All ERGOs were shipped in December 2017. If you have not received your ERGO please contact us directly at support@perfectore.com or message us via the KS message system so we can ship your ERGO out Immediately. If you have any questions or concerns with your ERGO please email us and we will resolve your issue.

Hi , when can I receive my order ???

Ok, great, we would like to clear up one more thing. The YouTuber who mistakenly called the ERGO a brace. The ERGO Posture Transformer is not a brace. The ERGO is a new concept in back support. It is both a wearable posture support and and exercise system in one. Back to what all physiotherapists recognize and agree on. EXERCISE THERAPY is the only way to build strong posture for life. Daily exercise will yield compounded results. Our therapeutic tube has been thoroughly tested through years of research to bring you the fastest results in the shortest time period. All you have to do is to follow the instructions and the daily program and YOU will have Strong Posture for Life.

Feedback is not always good sometime is bad and you must accept what people say , you should not dismiss so easily your unhappy backers , costumer support ( "the after sale" is important as much as the sale, is not producing directly revenue but it will unlock trust and respect from your base ) , I don't see any reference about unhappy backer restriction in KS rules , an unhappy backer can not be classify as "spammer" or a "Jerk" or a " troll" just because express his/her feeling about your product, you are miss understanding the purpose of those rules, those rules apply because there is a chat those rules are not there to defend your project by unhappy costumer. Respect is granted by me but I think is time to grow up understand reality and address this issue as an adult.

Of course Paolo, we welcome good feedback about any part of our product that was made with the highest attention to quality and care - right here in the UNITED STATES OF AMERICA. By the best people and best companies that we have ever worked with. And we are grateful to them for the attention they put into the detail and longevity of each part of the ERGO Posture Transformer. It might be a good time to go over some of Kickstarter's guidelines for its community of people committed to bringing new things to life. Kickstarter is a community of people committed to bringing new things to life. Our community is founded on a few core values –– transparency, trust, and honesty. It’s up to all of us to bring new ideas into the world, and to make sure that Kickstarter is a place that shares this spirit of support. We’ve got just a few rules that we hope you’ll keep in mind along the way! Don’t spam.
This includes link-bombing, promoting a project where it shouldn’t be promoted, sending unsolicited @’s on Twitter, hyping third-party services, and using email lists from outside sources, to name a few. The comment and messaging systems on Kickstarter are here so people can communicate, ask questions, and cheer one another along — not for spam. Don’t be a jerk.
Conversation is an essential part of our community — we encourage backers to talk to creators and to talk to each other, especially when they have questions. All we ask is that those conversations stay honest and considerate. Don’t post obscene, hateful, or objectionable content. Don’t post personal information. Don’t post copyrighted content without permission. If you don’t like a project, don’t back it, simply move along. Please always have respect for our shared space and the other folks visiting it. If you see something, say something.
If something seems off, let us know. Our Integrity team reviews every report we receive, and we take action when we see someone violating these guidelines. Sometimes that just means giving someone a warning; sometimes it means revoking certain privileges or accounts entirely. The best way to avoid anything like that happening to you? Don’t spam, and don’t be a jerk. It’s up to all of us to ensure that Kickstarter remains a safe and fun place to launch and back projects. Thanks for being a part of the Kickstarter community!

Lorenzo on May 5, 2018
I have received the ERGO. Great Product and Great customer service!

To be honest this copy and paste review looks childish and ridiculous, no matter how you love your project many of us ( backers ) were not happy with your final product , calling us trolls is not going to help you ... and unfortunately for you ( because you accepted our money ) we have all the rights in this world to log here write what we think/feel about it , insulting us is not going to change a thing we will keep coming back and remind you about your responsibilities. Have a great day !

