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Mu Tag Loss Prevention Device
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Mu Tag Loss Prevention Device

Keep track of even the smallest items with the Mu Tag Loss Prevention Device. This compact electronic tag is an intelligent flexible chip. Pairing with an app, it lets you always keep an eye on your gear. The Mu Tag is extremely small yet powerful. You can put it on anything from your car to your luggage to your passport. Mu Tag works with the app to give you a virtual leash to your belongings. You can set your notifications to know if you ever leave an item behind or if is stolen. In addition, the Mu Tag and app are incredibly smart. They remember safe locations so you only get notified when something important happens. It even syncs to your calendar to determine safe locations. Finally, each tag has a rechargeable and replaceable battery. This design allows you to swap out batteries that last up to three months each.

Kickstarter Comments (50)
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@Franklin @Kevin @Alok
We understand your concerns, and are happy to clarify on those topics. Waterproofing: The original two piece design had not been certified as waterproof, and likely would not have been in the time we had to finish development. The best we could have hoped for was splash resistant. With the purposed single piece design, we could get certified for full waterproof (the specific rating for depth is yet to be seen). Our pogo pin charging system will not be an issue for waterproofing.
Battery Life: We were already facing trouble fitting our battery unit into the two piece design. The need for a removable connector between the battery and PCB unit added a lot of space. With that gone, we would potentially have room to incorporate a slightly larger battery.
Size: That is yet to be seen. However, switching to a one piece design would remove any constraints in meeting our current form factor and could potentially allow us to go even smaller with the final iteration.
Charging: The Mu hub and Mu charger will remain largely unchanged, and will function as advertised. There will only be slight modifications to the molding to accommodate the pogo pin charging system.
Kevin Hobbs
Thank you Franklin, that pretty much sums up exactly what I was thinking as well. I would also like the tags to stay in the two-piece form as originally presented. Most of those that truly understand KS will accept the delay knowing that you've presented the issues in a timely manner and are working towards a resolution. Keep us informed along the way and we accept that problems like this arise in a new product. You have a unique product as it stands, and is one of the reasons I went with you, instead of other solutions on the market. Keep the original design, tweak it a bit to perhaps add some of the "improvements" from the new design and I think you'll have a great product.
Franklin Barrientos
@Creator, I feel this is an 180-degree flip from what you pitched as an idea. The whole point was the modularity, I liked this idea a lot as I'm sure the rest of us did too. Mount the tracker, charge and swap the battery as needed, it's brilliant. I have to question your pros... keep in mind that I'm not a product engineer, so I'm purely stating out curiousity and not criticizing.
Better waterproofing: By adding that tidbit, you're admitting that the original design had been designed with waterproofing in mind. So what is "better" waterproofing? I'm assuming a one-piece will need to have an open charging port area on the exterior otherwise, how can we charge it? Induction charging base? A two-piece design connects in the middle with no open areas anywhere on the exterior. So unless you're purposely dropping a tracker into the water. Why is this a pro for the new design? Longer battery life: If you can squeeze longer battery life into an even smaller scale, could you not implement that into the current design? Smaller form factor: How much smaller are you planning on making Mu tag? The original design is smaller than all the other current trackers out on the market. Seemed like a perfect size. As for your cons: Delay production by 3 months or having to wait for the one-piece to charge... how does this actually compare as cons? The original design still requires us to wait for the battery to charge, it's just more efficient having extra batteries on hand to keep the tracker going and in use vs waiting for the one-piece and not in use. For those of us that backed the charging hub, what is the plan for that?
@Creator, would be helpful to understand what does longer battery life mean in numbers - I think that info is critical for me to make a vote. I like the idea of one piece design, meaning I no longer have to worry about losing a battery or storing the battery safely etc - the modular design is what drew me to this project, however I am not opposed to change, if it's improving the overall product!
Matthias Straus
I like it!
Matthias Straus
I the new design espacially the improved water resistance.
Unfortunately I can't fill out the survey as I don't have a Google account ...
Dat Huynh
Just one question, so if this new design comes in place. Do we have to order extra battery for the tag that we ordered? How exactly do we going to charge the tag with this new design (as for the charging hub)? Thanks.
