearing when it will arrive as I don’t even have a tracking number

Great news - working to reduce shipping costs to Aust & NZ. I have looked at direction blocks a few times but really can't justify spending $40+ on postage.
Also- In the Kickstarter world where promises aren't always as they seem - You are doing excellent follow-up to campaign -thank you :)

Hi, When is the shipping planned ?

Hi
What's the estimated shipping date for my order

@Angela Great! We can't wait to hear what you think of the Logic Pack :) We understand that the current shipping costs to New Zealand are high, and we are working to have these reduced very soon.

@Jasper - it's great to hear your Logic Pack has arrived! Unfortunately we cannot add additional items to Kickstarter rewards, and we do apologise for this inconvenience.

@The ToC Creative, @alberto, Veenoo - shipping is due for mid-October, and we will keep you posted with any further developments in the mean time :) Please see our latest update for more details: www.kickstarter.com/projects/primotoys/cubetto/posts/1983560 (thanks for your help @Daniel!)

@Benny Unfortunately we can no longer accept requests for extra personalised books, but we promise there will be more chances get them in the future!

@Meghan We can confirm that all Logic Pack pre-orders have now been shipped :)

@Amy Yes! We can confirm that we've received your survey safe and sound :)

Guys have not received my set! When is my game's ETA???

Yay, received my logic pack this morning with stories, stickers and flashcards looking forward to using them. Just wondering if you've had any joy working with your logistics company to reduce shipping costs for further purchases to New Zealand? - I just want a pack of directional blocks but I'm not prepared to pay $40+ for shipping.

Yeah! Just received the pre order logic pack. My first step towards cubetto! Did not expect it though because I expected it with the total package. Is there a posibility to get the direction Blocks without the high sending costs? For example by combining it with my kickstarter dilivery.
I asked before but did not really get an answer.

Como es posible que en España este disponible el producto desde hace semanas y yo todavía no tengo el mío. Por favor quiero una fecha de entrega.

@The ToC Creative in the last update they mentioned delivery in mid-october. So in a month or so you should expect the items to arrive.

Hi, still haven't received my Cubetto. Any news on delivery? Thanks

Is it still possible to add a personalized book to my order? Fine either way, but just curious. Thanks.

How do we know if our logic packs have shipped?

Hi I'd like to know if my survey received as well please

@Mykhaylo Thanks very much for your patience while we got back to you! A member of our team got in touch via pm on 6 September to confirm the refund. We're hoping all was successful and are on-hand should you run into any issues receiving this. :)

Dear Primo Toys, On Aug 18 I have sent you a private message through Kickstarter whether it is possible to order additional activities boards through your website and combine with my Kickstarter pledge to save on shipping. The same day I received a response from Primo Toys that you will gladly do this and reimburse my shipping if I let you know of my order details after I place my order on your website. On Sept 3 I made an order and immediately informed Primo Toys through Kickstarter messages. I have heard no response from you since then. The only communication I got was from the your webshop that my order was successfully shipped. Of course, shipping charges were neither waived nor reimbursed. I have sent a second message through private Kickstarter messages trying to clarify the situation, but have not received any response since then. Can you please kindly inform me when my shipping charges will be reimbursed as you promised me? thank you.

@all Thank you very much for your patience! :-) We can confirm all your surveys have been successfully received and you will have received a private message should any further details be required for your specific pledge. We're on track to deliver as originally scheduled, with most pledges shipping late-September for early to mid-October delivery! Super excited to update you all on the progress on your pledges, so please stay tuned! <3 Primo

Hello, I would also like to know if my survey answers were received. On the pledge box, it says "no surveys sent" but I definitely did complete it weeks ago. Thank you.

Hi, I would also like to know if my survey was received. And if there's any news about shipping, even a rough estimate, that would be great. I assume it's not a problem if the address is a PO Box?

Hi, I too would like to know if my survey was received. Any news about the shipment?

Hi, just wanted to check if my survey got sent in correctly?

Any clue when we intend to ship? Will there be a notification once my parcel is delivered? Tracking number?