Lars

Review from Kickstarter

Hello togehther,
i have the same problems at Daniel Nguyen! Anyone the same problems and do you have repair the watch by your own?
I hope anyone will answer me!
Thanks!
Lars

Janko bajagic

Review from Kickstarter

Daniel make sure you take pictures of all angles of the watch before sending it to prove the condition of it. I just got mine back from warranty repair and it came with two large scratches on the case free of charge. Of course they are denying having done this and saying that it came in like this.
Gutted :(

Daniel Nguyen

Review from Kickstarter

I'm not sure if anyone will read this but I thought that I would drop a comment about my watch. I've previously backed their halograph watch and overall, I am very disappointed at its quality. Love the design but but I've had two problems with my halograph and with my soloscope, my watch is making a sound as though the movement (the one that stores energy when making movement), seems to somehow making contact with the glass and making a noticeable rattling sound. I know I can get it fixed under my quote "warranty", but 6 weeks wait for it to be returned is going to suck. Not sure if anyone else has experienced something similar. Not really making me confident in continuing to support this brand in the future. Sigh.

Xeric

Review from Kickstarter

If anyone else has questions about your watches, please email contact[at]xeric.com (don't use Kickstarter messages since it doesn't connect with our support ticket system). Emailing us directly will generate a customer support ticket in our system.
If you need to contact us about product or fulfillment questions, please also email contact[at]xeric.com.
Again, in the event that you have an issue with a Xeric watch, send an email to warranty[at]xeric.com.
Thanks
The Xeric Team

Janko bajagic

Review from Kickstarter

Anyone who has issues should contact them directly. I don't think they monitor this anymore

Fredrik Tan

Review from Kickstarter

can i know the status of my damaged watch?
since 25 Apr

Minja

Review from Kickstarter

Sent the Soloscope Automatic back for the 2nd time since I have it. The first time there was a loose screw, yeah, a loose screw in the movement (check the earlier comment for the picture of the loose screw). This 2nd time the automatic rotor is sticky and not rotating smoothly. Its power reserve doesn't even last overnight with daily continuous wear. This time they want to charge $95 for a "Complete Service". The watch is less than a year old. It had issues since the first day I received it. This is poor craftsmanship, quality control, and warranty service. It doesn't promote a lot of good faith in the Xeric brand or Watches.com.

Steven Oquendo

Review from Kickstarter

I love this company! I already have 2 watches and I love them both

Minja

Review from Kickstarter

@Xeric Is there a plan for more band options available on xeric.com that is 24mm size? Can we purchase additional band that comes with the watch? It seems to be the only bands that is 24mm size are the clothes type. Thanks

Xeric

Review from Kickstarter

@justin choo
Sorry to hear you were underwhelmed. Everyone here thought the final production watch turned out great. Shoot us an email at orders@watches.com and we'll see what we can do.
Thanks
The Xeric Team

Justin Choo

Review from Kickstarter

Just recieved the Soloscope RQ today. While it looks lovely, I'm pretty disappointed that the "second" disk only functions as a stop watch, leaving the watch to be quite underwhelming.

Xeric

Review from Kickstarter

@job klaver
Sent a DM. If anyone else has questions about your watches, please email contact@xeric.com (don't use Kickstarter messages since it doesn't connect with our support ticket system). Emailing us directly will generate a customer support ticket in our system.
If you need to contact us about product or fulfillment questions, please also email contact@xeric.com.
Again, in the event that you have an issue with a Xeric watch, send an email to warranty@xeric.com.
Thanks
The Xeric Team

Job Klaver

Review from Kickstarter

Dear Team,
Contrary to your announcement I didn't receive a tracking number or mail reg. the delivery date.
Can you bring me up to speed?

David Scott

Review from Kickstarter

Thanks!

Rashwan Sheikh

Review from Kickstarter

Forgot to mention, only the top rotation spring is not rotating the one below rotates perfectly.

Rashwan Sheikh

Review from Kickstarter

Hello Team, I wore the watch today, it's just the 4th time I was wearing it and I realized the rotation spring wheel is not moving anymore? I tried the clock wise winding I have a proper watch winder where the watch was siting all the time so I don't understand what could have gone wrong, it's just not working, is there something that I need to be don't to fix this from my side? Or is it really a quality issue, I see from the comments other too are facing the same issue. Please let me know.

Xeric

Review from Kickstarter

@david scott
Glad it arrived safely. Our apologies on the instructions manual. It's been uploaded to the Xeric.com Support page now.
Thanks
The Xeric Team

David Scott

Review from Kickstarter

Received my SQ, awesome! The online "manual" doesn't tell you anything about it though. What do the two buttons on the side do?

Luke Beeston

Review from Kickstarter

Hi - Has anyone else noticed that the automatic weight is EXTREMELY noisey.... to the point in meetings that I'm getting looks across the table. This needs to be fixed but seeing as I'm still unable to get resolution on the last faulty watch from xeric I don't hold my breathe. Also the top wheel movement appears to get stuck.... Anyone else???

