Atlas Lim

Review from Kickstarter

Hi, I've just received my response request and I've got a question about the boxer and t-shirt sizes. The current options that is available is "S-M" and "L-XL" so how does it work here?

Organic Basics

Review from Kickstarter

@josh Hi Josh, very sorry about this - I just chatted to Frederik and he mentioned that a refund was sent to your email address but we can see that it was never claimed. We're going to resend that refund straight away. Sorry again about this misunderstanding - Best, Rupert at Organic Basics

josh ellison

Review from Kickstarter

Never received my order. Got an email from Frederik saying I'll be refunded. Haven't been refunded. DO NOT ORDER FROM THESE SCAM ARTISTS. Frederik, what's the matter? I sent you bank information for returns. What's wrong? Can you read?

Organic Basics

Review from Kickstarter

@mark Sorry about this, there must be a misunderstanding somewhere. We have no missing order-fullfilments in our system. Have you been in contact with support@organicbasics.com ? Otherwise please reach out to us and we will sort it out right away!

Mark Parisot

Review from Kickstarter

Have not received order,,,only updates re: buying more product!

tareq

Review from Kickstarter

You still haven’t fulfilled my order from your last campaign - it’s a bit of insult to start another now ! Shameless

Husain Ameeri

Review from Kickstarter

I still haven't received my order. Please find a solution for this, it has been almost 2 years.

Federico

Review from Kickstarter

I still haven't received my order!!! Please fix it.

Tommy Chang

Review from Kickstarter

Hi Mads, I received my order (finally) but it's not my order as the sizes are totally incorrect. Please advise

ABELA

Review from Kickstarter

Received my package today. I will finally be able to test the products!

Organic Basics

Review from Kickstarter

Hi Abela & Tommy. Both of your orders are shipped now :-)
Hope you will enjoy the products.

Tommy Chang

Review from Kickstarter

Thanks for your update, Mads. It's just funny that the OB customer service is very easily available however when asked about the Kickstarter campaign they stop responding, see screenshot of my conversation here: https://pasteboard.co/GG34wv4.png

ABELA

Review from Kickstarter

Very happy to have had news on July 14, 2017! You said: "We are now shipping it with a more reliable and faster service in order for you to get your order asap", but we are August 16 and I still do not see anything coming ...

Organic Basics

Review from Kickstarter

@Ngui: Your order was initially shipped on the 9th of December 2016, so this one is obviously lost.
Can you confirm your address to the e-mail crowdfunding@organicbasics.com and we will re-ship your order. @Tommy Chang: Your new order is being processed and sent with FedEx.
Regarding the general issues with order deliveries, we had 5% of our orders lost by the courier system. I have tried to elaborate on the issue in the update from the 11th of March.
Hope this clarifies the issue.

Tommy Chang

Review from Kickstarter

@mads: your email was from July 14h, 2017. Sitll no package, still no refund even though you had confirmed that via email. seems like you changed your mind. Plus, how is it possible that there are so many "failed delivery attempts"? It's not like all your backers suddenly moved houses and have new addresses. Looking forward to your answer.

Ngui Kai Jye

Review from Kickstarter

hi guys,
how are you, i am writing to inform you guys that i did not receive any package from you guys yet, can you guys please update me?

Organic Basics

Review from Kickstarter

@Tommy: I hope it is clear from the e-mail I sent you? @Rise37: I have sent you an e-mail regarding another delivery attempt. @Frankeno: I have sent you an e-mail regarding another delivery attempt. Best, Mads

Frankeno

Review from Kickstarter

Hallo, I am writing in the comments hoping to receive some update, I sent you a message through Kickstarter on June 9th but haven't received any answer.
this is the message forwarded: Hallo, I still haven't received my reward, could you please check what happened? on backerkit it says it has been shipped on 11 january 2017, but I have received no confirmation email and no tracking number,
please let me know,
best regards

rise37

Review from Kickstarter

@mads thank you for arrangement, but package hasn't arrived yet. Can you share tracking number so that I can check in my end as well?

Tommy Chang

Review from Kickstarter

@mads: you had confirmed the refund so why is there suddenly a "shipment that came back to your warehouse"? very strange...

Organic Basics

Review from Kickstarter

@Abela; Your order has come back to the warehouse (writing you an e-mail about this in a second too), and we're now shipping it with a more reliable and faster service in order for you to get your order asap. @Travis: Hi Travis. I have replied to your e-mail, and I believe everything should be settled now. Hope you agree. @Rise37: Your order has come back to the warehouse (writing you an e-mail about this in a second too), and we're now shipping it with a more reliable and faster service in order for you to get your order asap. @Rotith you have a negative balance on your BackerKit account, as to why we cannot ship your order. As soon as it is settled we can settle the issue. @Tommy: Your order has come back to the warehouse (writing you an e-mail about this in a second too), and we're now shipping it with a more reliable and faster service in order for you to get your order asap. Best, Mads

Tommy Chang

Review from Kickstarter

Mads promised me a refund 2 months ago. Neither he nor his team (no idea how big it actually is) is responding anymore, no refund, no product. Not answering calls.

