MESAY 2.0 Two-Way AI Translator

Hi, very excited to receive the Mesay 2.0. It's almost the end of June. Are you on time with shipping? When can we expect tracking numbers and shipping information? I'm headed to Asia late July and it would be a pity not to get it in time.

@TylerPresident.com. President. 2020. Hi there, thanks for the question. Yes indeed, the storage is going to be used for the offline language storage. Because a lot of backers requested it in the middle of our campaign, we decide to work on that path. It is going to require more time as we make the necessary changes in the system, once it is ready, the MESAY 2.0 that you have, will update itself to have offline languages available. When you use MESAY 2.0, it will help us when you provide the feedback. Don't forget to fill in the details for shipping. Thanks
Seven

@Seven,
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Is the storage going to be able to be used for storing languages offline/without Internet connectivity?
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​-Mathew L. Tyler, future President of the USA.
Mathew Tyler, the man with the plans for a more equitable and sustainable society; #RightToLove #FutureForAll: 🗽 Women's rights ratified, ratification of "CEDAW" and "ERA" + ⚕ Deliverance of a cure/vaccine for cancer + 🎖 Veterans adequately taken care of + 💵 Job opportunities for USA citizens + 💵 Minimum wage increased by 60% nationally + 💵 Reoccurring money just for being a USA citizen + 🎓 Free modernized education + ⚕ Free modernized preventative healthcare + 📃🔫 Staunch defender and proponent of the USA Constitution + 🔓 An open Internet, with productive commons, where creativity and innovation flourish + 🗲 Faster, modernized Internet for the entire USA + 🗺 Global goals + ⚖ Restoration of genuine: law, order, and justice + ⚖️ Repeal/reversal/undoing of most of the 45th POTUS' policies + 💲 13% flat income tax.
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@Chris, hi there, we are shipping them as soon as possible, we just release an update and sent you the form for your to fill in your contact details. It is going to take 7-14 days to deal with the orders and ensure all payments are successful. After that, we will ship it. It should be pretty soon, we are already working on the shipping details right now. Rest assure, we will provide you a tracking number for you to trace your product. Let us know if you have any more questions or you can send us a message.
Thank you. Seven

How long will i have to wait before i get my mesay 2.0 translator delivery?
Regards
Chris U.K

“We do encourage that you buy a 8gb or 64gb micro-SD card later on in order to download the language packs that you need” are the language packs included? Is it to be downloaded from the internet and is it proprietary to Mesay?

Hi @Paul,
Usually you do not need to pay tax, however German and Swedish customs are relatively strict, and may have to pay. Thank you,
Seven

Hi do you know if we have to pay import tax duties for Europe? Or will you send/ship it with a low value? And would you already know what the costs are?

@Nebion,
Yes we believe so. Our team has begin to summarize the estimate numbers to ship out. After our campaign ends we will send out a form to everyone to fill out their shipping details. Do bear in mind that the shipping will take place around end of June. So fingers-crossed, you should received it around mid-end July depending on your location. And we will send out a tracking number to everyone so you will be able to check it yourself. We welcome all questions, thank you for your support. Seven

Good to hear the low data usage. Hope get soo 😁. Is the delivery date still within expectations? Really want to test this out. Any idea how long offline mode could take? Do you think be in few months... half year.... more? Going be away in foreign lands in few months and wanted to see if take with me or not on this trip

Hi@M.A
As long as the device is connected to internet, you can use it. MESAY 2.0 supports SIM card 4G/3G/2G and wifi, mobile hotspots with a translation speed of 2 seconds; if you choose not to connect through Wifi, you could also purchase a SIM card that comes along with 2G/3G or 4G internet. MESAY 2.0 can work as a pocket wifi and it is very convenient to travelers.
It only takes 2-5kb for each sentence to translate data, and the amount of traffic consumed is very small.
When the new language pack is ready the system will update itself. Regarding the Offline version, MESAY team has been working hard, but it still needs more testing until it is stable. We want to be at its best first, only then we will release it.
We are responsible to our backers and we want to add on that we are thankful for each and everyone's support! Seven

@Seven So we are still going to need to purchase a SIM card in order to use this device? And how much data does it drain and how quickly? Based on a previous comment/question, are there going to be languages pre-loaded for us in the device? And when is the likely time an offline version will be out? Best regards,
M.A.