Xeric

Review from Kickstarter

@Fredrik Tan,
I wonder if the emails being sent to you aren't making it through. We received your watch on April 25th. Your watch had to be shipped back to the factory for repair. That shipment left our warehouse May 2nd. It will take an additional 60 days for the watch to reach them, repair it, and then ship it back. As soon as we have it back, we'll send you an email to confirm your shipping address. We apologize for any inconvenience. We're committed to make sure you have a watch on your wrist that you love and that functions as it should. Thanks @Bugger Great to hear it. Thanks @jungchai kang Sorry to hear that. Please email contact@xeric.com and warranty@xeric.com. They'll be able to take care of you. If anyone else has questions about your watches, please email contact@xeric.com (don't use Kickstarter messages since it doesn't connect with our support ticket system). Emailing us directly will generate a customer support ticket in our system.
If you need to contact us about product or fulfillment questions, please also email contact@xeric.com.
Again, in the event that you have an issue with a Xeric watch, send an email to warranty@xeric.com. Thanks
The Xeric Team

Fredrik Tan

Review from Kickstarter

Hi Xeric Team,
Can anyone update me the status of my return watch?
The only reply i received weeks ago is "We do apologize for the delay, once your strap and watch is ready to ship you will receive an email notification from the Xeric Warranty department Thanks! " Can at least update me how long it going to take, days? weeks?months?years?

Bugger The Banks

Review from Kickstarter

Been wearing my (repaired) Soloscope for the last week: no problems. I find it quite mesmerising & love the unusual design. Thank you, Creator. Looking forward to the Evergraph, of which I am also a backer.

Fredrik Tan

Review from Kickstarter

no reply?

jungchul kang

Review from Kickstarter

Hi xeric team!! My soloscope sent to the United States was returned to Korea with the recipient unknown.
I do not feel like I have a broken item, but it's absurd to happen until this happens.
I've checked two or three times by e-mail(angela), but I do not know how to handle it. I'm feeling pretty bad.
What should I do?
I'm disappointed that you can handle it quickly.
You did not check it after all.
Please contact me fast

Fredrik Tan

Review from Kickstarter

Still no news?

Fredrik Tan

Review from Kickstarter

Any update?

Fredrik Tan

Review from Kickstarter

I still not receive any reply on my return watch status.. only received email said will update once is ready to ship.. any idea how long the repair going to take..

Leighton V. Johnson

Review from Kickstarter

Ugh, my top balance wheel just started sticking. The watch is fully wound. I hand wound it once I noticed it started to stick but that doesn't seem to help. It starts to move then sticks. The bottom one is going like gang busters but the time keeps on slipping within the hour by as much as 15 min. Any suggestions on how to fix it? I like the watch and have gotten quite a few compliments on it. I'd hate to have to send it back. Hoping there is a non obvious solution I'm missing. Thanks.

Sum Zong Wei

Review from Kickstarter

Hi, my watch seems to be making quite some rustling sound, is there anything that can be done? The rotor seems to be loosened.....

Xeric

Review from Kickstarter

@Fredrik Tan We'll check with the warranty dept and have them reach out to you with a status update @Andreas Schenk Fingers crossed that the replacement shipment makes it through the sticky hands (wrists) of German customs @lars We recommend between 500-700 turns per day depending on how much you wear the watch. If you wear it frequently use the higher number. Backers of the Soloscope RQ, SQ, and Soloscope Auto + RS/SQ rewards: Go to update #24 to see your delivery date. We'll be exporting all the surveys for those rewards today and getting our fulfillment center ready to ship out all your watches.
Thanks

Fredrik Tan

Review from Kickstarter

I had sent the watch back for repair.. everything seem fine until the watch reached US, ask for update then customer service no longer reply my email.. pls help

Andreas Schenk

Review from Kickstarter

Dear Creators,
I did take pictures of the packing box and have sent it to contact[at]xeric.com as well as tried to file a claim with the customs office as the package was processed at customs.
Mail theft is a crime here in Germany as well. But the mail theft handling must be done on the senders side, as the sending ist done by you. The postal service used is your contractor, not mine.
The response from the watches.com team was really unacceptable so far:
"Our warehouse performed a cycle count and mock shipment and your package has been confirmed to have shipped with the watch inside. You must file a claim for mail theft with your local customs office. As stated in our terms and conditions, once items are shipped, liability is covered by the terms of the carrier." (support person from watches.com) That basically tells, that its my problem if the watch is not delivered.
I am reaching out to you here in hope to get this resolved.
I was helping to get this project going by pledging and waiting. I paid for the watch and for shipping. So I expect to get a watch delivered. Getting a watch not delivered is not acceptable. Please tell how you want to resolve this.