Rohith

Review from Kickstarter

Guys, No update on the shipping. Can you please look into it? My Backer number is 1313.

rise37

Review from Kickstarter

Dear Organic Basic team
I have not received package yet. please check where my package is?
I also sent mail to crowdfunding@organicbasics.com as well. thank you for your support.

Travis

Review from Kickstarter

Wow so I am not the only one who hasn't received there package. Where is it?

ABELA

Review from Kickstarter

Hi!
To day june 29th 2017,
0ne year after my order, still no product received and no news!
What is wrong?

Organic Basics

Review from Kickstarter

Hi Andreas, I cannot identify your tracking number without your e-mail.
Can you please send me an e-mail on crowdfunding@organicbasics.com ? Best, Mads

Andreas Misera

Review from Kickstarter

Hello,
same question - the last update I saw was from late March. It said that the last batches would get sent soon. Now it's late March, what is the status?
Thanks,
-Andreas

Organic Basics

Review from Kickstarter

@Nattaphon: I just checked up on your order, and it has been returned to our warehouse because they could not deliver to your address. Can you please confirm your address to crowdfunding@organicbasics.com ? @Boy Kamolratanapiboon: You have not answered the survey giving us your shipping address and letting you choose the products you want to receive. I have just re-sent the survey e-mail to you. Please let me know if this works for you. @Albert huynh: I have sent you an e-mail to sort everything out :-) Best, Mads

Albert huynh

Review from Kickstarter

Hi, it has been months now since the last update of my package. I've been told many times that I will receive my package within a few weeks. Please, can I get an update or even better, you can give me a refund. Thanks

Boy Kamolratanapiboon

Review from Kickstarter

10s44/ 10bXXL/ 10TXL thanks

Boy Kamolratanapiboon

Review from Kickstarter

Hi Me too not get it

Natthaphon

Review from Kickstarter

Hello,
I never received my package can you please check the status of my package is it on its way? Can u give me an update on it?

Organic Basics

Review from Kickstarter

Hi @Stephen, hope we settled everything through e-mail. Again, sorry for all your issues. @Noe & Andrea: Sure. We have several backers with the name Noe, can you send me your full name here or to crowdfunding@organicbasics.com ? Best, Mads

Stephen

Review from Kickstarter

I've tried contacting on kickstarter... so I'll try another form. As we have now exceeded 11 months since you took my money all I have received is excuses and poor communication... Where is my pledge? WHERE IS YOUR SUPPOSED CUSTOMER SERVICE?
Will I ever get the items? I have backed many things on kickstarter and you guys are definitely the bottom of the list!

Noe

Review from Kickstarter

Hi there, I never received my package and after few months of email exchange with you guys, never been contacted since more than a month... Can I get an update please.

Andrea

Review from Kickstarter

Hi there. I still haven't received the product. Could you please check and give me and Update? Thanks.

Stephen

Review from Kickstarter

Update please

Stephen

Review from Kickstarter

Can I get an update... I still have nothing

Organic Basics

Review from Kickstarter

Hi Guys, sorry for the delay in my reply. @Dravidian: It looks like your order has been returned to the warehouse in Hong Kong. I will double check, and if this is the case, I will re-ship from our warehouse in Denmark. Hope this works for you.
@Keely: No problem. Hope you like your products :-)
@Lucas: So glad to hear that! Let us know how you like the products after using them for a while! :-)
@Rise37: Your order also seems to be returned in the warehouse in Hong Kong. I will double check, and if this is the case, I will re-ship from our warehouse in Denmark. Hope this works for you.
@James: I replied to your e-mail :-) Best, Mads

James Chiang

Review from Kickstarter

Hi I have send you an email, however, I do not get any respond. Is there any update on the shipment?

Dravidian

Review from Kickstarter

Hello still waiting for an update on my shipment.

rise37

Review from Kickstarter

@Lucas Lin:
Thank you for your advice.
I am living in Japan and shipping might take more time to arrive than other backers.
Let me wait and glad to see you feel great about the product.

Albert huynh

Review from Kickstarter

Hi, can I get an update on my shipment??

Lucas Lim

Review from Kickstarter

@rise37- Seem like they're coming in the next day or so. They didn't send out a confirmation email to me with shipping info. Still- worth the wait in every way!!

rise37

Review from Kickstarter

Hello Organic Basics team
I have not received my pledge and shipping confirmation yet.
Please support to check when my order will be shipped.

Lucas Lim

Review from Kickstarter

Ignore the last comment-- just got my shipment- feels great!

Lucas Lim

Review from Kickstarter

No updates! Please advise! Just want my shipping info.

Keely Johnson

Review from Kickstarter

Thanks for checking! :)

Dravidian

Review from Kickstarter

Hello my order has been stuck in limbo for awhile and you guys also stopped replying to my email. Can i get anymore insight into where my package is or atleast a refund at this point?

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Odorless Underwear Made With Pure Silver by Organic Basics

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