@whatdapufferfish @christian
To clarify, the Mu tag would still be entirely rechargeable and would actually have an even longer battery life if we made the switch to a one piece design. It would also still be available in all of the colors offered. We haven't committed to the change, and will make the final call after collecting feedback from our backers through a survey going out in an update later today.
Our product is still vastly different than what Tile and other tracker offer. With the use of software learning and Bluetooth Beacon, our product keeps you from ever losing your belongings in the first place, where as all other trackers, including Tile, only help you once your belongings are lost. The proposed change would only effect the battery unit - it would still be entirely rechargeable (which no other competitor is doing) and would have a longer battery life that the leading competitors. We encourage you to review the update coming out later today and to provide your feedback in the included survey!
With the proposed one piece design, the battery unit would no longer be replaceable. However, the Mu tag would still be entirely rechargeable, and would have a noticeably longer battery life.
We have not committed to this change yet, and will be sending out an update and survey this afternoon to collect feedback and opinions about the pros and cons of both designs. From that we will move forward with whatever you, our backers, think is best. We look forward to hearing from you!
Christian Harrison
One of the main reasons I backed this project was because of the removable, swappable batteries. As far as I know this made the product unique. Please, if possible, keep the removable, colourful batteries. It's better for the environment as well.
Can't help but be disappointed at the direction this project is heading to after the latest update. I share the same concerns as the other backers - the rechargeable and replaceable battery is probably the biggest factor for backing the mu tag. Likewise for the 100k stretch goal, what will backers be getting now that the replaceable battery is scrapped?
Jeffrey Lyon
Now that I have read the comments, and see it is not what I was intending to back, how does one get one's money back since what you are making is no different than what is already sold by many.
Jeffrey Lyon
So, based on what was last sent, having no replaceable battery what we will be getting is a smaller, not as well tested, version of Tile?
Gregor Kurdoff
Sorry for the typo:
... so now I have to tear it off for charging...
Gregor Kurdoff
I'm not pleased with the idea of a one piece Mu tag. The tag will be mounted / glued to the object; so, now I will have to tear if of for charging! And after charging I have to glue or mount it again??? You sacrificed a good product idea! Please refund my complete pledge. Backer# 90
Prasand J.
The removable battery change, is a deal-breaker for me, the project has veered too much away from what I was interested in backing, and no longer fulfills my use case.
Russ Brack
Love the latest update and the idea of a single piece design change, but how does this affect the $100K stretch goal of supplying an extra battery for backers? I liked the idea of having a spare battery to quickly swap out rather than not having an effective tag whilst its charging.
Can you PLEASE reply to my private message to you??
The double pack does not include a charger - this would be an add-on item if you would like to include one in your order.
We are quickly moving towards having our first round of test units in hand and will have very frequent updates coming out as we begin beta testing and certifications for manufacturing!
Mark Bollobas
Question: I pledged for the double pack. Does it come with a charger for them? Or do I have to order that separately?
Sylvain Rousseau
Thanks informu. I would appreciate more news about progress of the development including some pictures, note only news about Indiegogo.
Hi Sent you a private message about being a BackerLand member. Can you please let me have your response. Thanks.
@Alexander @Sylvain: We greatly appreciate your feedback, and understand your concern. We have taken many steps to insure that this isn't what happens to our project. Put simply, the additionally exposure and funds from Indiegogo will be instrumental in helping us negotiate more favorable manufacturing contracts and meeting minimum quantity requirements for said manufacturers. Our engineering team has a variety of experience on similar projects, and we have also hired a manufacturing and supply chain consultant to make sure that this process goes smoothly. Another benefit of our increased funding is the ability to accelerate our delivery timeline - we now plan to shave three months off of the original fulfillment deadline. To speak specifically to your concerns regarding hardware changes and new features, the addition of a LED indicator and soft-touch input are relatively simple and are proving easy to incorporate into our original design. In short, we are well on our way to delivering an improved device three months sooner than originally promised. We are all in on making this project an epic success!
Sylvain Rousseau
i'm worried too : (
Alexander G.
I'm a bit worried about all the publicity this project is generating and all the extra funds coming in from Indiegogo and changes to the hardware (i.e. RGB LEDs) that significantly change the board layout, component sourcing and firmware. @creator: How is your progress so far? Do you have experience with previous hardware products? Right now -- to me -- this project looks more and more like it's headed for an epic crash.
