FlexSafe+ Portable Smart Travel Safe

Still didn’t get anything. Very disappointing

I Kickstarter messaged and emailed you, AquaVault, about a month ago. The solar charger swelled up and no longer functions. It's it warranted?

I’ll send an e-mail, but day one of a three week honeymoon (yesterday,) the locked jammed (I made sure the combo was still set) and now it’s useless. Cycling through the combinations did not yield a result.

Still haven't received anything - team does not respond via E-Mail ...

Man I really loved this product. I have backed over 150 products on Kickstarter and when I received mine it ranked in the top 5 best Kickstarter’s iv backed. Well last week on my trip to Cuba I was so excited to finally use my flex safe and think god I wasn’t able to put my passport wallet money hotel key and phone in because the flexsafe somehow changed the combo or the locking mechanism jammed and will not open. I know the combo was set right because I tested it a few times when I set it and it worked fine even tested the day of and on my second test it jammed or reset the combo and the flexsafe became useless. Not sure if anybody is having this issue so use caution when using it and thank god I didn’t put anything valuable inside because it probably still be in cuba today. Very disappointed one of the best kickstarters is now a paperweight.

Thanks so much @ Bugger The Banks! Glad you enjoyed using it poolside

Used this on a recent trip to Cyprus. I have to say I think it's great. I can leave my valuables poolside instead of having to take a bag with me to lunch. Very impressed. Nice job, Creator.

Got my package a few days ago but the power bank does not work. I can not charge the battery either at the socket or via solar. Please help!

Still not received

Hi AquaVault, I am living in Malaysia. I tried to use the Solar Power Bank and tried to charge it under the sun for 2 days, it's shown charging but never increase any power bar. How am I identified the Solar Power Bank is working fine? Please advise.

Got it. Today i reseved my combo pack. Unfortunately the cap is missing !!! 😒

Not received as yet from mumbai india

Hello, Please send us direct messages to ensure we manage the responses to our backers. Please send us a message or email to Info@TheAquaVault.com and we'll be sure to take care of you.

Same here jo product in Germany

Hello! You sent me an e-mail on 2018-02-13 with the information about shipping and a tracking number. I have not received anything until today. According to the tracking, the package was submitted on 2018-03-07 in Queensbury, NY!?!?!?!?! ?????? I live in Germany!!!! Please check quickly!!!!

Did not get anything yet here in Switzerland

I‘m still waiting for a product or at least for an Information. Shipment started in January!

No product received yet.

I practiced a few times on the day it was delivered. By the next morning, it wouldn’t open anymore. I chucked it right in the trash. Not worth the headache getting something I need stuck in there. The lock/passcode mechanism definitely needs ALOT of work.

Where do I send the pack back to have the lock replaced? Like many others on here, the lock malfunctioned for me too. Luckily I didn’t have anything in it when the lock malfunction.
At first I really liked the solar charger. Now I’m not sure it’s working as properly.

I payed 29 USD for shipping to Hungary, now on Indiegogo you guys charge 10. How the hell is this possible?

I set my unit up and practiced with it many times before taking it on holiday. It was fidgety to get it to lock, but I got the hang of it. Second time using it at the resort, the combination didn’t work and we couldn’t get the safe to open. We then spent a lot more than the estimated time you give, working through the possible combinations until we hit the right one at 849! I am not an idiot, I wasn’t drunk and I followed the instructions exactly. It’s the lock mechanism, not the users, that is flawed. Step up, take responsibility for your product and stop blaming your customers.

I set up the locks night before last with no issues. Tried them out a bunch of times, and they worked perfectly. Today, I took the smaller Flex Safe with me, put only a few small things in it, and left. While someone else was driving, I kept trying to lock it, but it wouldn't lock. I made VERY sure it was on the code I selected - nothing. I jiggled each one - nothing. I turned them to the number just above them, just below them (per the instructions), both one at a time, all at once, every which way I could think of. Nothing. I went back to the starter code, but of course it doesn't work anymore. WTAF?!?! I mean honestly! I set up the code night before last, and since then it's just been hanging from my purse rack for all of a day and a half, tops. And now the lock doesn't work? The bag may overall be well-made, but this lock is CRAP, and makes the entire bag pointless. And I NEEDED it to work today! That's why I brought it! Didn't you delay our shipment to put a better lock on these? This is the BETTER one?! What on earth kind of garbage had you originally planned to use? Anyway. I'm pissed. What a joke. Fix it.

Wahoo! After over 2 hours of the flashlight being on (battery is still full!), and me fiddling with it every 20 minutes, or so, I figured it out! Do 2 quick presses of the power button to turn on or off. Any normal press while it's on will cycle through the light choices (bright, low, bright blinking), but 2 quick presses to turn on or off.

Is there a trick to the flashlight? I charged the battery pack last night and just tried it out. I pressed the power button, and nothing. I pressed it long. Nothing. I pressed it again, and the flashlight turned on! Very bright, very nice! I pressed it again, and the flashlight dimmed. A third press, it was brighter again, but blinking. I pressed it again, and it went back to solid bright. If I press it long, nothing happens. If I press it short, it just cycles through the 3 choices. How do you turn it off? Thanks!