Lars

Review from Kickstarter

Hello Watchismo!
I asked yesterday:
What is the right number of rotoations per day for the soloscope automation clock!
I need this information for my watch winder! Your answer was:
We only recommend using the clockwise rotation since every watch winder has different intervals settings. But I need the information how many rotation in clockwise are relevant to charge the clock for 1 day. Than i can set the correct interval setting (for example 1200 rotations per day) on my watch winder.
I hope you can help me!
Thanks!

Xeric

Review from Kickstarter

@Andreas Schenk Wow. That is terrible. Please take photos of the packing box, any labels put on it, tape, etc. Send them to contact [at] xeric.com. Also file a claim with your postal service for mail theft. This is a federal crime in the US. Not sure how Germany treats it. We'll work with our fulfillment center and have them investigate on our end. @Lars
We only recommend using the clockwise rotation since every watch winder has different intervals settings.
Thanks

Andreas Schenk

Review from Kickstarter

I have received an empty box. No watch. :(

Lars

Review from Kickstarter

Hello Team! What is the right number of rotoations per day for the soloscope automation clock!
I need this information for my watch winder!
Thank you for an answer!

Xeric

Review from Kickstarter

@scott tripp @christopher creighton
Hey guys, please refer to update #21
https://www.kickstarter.com/projects/watchismo/xeric-soloscope/posts/1824287 You pledged for the Soloscope RQ or SQ rewards. Those should be shipping to us at the end of this month. We're waiting on an update from the factory. We're hounding them every day. Thanks
The Xeric Team

Scott Tripp

Review from Kickstarter

I am with Christopher.... nothing!

Christopher Creighton

Review from Kickstarter

At least many of you have your watches. All I get from customer service is that they have all been shipped. I live in California, not Tahiti. Why has it taken so long? No email. No tracking. Worst: no watch

Bugger The Banks

Review from Kickstarter

@Tom, that's great news! I've not got my watch back yet but am hoping it won't be long.

Nick W!

Review from Kickstarter

Many thanks for the quick response on getting the pins for the strap sent. :)

Tom van der Spek

Review from Kickstarter

@ Bugger The Banks: No, I don't have to pay custom charges. And the very good news is that my Soloscope runs very accurately! To be sure, I wind it every evening before I go to bed and in the (early) morning when I get up. Last Sunday morning at 10am I set it exactly at that time, and since than (5 days now), the watch runs neither fast or slow, which is extraordinary of a mechanical watch.
Greetings!

Nick W!

Review from Kickstarter

I ordered a 24 mm strap off the website for my soloscope and it didn't come with the pins to secure it to the watch. I assumed they would have been included to make the strap attachable, but want to confirm what else do I need to purchase to get what I need to attach the watch? What do you recommend?

Martin Gohmert

Review from Kickstarter

Hey Team, I am afraid I still have not received a tracking number or update on my shipping?
Would you be so kind to provide me with an update? Thanks!

Bugger The Banks

Review from Kickstarter

@Tom, great to hear that Xeric have taken good care of you. Another backer has suggested a class-action law suit: I hardly see the need for that. Xeric have launched several campaigns now & I have every confidence they will deal with all of the issues promptly & courteously. I'm hoping to get my (repaired) Soloscope back shortly. One question: did you have any problems with additional customs charges upon receiving your repaired watch? I would sincerely hope we wouldn't have to pay two lots of customs charges due to the misfortune of needing our watches repaired.

Tom van der Spek

Review from Kickstarter

Hi!
I was one of the unlucky ones to get a malfunctioned Soloscope. So far the bad news... But... the good news is, that Xeric had given me a great service! They promptly replied on my mails and, although I had to send back the watch from the Netherlands, I've got it if back in only 2 weeks and 2 days, and my Soloscope runs nicely now! Even more, to compensate the shipping costs I had to make, they offered me an extra (original) strap, for free!
So the service of Xeric, I only can reward with a '10'! Thanks guys!

Xeric

Review from Kickstarter

@Christopher Creighton Still in production. Your watch is a Soloscope SQ and the factory has a completion date of end of April. We'll be having a special photo contest for RQ/SQ backers so you won't miss out.
Thanks

Christopher Creighton

Review from Kickstarter

So where is my watch? I've never received tracking information or a watch. What's the deal here? How can I take my "stylish photo" with no watch?

Xeric

Review from Kickstarter

@Ray @Brian @Peter, So sorry to hear of any issues you're experiencing! We will make sure your watches work correctly! Email us direct at warranty@xeric.com with more details and we'll help further. If anyone else has questions about your watches, please email contact@xeric.com (don't use Kickstarter messages since it doesn't connect with our support ticket system). Emailing us directly will generate a customer support ticket in our system. If you need to contact us about product or fulfillment questions, please also email contact@xeric.com. Again, in the event that you have an issue with a Xeric watch, send an email to warranty@xeric.com.

Thanks
The Xeric Team

Ray Kunishige

Review from Kickstarter

Mine doesn't work too. Tried emailing but no one gets back to me. What shall I do? Sounds like a class action suit.

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Xeric Soloscope Automatic Limited Edition Watch

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