Momentum – World’s Fastest Hybrid Spinning Top Gyroscope

I do not see it. Do you have the link to the mirror?

@Wilson ~ thanks for inquiring. Our Kickstarter campaign allowed us to do the necessary research needed to find the mirrors that were most conducive with our Inventor's Set base engineering. The second generation mirrors are the ones we're currently offering to our customers via our website. Our plan was not to replace all of the mirrors from our Kickstarters backers with the second gen. mirrors.

Hi Jolene, You mentioned awhile back about getting a new mirror for people that have issues with it. Do you know when that will happen? Thanks

Hi Jason, after Joe and I spoke and arranged for you to mail me the mirrored spin arena, it never came!

@Matt yes unfortunately duties (vat mostly) does sting a bit... but it is worth it. The Momentum set is something very special and unique and you'll soon forget about the taxman ;) Jason and Jolene, thanks again for all your efforts and creativity in bringing Momentum to us backers. Been having a lot of fun...

Has anyone else in the UK been stung for a shockingly high amount of Customs Charge? I had to pay over £70 to get my inventors set delivered!!!

@PortableTech & @Happy Camper ~ thanks for inquiring! We received the newest shipment of our mirrors mid-last week and are machining parts to assemble and ship the final round of Inventor's Sets out, which includes both of yours. Watch for an automated shipping confirmation via email before the end of May.

Backer 103 here, can I get an update on mine?

Are there any updates on when the inventors set is going out? Thank you.

@Wilson This is Jolene, thanks for connecting. We are currently in the process of resolving our mirror supplier quality issue and are happy to send you a replacement mirror once we receive mirrors that are up to our level of quality to give/sell to our clients. We'll send out a KS update once we do. The last three batches of orders from various suppliers have not turned out enough viable mirrors for us to use for the remaining orders. Thanks for your patience as we resolve this!

I have still not received anything

Do you sell extra mirror for the inventor set? The one I have is offset and scratch badly. Thanks

@Nelson Brum thank you for letting us know and we appreciate the feedback about the products. Kickstarter is an AWESOME way for new products to be tested in the market so we of course want to offer something amazing but have learned along the way some things that we need to tweak. It wouldn't have been possible without our backers and their engagement and feedback. As for the missing parts, apologies on my part (this is Jolene) as I have been matching up all KS orders that have additional website orders with their respective and shipping them together. I'm happy to ship out yet this week the website order you placed but did not receive.

@劉嘉麒 Liu ~ Your order is also on my workbench, packed, and ready to ship tomorrow!

Hi @Wilson, thanks for checking in. You order is packed on my workbench, set to ship tomorrow. You'll receive an automated email with the tracking information once it does. Truly, we appreciate your patience and know that you will enjoy your spinning experience!
~ Jolene

Hello Jolene, Any updates? I was told mine was supposed go out a month ago. Thanks

I tried calling you but received no response, I work odd hours so calls during business hours can be hectic but I'll try again later in the week. I received a non-mirrored spin arena, 4cm wide brass base and a piece of glass that is loose and falls out if I turn it over. I ordered the mini spin arena as an add on at the special price of $20. When I explained this over e-mail, the response was that the mirrored arena is more and I can have it for $50 extra. But I already paid $20 for it near the end of the campaign when you offered it to all MVP backers as an add on. And the one you sent is not mirrored, nor does it have a built in holder for the top.

Hello:I have not received the items (Momentum Inventor's Set - Includes all 3 editions: FS + LS + MV + Display Spin Arena + Precision Stabilizer System + Axial Stabilizer + Pull Ring + Kevlar cord finished in Brass with Si3N4 contact ball.) , can you help me check it ! Thanks (Backer number:3)
Best regards
Liu

I received my pledge items (Momentum MVP - "Maximum Velocity" Edition + Precision Stabilizer System + Axial Stabilizer + Pull Ring + Kevlar cord finished in Brass... etc.), but I also ordered on the website order #264355004 on Jan 17th, for Gyroscopic Insert type: hole end and Mini Spin Arena, and I did not receive those items. I even left a note to ship it with the pledge items when they were ready. ...all that intricate CNC work.. and the bandsaw cuts are crooked, and not deburred. Really is a shame everything was rushed...

Hi Brendan, I don't see an email from you and I'm happy to help. I see that you were in fact shipped EVERYTHING you ordered. Perhaps you misunderstood the names of each item? We do not offer non-mirrored spin arenas so I would like to know what you are describing. Can you please call me directly at 303.657.2747 so I can address your issues? Thank you,
Jason

Well, I guess this can be considered a failure to deliver. I'll report the project, but Kickstarter never really does anything about failed projects. I think I'm going to give up on KS, I've been cheated twice, that's nearly 10% of my projects backed. The other time the guy just ran away with the money, at least that one I can understand. This time I feel far worse because the creator made a pretense of trying to deliver.