Hi @Steffen, thank you for your questions. 1. We will definitely upgrade the language pack, which will be ready around July or August. Currently every MESAY 2.0 device has their own ID number, all you need to do is connect MESAY 2.0 to the internet and let it update. 2. Regarding technical vocabulary, we are working on them everyday, like construction, medical, financial terms and ect. Currently, the ones that has high accuracy in the translation pack are for tourist and business use. Thank you,
Seven

Hi,
my company is really interested in MESAY 2.0. I backed one for testing it out. We're working on constructions sites with many people from other countries. So I have 2 questions.
1) Will there be more languages in the future? Especially Polish would help us.
2) Will it work for technical vocabulary? Kind regards
Steffen

Hi @Nebion,
We truly appreciate it when you gave us your suggestions the last time. We believed the offline translations will be well received by everyone and there is a huge demand in the market. But to ensure the accuracy is there, we can't release it yet. Trust us, we only want users of MESAY 2.0 to be satisfied. So regarding the offline language pack, we are working on them now and it will be available for download. We also want to share a professional opinion; most offline translators you see in the commercials at the moment usually have poor voice recognition and poor translation accuracy. The sentences usually have to be short, and you need say the sentences one by one, you also need to place them near your mouth, and it has to be in a less noisy place or else there could be errors while translating. The MESAY team knows the challenges and difficulties in offline translation very well and we are accountable for that. So looking at what a lot of backers have requested, we decided we need a bit more time to make MESAY 2.0 available for offline. We truly appreciate each and every support from our backers. Thank you
Seven

thanks for the reply, i'm curious after this project, does the team have any plans for new projects or similar devices?

Hi @Flip,
I believe that everyone that travels do plan for the days they will spend abroad, like 10-15 days or sometimes more than that. Our translator device is a pocket-size AI smart translator that supports 4G/3G/2G SIM card, therefore relying on wifi connection is not necessary. The signal coverage for mobile SIM cards is much wider; so if a phone is able to make calls, MESAY 2.0 would work well too. Plus, the hotspot function in MESAY 2.0 turns the device into a pocket WIFI. Since a lot of our backers requested for offline translations, our company plans to launch it and the system update will be available for free. So considering the updates that will happen, we are actually offering a really good deal exclusively to our Kickstarter backers; and as we collect more feedback from supporters like you, the product only gets better because we want to give you a good user experience. Thank you
Seven

Hi @Nana,
Our team will be responsible to revamp the system and it doesn't require extra charges. The offline translation is a software upgrade on MESAY 2.0, so it would not affect the hardware. We do encourage that you buy a 8gb or 64gb micro-SD card later on in order to download the language packs that you need. Thank you,
Seven

You promote MESAY 2.0 to be suitable for business communication. The device features a GPS Sensor. Why? One could easily match the spoken word to the location thus the company they were spoken at. I asked my self if I could use MESAY 2.0 for confidential or even secret communication. How to handle the voice data you get (except for automated AI training).
Simple question: Can the pivacy of the translated communication be assured? Thanks for you answer.

Going along with Nana. It is unclear in last response. I understand wont be this version be offline, but does it mean later down the road, like few months maybe, an update be added to make it offline. Or will you release a MESAY 3.0 with offline option? I understand offline makes it not 100% accurate, which makes sense, but having a chance to go offline when unable to connect would be great. Now if accuracy goes down to 70%... then yea that is bad. But if it only lowers because new words addd. Then wouldnt getting backonline and updating language fix that? Offline mode would REALY selk this product big time

I have done quite a lot of traveling and unless you’re in the major cities in the world (where you usually don’t actually need a translator) I’ve found that it’s quite difficult to find wifi in a lot places. Therefore if this device doesn’t work offline, then it becomes useless. I’m canceling my super early bird pledge, so it’s up for grabs to the next person! Cheers

referring to ypur reply for Nebion.. Will we have to pay to update to new system and features? Also, is it part of MESAY 2.0’s plans to have offline availability as its such updates? (Note: Am not able to tell whether “revamp of system” involves hardware, software or both)