Still nothing here

I am launching my Kickstarter in 2 days for the worlds best travel shorts it keeps everything in your pocket dry, and here is the preview https://www.kickstarter.com/projects/aquanautia/66393756… if anyone has any advice on anything to add, that would be really appreciated :)

Backer 590 ... I only received the waterproof phone cover and the cap . Despite numerous email ... this issue has still not been resolved Please advice

One of the best comedy shows ever, staring Jimbo and Co!

My bag mysteriously changed the lock code on its own and I never got to use it. The company suggested that I try to find the code by going through all of the combinations individually, like thousands of combinations... no thanks. Had to throw it away. Such bs.

@Markus @Jim Green @Anna- All packages were shipped over a month ago. Please EMAIL us at Info@TheAquaVault.com or send us a message so we can better assist. When commenting its impossible to track all of these questions. Thanks so much for your patience.

Lmao!

Still no Product here

I received mine in March... main issue is that the lock was difficult to lock (when the bag is not filled up) and i so far had two experiences of the lock combo 'jump' after locking the bag... lucky i was able to scroll through the combo slowly and unlock the bag... this is a good bag quality, but i would not get it again unless the lock is seriously improved... i would go back to a trusty lock-key solution anytime...

Congratulations, you have completely smashed the worst delivery time, I have ever had from a kickstarter project, and anyone else for that matter. Even worse than the truly awful smartbelt Amarex debacle. 8 weeks tomorrow since the notification of shipment.

@Creator.
Please provide update on why my motion alarm is not work.
And now my Flexsafe is somehow lock by itself and I am unable to unlock it!
Need to try the 999 combination?

Anyone else still waiting for their package? Mine was shipped in January, tracking states it was "dead mail". Contacted the team, was told "there was an address issue" (Address ist correct, according to tracking system both USPS and the German forwarder DHL the package never left the USA) and a new package was supposedly dispatched. Why I say supposedly? I was given the same tracking number and when I asked if this is correct, no reply.
So it is now Mar 12th, I have no valid tracking number and of course no package.
I ordered a ring in the US end of January, and I received it only a few short days later here in Germany, also through USPS, with the exact same address.
I had originally ordered this for a trip to the canary islands, which has long come and gone, now I fear I will never receive what I paid for. Very disappointed.

That depends of course on whether you received it or not

Enjoying the FlexSafe, unfortunately the flashlight on the battery does not work and I see similar comments below. If that is the only issue going forward, I'd say this kickstarter worked out well.

Received my item finally after 1 mth of 'MIA' in shipping nowhere to be found. No problems in setting e lock wen doing it properly. Gonna be very useful for my backpacking trip hiking and for beach.. Thanks aquavault!

@aqua- flexsafe team@ Thanks for this classy and useful all round item! Special thankyou again for the extra Hat and the 2 extra water proof pouches and all the communications and support i have had from you! Very generous, I wish you the best and please let me know if you have another project lined up as you will get my full support no matter what happens! Xxxx

@M.A.Rahbari - it is Friday evening, the perfect time to relax. Go get a couple of beers, it will help you out a lot.

I see you escaped from the mental home again

Lol @ levente@ lol, I don give a monkey what it was intended for, I didn't buy it for the beach.....I bought it because it had holes in them. I bought for a different purpose, and alarm is perfect for indoors and what I needed it for.. get it??? ,I don't care what the company or you mean to each other and what you intend to do! I got what I want! Now just go for a swim and see how far you can swim out into the sea! All my love and i hope i don't hear from you again. Xxxx

It's not USPS, it's the method of shipping chosen. I had another package shipped by USPS by another vendor at the same time from roughly the same area. It took 5 days. This one has been on the go for over 5 weeks.

PS USPS got worse...it is becoming slower than Italian Post Service: weeks to ship...

Got mine today....unfortunately I had to pay custom fees.... What da f***k!! I like it but the lock does not seem so strong and reliable... I don't think it has the "new patented lock" and I'm sorry for this. I tried to lock and unlock: it seems to work fine... Hope it keeps on...

@M. A. Rahbari: "The alarm is also great and is just sensitive enought for the job in hand... This is not just for the beach so the HOLE at the bottom is also a good addition for all sorts of reasons (Every one to their own)" Man, please have some common sense and be at least a little bit objective! One of the main purpose of this product is to use it on the beach, most of the promo footage was shot on beaches as well. Please tell me what is the point of the holes and how the hell would anyone be able to use the alarm on a beach since in 90% of the cases you will hang the bag and even the slightest breeze will sound the alarm. In fact the alarm is completely unusable to the beach (not to mention that the fob is not waterproof). I like the product, but it definitely has its cons.

@Radu its obviously not a scam as so many people have received their order. Just because USPS messed up doesn't mean you go around calling it a scam

Very disappointed. I never received my package. It was sent but USPS said the package is lost somehow. AquaVault does not want to resolve the issue and when I contact them they pretend they don't know what I am talking about. I begin to suspect this project is a scam..