I'm not receiving any responses to my e-mails through the messages section, so I'm reaching out here as well. I paid for an MVP+ set and I also paid to add on the mirrored spin arena. I received my main pledge, but the add-on item was substituted with a far less expensive, non-mirrored, version. When I complained, I first was told I could pay ANOTHER $50 to receive what I had already paid $20 for as part of a sale for backers. When I pointed out that I had already paid for it, you stopped responding. At this point I am not pleased and I either want my reward fulfilled or my money refunded.

Hello Jolene, Do you have any updates? Thanks

i didnt get the pull ring and there are a lot of scuf on the spinning top

Can you please see if mine has shipped yet?

@JJK thanks for your patience in my response. Your order is also on my workbench, just waiting for our mirrors from our supplier, which could be mid-March. I imagine you're excited to get spinning with all of your goodies! https://www.kickstarter.com/projects/momentum1/momentum-worlds-longest-and-fastest-spinning-top/posts/1809929

@Wilson ~ I'm just waiting to get your top back from plating for the one requested in silver and then will ship it out, thanks for your patience!

@Jessie Mak Your order is packed to ship and will go out via USPS tomorrow, happy spinning!
~ Jolene

@Ulises ~ you must have heard me prepping your order today! And you should have just received an automated email with the tracking info. Thanks for your patience! We're shipping orders as they are in the Kickstarter queue and in tandem with the pledge levels as noted. Happy spinning! ~ Jolene

Hi I'm just wondering when I'll be receiving my reward I've already did my survey but I still haven't received any emails confirming or anything can you update please Momentum MVP-"Maximum Velocity" Edition + Precision Stabilizer System + Axial Stabilizer + Pull Ring + Kevlar cord finished in Brass with Si3N4 contact ball.

Hi @ Liu ~ thanks for reaching out! We just published an update as of today that most of our pending orders are Inventor's Sets and we're just waiting on the arrival of another shipment of mirrors. Thanks for your continued patience as we ensure all things that leave are shop are at the level of quality we stand behind. Best regards, Jolene

Hello:
I have not received the items (Momentum Inventor's Set - Includes all 3 editions: FS + LS + MV + Display Spin Arena + Precision Stabilizer System + Axial Stabilizer + Pull Ring + Kevlar cord finished in Brass with Si3N4 contact ball.) , can you help me check it ! Thanks (Backer number:3)
regards
Liu

@Jessie Mak, thanks for checking in! I'm packing your order today, to ship for Tuesday as tomorrow's a national holiday in the U.S. Thanks for your support and your patience! We've been navigating a few quality questions with our suppliers and didn't want to ship out products that didn't pass our quality test!

I'm in Ottawa, Canada. Still no word on shipping to me.

Hello Jolene, I am backer 179. Do you know when that is expected ship? Thanks

@Daniel, I think to use the stacker really well you would need to launch from the PSS and axial stabilizer. I'm still learning how to launch that way, but using the stabilizer allows for a nice spin, then swap in the stacker piece, then drop the second top in from the stabilizer, tricky but can be done

Mine arrived in Canada a couple of days ago and are very nice -- has anyone got any tips for how to stack them? I just have two tops and the stacker insert, so I'm wondering if anyone has a recommendation for how to get things going in that setup.

I have received my MVA set in Oregon.

Hello i pledged for the Momentum MVP - "Maximum Velocity" Edition + Precision Stabilizer System + Axial Stabilizer + Pull Ring + Kevlar cord finished in Brass with Si3N4 contact ball.
ive had no tracking email and wondered if it had been sent?

Just received my pledge. Beautiful machining and best spinning top I own by far. Thanks for all your hard work :)

@Jolene - I'm backer #163 for a MVP set to California. Can you advise on the shipping on mine when you get a chance?

@Wilson ~ your pledge level backers are next on our list in the queue. I imagine we will pack and ship those next week.

Pledge received: UK 2017-01-31 CET.
Lot of machining on lathe gone in to it.
My son will be very happy with this.
Customs fee just under 15 GBP if anyone needs to put anything aside awaiting delivery UK.
Thks Jason.
Rgds Jason.

@Joseph, your order is in my queue to pack tomorrow to ship Monday morning, I printed it off with a few other orders before I left the shop about an hour ago. Watch for the automated email with tracking info for the shipping!

@Joseph thanks for your note! I'll be in the shop working this afternoon and can email you the status of your order in queue.

I was backer 253 and also paid for a spin arena, 2 stackers, and some extra Kevlar cord with my original cord. In addition to that I purchased the "Inventors set" on your website for another $200. When will any of it being shipping? Should I go to paypal and get my $200 for the inventors set?