Hi @Nebion, we have considered the offline option as many backers have requested it. However, we are unable to add that option at this current stage because it would require a massive revamp of the system. The process would include changing the system of voice recognition and restructuring our storage for translations. Therefore, it is going to take a longer time to make the languages in MESAY 2.0 available offline. Furthermore, the accuracy of offline translations is not perfect yet and it needs to be perfected synchronously. We did not want to rush and change things abruptly to ensure that we are able to deliver a device of good quality. The good news is, every MESAY 2.0 device has its own unique ID. When we launch the new system, all devices will be rebooted with new features. (E.g., recording of the translation, offline languages downloads and ect.) It is one of the main reasons why MESAY 2.0 supports extra storage. I hope this answers your question and we appreciate your support. Thank you. Seven

Hello, is the idea about going offline for translation going to be tried for this version, or a future project. Want to kmow due to few my coworkers wanting similar thing. If a offline feature is there, it would be great

Dear @Scott Tower-Hammond, it could be a technical glitch which isn't from MESAY 2.0. Is it possible that you try it again? It is part of the Kickstarter policy that we are unable to edit our backers' pledge. But if you are unable to change it, we will make a note that you have backed our product. Please send a message to us if you are still unable to edit the pledge and we will confirm the pledge that you want. We apologize for the inconvenience, we like our backers to have a smooth transition too. We appreciate your support. Thank you
Seven

I have attempted a number of times to cancel my pledge due to the the fact that you incorrectly assigned my $268 pledge to the $14 or more no product pledge. I want a Mesay 2 not just to donate money. Each time I click MANAGE PLEDGE and then CANCEL PLEDGE nothing happens. I need for this to be rectified between Kickstarter and Seven the creator as I want what I originally asked for and that was a Mesay 2.0. I already have a Mesay V1 Thanks Scott

thanks, hope you can work that out, if not i suppose some other backers would cancel the pledge like i would.. Press on!

Hi @Nana, thanks for your feedback. We will keep that in mind and see what we can do. Thank you
Seven

agree.. it will be great if you allow us to download the language in advance into the internal memory space for the translation to work offline.. it's not practical to always get a sim card for mesay to work..

@Nebion
Hi there, unfortunately the MESAY 2.0 doesn't work offline. Because we are using a cloud translation system for now. Your idea of having the database downloaded ahead of time is appreciated and we will see what we can do. If we made any progress, we will let you know. Thank you. Seven

Is there way make this work offline, especially if we know what language we need translated. Asking due to my job of traveling alot. Not going have networks available all time, due to many reasons. Needing a functionial translator offline would be great, even if need to download database ahead of time. Is this possible to add

@Nana
Hi, to add on on your question regarding internal storage, our engineers explained that the MESAY 2.0 enables you to add on a micro SD card, which will be used for future system update and an add-on function, that enables users to convert translations into TXT or WORD format. This would be practical for meetings or certain occasions because MESAY 2.0 already works by recording voices and translating them. Think of it as a Smart Voice Recorder and Translator. Currently that function is still under testing and should be available in Beta pretty soon. The R&D team is working hard on it, so any progress regarding that function will be updated. And when it is ready, we will announce it. So we appreciate any feedback and comments because we only want to make better products. Thanks,
Seven

@Nana hi there, good question! The internal storage in the device allows translation playback. Which means, even after you used the device and translated over 20 sentences, you are still able to scroll back and replay the translated sentences. Do take note that the device can be left for an idle mode for up to three days. Trust me, we did that many times when we forgot to turn off the translator and kept in our bag till the next day. I hope that you find our explanation useful.
Thanks Seven

if the translation only works via online. why is there a internal storage in the device? what is it for?

@King Yiu, Lo
Hi there, thank you for your comment. Currently, the product currently supports online only so it can be updated easily to assure the accuracy of translations.