Simon on May 4, 2018
Hi, 
I’ve received the product and assembled it. This works and feels great. Very nice product. Assembly was a little tough - I thought the holes for the tube could be a little smaller or the holes on the shield a little larger, but over all, you did a great job! 
Thank you

ALL THESE ARE THE PEOPLE WE ARE DEALING WITH. I HAD BEEN CHATTING WITH MARINA ONE OF THE OWNERS WHEN SHE SAW MY NEGATIVE REVIEW FURTHER DOWN IN THE COMMENTS. ONCE I FINALLY STATED THAT I JUST WANTED TO RETURN THE UNOPENED ONE I HAD AND THE PIECE OF JUNK I HAD OPENED AND TRIED TO USE SHE GHOSTED ME FOR ABOUT 1.5 -2 WEEKS UNTIL I FINALLY EMAIL HER DIRECTLY AND CALLED HER OUT. THIS IS THE EMAIL EXCHANGE THAT FOLLOWED. (I used caps to differentiate between comment and quote) Hello Marina, I did not read it anywhere or expect anything. I was simply asking Ergo/Perfect Core if they would allow me to return the products I purchased from you. If you are not going to allow a return than that is fine but ignoring someone until you finally respond with a off toned emails is ridiculous and unprofessional. I see now that you were only in this for the money and don’t care about your customer base. Good to know. Regards, Randy From: Marina
Sent: Wednesday, May 09, 2018 3:29 PM
To: Randy
Subject: Re: Return my Ergo's We do not have a return policy on the Indiegogo site. What exactly led you to believe that you were purchasing a product and where on the site did you check for the return policy. Many people inquired before they contributed to the campaign and we were very clear that there was no returns. I am wondering how you were misinformed about the crowd funding process? Was this the first project you supported? How did you find out about the Ergo? On Wed, May 9, 2018 at 2:04 PM -0400, "Randy" wrote:
Hello Marina,

I would appreciate it if you would acknowledge my request to return my Ergo’s.

It represents your company in very poor light that you have not responded to me since I brought the returns.

Regards,

Randy

Gotta say this is the first "company " , I say that very loosely because in the real world this business would have tons and tons of lawsuits,if not investigations into their business practice, that actually criticizes their investors. BECAUSE WITHOUT BACKERS/SUPPORTERS YOU HAVE NOTHING!!!!! You say people haven't purchased a product but your "platform" ....well we as your investors ARE NOT HAPPY. If this was a real board of investors we would remove our funding and mark you as a failure also removing your ability to try and sell this platform. Be lucky you are on KS so you only have to deal with the thousands you ripped off..... would also love to see the official FDA document since I can't find it on their website. I myself happen to work for the federal govt so this may allow me to properly look into your unscrupulous business methods.

If your path was about innovation, how come it's taken you three goes on here (two cancelled) and one on Indiegogo to get your product out? It's interesting that you send multiple messages to people critical of your product and process, but then fall back on WELL IT'S KICKSTARTER SOZLOL rather than address questions asked (not just by me, I might add). But hey, anyone who disagrees is a troll, right? Enjoy your filthy lucre, guys.

The crowdfunding platform is one that supports creators on the path of innovation and success. Backers pledge to a project, they do not "buy" a product. Kickstarter did not sell you a product.

Again, if you've apparently gained FDA approval, I assume you'll be lodging with Australia's Therapeutic Goods Administration to ensure Australian purchasers have the same peace of mind. It's a requirement if you're selling to Australians, which you obviously are.

Interesting that people who don't agree are "trolls and haters". Interesting that in messages you suggest that it's a minuscule amount of people who are unhappy with this product - and that it's up to me, a backer, to provide a list of people who are unhappy with the item. Take a look at the comments here. You know the comment list is full of people who think either your business practises or your product are dodgy - because if it wasn't, why would you be reposting positive comments in order to push negative ones below the fold? People removing videos doesn't prove anything - only that they're worried about your use of the threat of defamation proceedings to squelch discussion: https://www.reddit.com/r/kickstarter/comments/640w7f/the_ergo_just_threatened_to_sue_me/

@Bryan De Castro, I would like to bring to your attention that Kickstarter is not a platform to purchase products but to back projects. as per Kickstarter policy they do not issue refunds or returns on pledges to projects. We can help you get the results you are looking for from a posture exerciser. We can ensure a positive experience once we make sure your ERGO is assembled, sized and positioned properly. Once we achieve that we can give you a personalized daily posture training program that will ensure benefits. Please message us or email us directly at support@perfectore.com to book your one on one consultation with our on staff Posture Specialist. Looking forward to hearing from you soon.