We would love to include it, but we do not want to make any false promises. We ensure you that our team has already begun work in learning how we can use it best to provide the best use of Bluetooth 5 with the Mu tag. Slack is like a forum but better, we will soon do a medium post on how to use it the best. It is a very strong and powerful tool.
I really think we should have BLE 5
I don't know about you but I can't work out how to use slack ?? Would a forum be better
@Dat Huynh:
This is a great experience for us to be able to shape our idea with the Backers. We would do our best to incorporate the feedbacks and suggestions from our backers.
Dat Huynh
That's a great update guys! Thanks for hearing us out! ;)
Hi! We hope you are doing well. We have been on our feet on replying to personal messages on Kickstarter. The delay is often caused as Kickstarter does not give us a notification about the update. Please join the informu slack channel @ and message us directly. We will respond within 12 hours. Thanks for your support!
@Kai :
No worries! Happy to help! @Mikkel :
It is not a rule, but it is mentioned on our KS campaign page as follows : *Note: For all backers till we reach the stipulated amount. This is our way of saying thank you for all the early supporters of the campaigns. Early backers may be eligible for both the Stretch Reward. @paras : Thanks for the heads up, we have replied to you. :)
Hello sir.
Please see your inbox.
Mikkel Chr Mikkelsen
Is it a rule on KS that you have to back before a stretch goal to receive it or is it posted somewhere in the campaign?
Yes, thank you.
I'll now add a charger to my rewards ;)
Pawit Khid-arn
Just wanted to let you guys know I greatly appreciate the amount of effort put in communicating with your backers. Wishing your team the best of luck in your venture, and can't wait for what's to come!
@Colette :
We are glad that you figured it out! Thanks @Grant for having out back, while we were AFK! :)
@Kai :
We have replied to your message, sorry for the delay. We will also reply here as well :)
Any pledge does not contain the charger, it was clearly specified in the contents of the pledge. We beg to differ that without the charger it is an useless peice of electronics. The Mu Tag comes with affordable replaceable batteries. The Mu Tag is made modular so that it can be charged and then last longer than any other device. We obviously can make the charger avaiable with the tag as a bundle but that would increase the price. We gave the backers option of testing out the Mu Tag first before buying the charger if they'd like. I hope that answers your question.
I'm asking here because informu doesn't react to the text message I've sent them 7 days ago.
Do I have any charger device inside my "super early bird - four pack" pledge?
Because if not, I have to pay extra for a charger as an addon to not get useless pieces of electronics?
Whoops, nevermind! I saw @Grant's post.
Hello! I'm filling out the backerkit survey but I don't see the survey colors in the campaign. For instance, I'd like to see the difference between Smoke and Charcoal. And what color is the Mu Color?
You Pledged on May 4th, when the campaign was way past the 50K goal. I think you are mistaken. All the backers before the 50k goal have the Key Fob added for free automatically by the system.
I was a backer before the 50k goal and I don't see the free fob in my basket
@Astroj @Eugene:
You do not have to pay for the KS Green Color, that color is only available to the KS Special Tier Pledges. They have already paid extra specifically for the color.
The $4 extra is an option for other level pledges to get the limited edition color if they want. This was the only way we could set up the survey.
I hope that answers your question. @Lynn:
No, the design of Mu Tag and the Battery makes it very small for conventional charging options. You need the Mu Charger to Charge the Battery. @BattJks:
1 Mu Fob is free for all backers who backed before we reached a 50k goal. Else you can add on for $5. @Dat Huynh :
The Mu Tag comes with 1 Battery included. :) @Palas:
The link remains the same. The survey should be fixed by now. Please check and let us know :)
Do we now have to pay for the kickstarter green color? In your update, it stated that it was limited to all discount pledges, but made no mention of an additional cost. $4 is a lot to pay just for a different color
Hi . @creator . I'm still waiting for the response to my query on any other ways to charge the battery besides paying for the 12$ charger? Can it be charge using the micro USB ? Or the iPhone charger? Thanks
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Weston Lanpher
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Bluetooth Low Energy
iOS, Android
Detachable Battery
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