@GoHeart,
Hi there, please email us at customer-service@mesaytc.com regarding this matter. Thank you. Seven

@Apple Lo
Hi there, the warranty for MESAY 2.0 is 1 year.
If you need any support, please contact customer-service@mesaytc.com Seven

@Bill
Hi Bill,
Firstly, our device is created to be sensitive to pick up voices even in a busy and noisy environment. What makes this device different from smartphones is it has a louder speaker that exceeds the volume of smartphones. MESAY 2.0 is able to amplify the translation, ensuring that it is clear, loud and adjustable to your needs.

Secondly, it is user-friendly and suitable for users of all ages, old and young. While for smartphones you will need to click through your applications in order to get your translation, the MESAY 2.0 device works as “Press and translate” easy as that. You don’t need to be tech savvy to use MESAY 2.0, but you will get 16 languages translation through our cloud platform. Lastly, there is a personal space when you use a translator device. If you use a phone, it can be somewhat inconvenient in case there is a leak of personal information while showing your translation on your phone, or the distance between two strangers can be too close and it can cause personal space intrusion. But if you use a translator device, there is a space between two people and it is much more comfortable for two individuals to interact. Seven

@Richard.P
Hi Richard, thanks for your support. MESAY 2.0 does support Dutch - Thai and Thai -Dutch. We will ship the product once the campaign ends and international shipping might take about 7 to 15 working days.

Hi there, I really need this translator before the world cup. Currently in Melbourne. Can you notify me before sending the package? I'm always travelling around and it can be quite difficult for me to give a proper address. Please PM me.
Cheers.

Hello, i want to know more about the information. How long is the warranty? Please give me more information.

Why should i use this? I could have use the google translate apps on my phone?

Hi there, I am currently in the Netherlands and I will be traveling to Thailand in September. So does it support from Dutch to Thai? How long will it take for it to reach my place here? Please give me an estimate date.

Thanks to Marcella, Nana and Flip for pointing out those glaring snafu.
After perusing through the comments' section of the earlier campaign, I've decided to retract my pledge. I'm not going to shell out $180 USD on a campaign that already has such a poor track record:
1. It's not worth the risk to save off a couple of dollars on the retail price.
2. It's unbecoming of a creator to ask 'support' out of the crowdfunding community when they've been ungrateful of if and left so many previous backers hanging out dry. If you can't uphold the trust of your earlier backers and left so many of them anxious about the fulfillment of their pledge, it's fair to say that your 'World Peace Limited Edition' is at best a lip service. Peace out!

@Flip,Marcella,Nana We are aware of the dissatisfaction caused by the first version of MESAY translator. One of the main reasons was because a lot of backers didn't provide their full shipping information and our customer service short handed We are connecting to them ,some didn't receive Mesay we will contact one by one refund. We apologize for any inconvenience caused and we assure that MESAY 2.0 will not happen. We have a customer service team will give you most timely support

@Flip and @Nana most definitely a potential backer must do their due diligence when backing a campaign and refrain themselves getting sucked into the hype of new tech and the cool factor. As a $1 backer on their first campaign I pegged it immediately as a probable fail skirting on the edge of scam, based on what’s happened on their last campaign this one is very close to tipping fully into the scam category. For any potential backers here at the very least look at their last campaign here: https://www.kickstarter.com/projects/905227379/mesay-17-languages-smart-voice-translator-you-say

it seems very useful when traveling，if it can support translator in offline mode would be better

thanks @Flip i have also seen the previous campaign they did. it has a lot of negative comments. apparently Seven has yet to fully delivery the previous rewards. now starting a new one, i can't tell if it's wise to go thru with it but i will jus wait and see how it goes. also suggest other backers to be aware of what's going on in their first project :)

Hi, my comment is neither positive or negative, just a comment for backers. I like to do a lot of research before buying a product and I'm fairly new to KS. I think it's important to search the creator's previous campaigns and check the comments left there. I would suggest backers do the same to make sure the creator is reliable and worth making the commitment to or not. I believe KS is an open community where everyone needs to look after each other, so we can make an informed choice on our purchases. With that said I hope the second time around allows a creator to learn and make the necessary adjustments to improve their product. Thank you

Is it possible to use the translator in offline mode?