I would like a refund, this is not helping me at all.

Greetings, once again we would like to inform you that all the ERGOs have shipped months ago. If you did not receive yours we can quickly resolve that issue and get one out to you immediately. We are ready to assist you if you need any help with getting maximum benefits from the system. We have a posture specialist on staff that can give you a one on one consultation on sizing, positioning and exercising with the ERGO. Please message or email us at support@perfectore.com.

@Perfectore Corp.
That's great to hear about the FDA/PDAC approval! Is there a place we can go to view this approval information in writing?

@markhurrell, I have all day everyday to continue this conversation with you. For the record, I am the living proof of the power of the ERGO! I have had remarkable cervical correction with quantifiable positive results in my spine. I will not be silenced by one hater that thinks he can keep this amazing invention from the people that need it! Here is the proof of the power of the ERGO... https://www.youtube.com/watch….

@markhurrell, hard facts please, not more empty accusations and bullying. We will not be bullied you you any longer even if you threaten us as a super backer.

@markhurrell my name is Marina Prospero not "you people".

@markhurrell, please outline exactly how we are "crooks.

You people are crooks and deserve everything that comes to you. My comments are a reflection of the product you pawned off on so many. You overcharged as most have said something like this should be  25% of the price you charge. I am a super backer so when I see a company that has robbed so many and been so unjust then by law as an investor in your crappy product I have the right to voice my honest opinion. And just like the LITERAL  hundreds of complaints on your comment section mine is yet another and if you continue to try and RIP people off then myself and other backers will continue to warn others so you wont  be able to be deceitful in your business. Posting only positive comments by the dozens when a few backers tell the truth about negative flaws is childish so maybe you should look in the mirror. Good news is I'm here to stay as a valued member of kickstarter and have assisted in over 110 SUCCESSFUL  products....dont worry I'm sure you will hear more from myself and others should you try and not be honest with your products. That's what happens with business. You sell good  product people leave all positive reviews you sell bad service and product you get negative reviews...do you still not see which has happened here??

@markhurrell (again)..Greetings Mark,
My name is Marina Prospero and I am the CEO and primary creator of the ERGO Posture Transformer. I have been reviewing your comments over the course of a year and I am shocked and dismayed by your unhealthy obsession you seem to have with damaging our company, product, brand and my personal reputation. I have worked for over 10 years on the development of my wearable strength product line. Your comments are not truthful or constructive. You come across childish and bullying, hurtful and infantile. We are a reputable company that contributes over a million dollars annually to 10 other US businesses that your fraudulent claims ultimately effect. We are excellent crowdfunding creators. We
delivered on our first campaign within 6 months of launch, we have raised over $1,010,707.00 in less than a year with the last 2000 orders being driven by word of mouth. We have discussions with our customers daily via messages and our email. The majority are willing to take the time to work with us to resolve issues. We are experiencing great success and every move we make is strategic. Our goal is to make great product that work for us and others equally. I wear my ERGO everyday and reap the multiple benefits from it. I stand behind my products 100%. The crowdfunding platform is one that supports creators on the path of innovation and success. Backers pledge to a project, they do not "buy" a product. You contributed to our campaign to assist us in our global expansion for the company and product line. But your actions show that you are trying to sabotage and tear down the exact thing that you contributed to. Please enlighten us as to why you think it is ok to continue to harass us and intercept the growth of our business? We, and I am sure other creators will be interested to see your response....

Greetings Backers, we are excited to inform you that after an extensive test and review the FDA/PDAC has approved the the ERGO as a medical device/exercise equipment with full or partial insurance coverage with HCPCS code A9300. We trust that the doctors and therapists on staff are qualified and experienced to make this determination.

HAHAHAHA KARMA LIKE I SAID...NEW PROJECT CANCELLED....HAHAHAHAHA..........
WHAT HAPPENED? TOO MANY PEOPLE REVEALING YOUR LIES TRYING TO RIP TONS OF PEOPLE OFF??? FINALLY SOME JUSTICE

I'm sad to see so much deception. The project keeps posting reviews as "Updates" here, comes across as trying to hide truth. I'm on the fence still but if there's nothing to hide perhaps try not appearing to hide things.

In regards to some of the negative comments on the board, we realize that a very small amount of backers seem to be disappointed with the ERGO, we can help. We have a posture specialist on staff that can give you a one on one consultation on sizing, positioning and exercising with the ERGO. Please message or email us at support@perfectore.com. We have assisted many backers in getting the optimum results. Remember the ERGO is not a brace and does not "restrain" your posture you must exercise with it to get maximum benefits. As well it is fully adjustable and can be adjusted very loosely to perform the exercise routine which is the primary function of the ERGO.

Greetings, once again we would like to inform you that all the ERGOs have shipped months ago. If you did not receive yours we can quickly resolve that issue and get one out to you immediately. Please message us via Kickstarter or email us directly at support@perfectore.com. We are ready to assist you.

Don’t listen to these trolls and haters they are trying to affect your decision to make you weak. Be strong. Make your own decision. The people who are benefiting from the product didn’t listen to any negativity. The product is based on elastic resistance which is a proven science. Its manufactured by the BEST companies in the USA. We have just received FDA approval for the ERGO to be covered by insurance. PS. The video that they are quoting is a paid propaganda video from our competitor. Be Strong.

So there's this. www.youtube.com/watch…

Pretty telling that the creator is cherrypicking and reposting "good" reviews. And not the links to sites warning (too late for me, a backer) of the scam that is this product. Terribly made, and honestly does not work. Their new version is more of the same: it's Malibu Stacy with a new hat.

This comment has been removed by Kickstarter.

I am a posture transformer user.  I have degeneration in my neck that causes nerve pain.  Your device is reliving that pain, however while taking my device between work and home, I have lost the foam block.  Is it possible to get a replacement or two?  I sleep better, have more mobility and less pain the benefit is reduced without the block
Kelly Epley

The design of the ERGO is simple but has great effect. I did think it was slightly expensive but in hindsight is was a good investment and helps me to rectify my bad posture. I am happy that I have one. John C

I highly recommend it to anyone who needs support for his or her shoulders. I have tried so many posture braces but the quality was always bad. Richard

Hi,
A friend of mine got the device (he was part of the funding crowd) and I would like to get one.
Regards,
Patrick

Because of work, my back was crooked. That is really ugly. Since wearing it, back straight now hump image all good looking! And the quality is good, easy to operate, a good choice. Hugo

Hey guys, I have received my ergo on Friday. Thank you very much for delivering this product. I like it so far. Kind regards, Eduard

Janet Shapan just sent a message to Perfectore Corp:
Hi … I love my Ergo, but have already lost one the little black plugs. I have to pull it down to adjust it and somehow when I was out shopping the plug dropped off. Thankfully, I did not lose the foam handle.

Can’t live without it. I have DES and have extreme daily back pain and take 24 hour meds. My spine and joints generally dislocate often. This device has helped to relieve a lot of extreme pain. I fell so I can tolerate working and ever days tasks I want sure about it at first as it looks odd and everyone asks about it, but now after the way it helps me feel I don’t care! I wear it everywhere and recommend it when people ask about it. ShayMarie Clare

Love this product
I use the ERGO when I am in the office. It fits me well, I like to wear it not too tight or too loose. My good sitting posture helps me to concentrate. Love the concept. I think it is a great product for students as well. liamgci

I had immediate improvement in my one-sided neck and shoulder pain within the first few times wearing the ERGO Posture Transformer. I could feel my tight muscles opening up as the Transformer maintains proper alignment of the upper back. This is a brilliant device! Kelly

Hi, 
I left my transformer on a plane and would like to order another.  
It's a great product. 
Sincerely, Liz

Love the posture transformer. -Sendil Krishna Triad Hospitalists Medical Director

Hi, I’m using Ergo and it’s working quite good for me. Best Regards, Andreas

The Ergo works like magic! It literally lifts the chest and aligns the spine with just a gentle hugging of the elastic support. I can sit at my desk more comfortably and more longer periods getting much more work done with the help of the ergo transformer. It even helps my workouts last longer so I am more fit than ever. It’s a miracle for the posture! Paul W