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Ratings for products on Gadget Flow are based on quality, competitive features, aesthetics, price, and more. We also take feedback from our users seriously. Products with negative feedback (shipping delays, quality issues, etc.) will go down in rating. Feel free to report your experience with this brand and we will investigate.

Samsara Smart Aluminum Suitcase

Editor's Rating
4.8?
Discovered on 2017-06-05

Introducing the Samsara Smart Aluminum Suitcase. This luggage caters to all of your needs for travel and beyond. The use of aluminum makes the bag ultra lightweight and easy to move about. The Samsara Suitcase is highly durable and even fireproof. It’s also recyclable. In addition, the Samsara Suitcase is the perfect travel companion as it has all the smart features you need. The flat top surface doubles as a workspace for your laptop, notebook, or tablet. The unique wheel design also delivers a smooth operation while giving you an extra 4 liters of space inside. The Samsara Suitcase also comes with unique packing accessories to really transform the way you travel. Built-in LED lights inside the Samsara Suitcase make it a breeze to see inside even at night. The suitcase is complete with a built-in portable power bank to recharge any and all of your devices. Finally, the Samsara Suitcase is connected to you via the app. You’ll instantly get a notification if the bag moves away from you. You can also get alerts if it’s opened by someone else. Best of all, the Samsara Suitcase comes in at hundreds cheaper than similar suitcases.

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Overview
Overview & Specs
Material :
Aluminum, Titanium, Magnesium, Zinc
Dimensions :
21 x 14 x 9 Inches
Lights :
LED
Features :
Unique Wheel Design, Built-in Power Bank
Discovered on:
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Comments

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Comments
Kickstarter Comments (49)

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Samsara Luggage
Review from Kickstarter
Dear backers, We related in person to the issues raised below, Thank you for your patience and truly yours, Samsara Team
Ming Luk
Review from Kickstarter
Hi, I would like a refund as well. Pls contact me for instructions
William Jenkins
Review from Kickstarter
Esowers:
A month ago mine read: Dear Wiliam, Thank you for contacting us. I have noted you would like a refund. We will know more details as to refund once we conclude the first mass production batch. We'll update asap. Rest assured we will not ship you a product you would not like to receive. Thank you for your continued support,
Samsara Team So pretty similar. Although the extra detail in yours ‘suggests’ some progress...
Esowes
Review from Kickstarter
Hey backers,
I contacted the creators directly (through "Manage my pledge"), asking for a refund like many of you.
Can anybody confirm that they have received exactly the same answer as I have, namely: "Dear [Insert first name here], Thank you for contacting us. We confirm that we have noted you would like a refund. We are at the production line supervising the assembly of the suitcases, and aiming for a pace of 300 units per week. When we get there we will start shipping, as the production and quality assurance are aligned - enabling us to seal each Samsara with the serial number - providing products that are flawless. We will know more details as to refund once we conclude the first mass production batch. We'll update asap. Thank you for your patience and continued support, Samsara Team" I just want to check if I am just treated as the suckers that we all seem to be in their eyes.
Samsara Luggage
Review from Kickstarter
Dear backers, All questions were provided in person, thank you for your patience, Samsara Team
Ern Lim
Review from Kickstarter
Hi Samsara team, what is the update of the items pledge? When will i be receiving the item?
Jeff Greenstreet
Review from Kickstarter
Hello Samsara team, Back on May 1st you posted a comment that you expect to begin shipping in a few weeks. We are well past a reasonable expectation of a few weeks and it would be appreciated to receive an update on the product shipping status.
Thanks. Jeff
Ben Thompson
Review from Kickstarter
As Donnypitts states refunds can be performed it just requires a tiny bit of effort on your side - but if you don't want to give us refunds at least be upfront about it. At least then we will know exactly where we stand (and the type of company that you really are)....
Donnypitts
Review from Kickstarter
Dear Samara, Sorry to ask you this question but I don't understand your answer. You responded today that you cannot send me a refund via KS because "KS is only possible once the campaign is alive". I'm very surprised about your answer. Few days ago, I asked a refund from a other project (Arsenal, the intelligent camera assistant). This project was closed last june 2017 and the founder is also late (the project was suppose to be ready last january and that's not the case). I asked him a refund and I received a full refund within 48 hours.
Why do you send me a refund now because it seems to be possible.... I will appreciate your answer and I think everyone here would like to know why is it not possible with you but possible for an other (late) project. Thank you in advance
Samsara Luggage
Review from Kickstarter
Dear Steven, Donny and Christian, We responded in person to you on the messages area. Thanks for contacting us,
Samsara Team
Steven Javor
Review from Kickstarter
Samsara, I have also emailed you with no response. I did also request a refund months ago . Please respond.
Christian Thesen
Review from Kickstarter
Dear Samsara Team. I am waiting for a long time now and still there is no Samsara. I don´t wanna wait anymore for a product that not exists physically in my hands. I want to have a refund. Please send me informations how that can happen. Thanks.
Donnypitts
Review from Kickstarter
Dear Samasar You still have a possibility to send a refund via kickstarter to the backers who can't wait anymore. Why you don't do it ? Your campaign was closed nearly 1 year ago and we still waiting for some news.
Samsara Luggage
Review from Kickstarter
Dear Kim, Pham and Stacy, We responded in person to you on the messages area. Thanks for contacting us,
Samsara Team
Staci Angel
Review from Kickstarter
I need to change my address.....please advise on how to do so. An update on shipping would also be nice!
Huy Q Pham
Review from Kickstarter
so from all comments from everyone, does it mean that we are not getting this suitcase at all, or am I still expecting to receive it somehow?
Kwangho Kim
Review from Kickstarter
Yes, I also nees an update.
Samsara Luggage
Review from Kickstarter
Dear Boaz and Henrik, We responded in person to you on the messages area. Yours, Samsara Team
Boaz Mell
Review from Kickstarter
Me too. How about an update?
henrik holst christensen
Review from Kickstarter
Can you please give me the date Hou plan to deliver my two suitcases, I really Think you owe Us an update sinde you Arne more than eight month delayed. Think you in advance. Henrik
Samsara Luggage
Review from Kickstarter
Dear backers and supporters, We responded in person to you on the messages area. Yours, Samsara Team
Chris S
Review from Kickstarter
Etienne I agree... BUT even for those of us looking forward to receiving anything the company is being vague and evasive. They should provide more updates if nothing else just to keep those of us barely still hopeful from loosing complete faith.
Etienne
Review from Kickstarter
Guys and dolls.. Everybody who is only complaining for refunds.. You should not have one! You took the risk to back this product and you will have to take what you get. It can be good.. It can be bad.. (judged afterwards). As long as delivery follows, you will have a product matching the best of the ability of the creator. Asking for refunds where your money is used for the design and production is not Kickstarter worthy. You have to think before you pledge, not after. I'm confident Samsara will deliver a product to the best of their ability.. Stop whining ;)
Yousuf Bhatti
Review from Kickstarter
Backer #171. What's the update on the refund.
Oliver Czapla
Review from Kickstarter
Jep. You've responded in person.
Just a pre-formulated message without any substance. No infos about
- shipping date
- taxes
- refund Not a single word.
Samsara Luggage
Review from Kickstarter
Dear all, We responded in person to you on the messages area. Thank you for your patience and continued support , Samsara Team
Youngjoon
Review from Kickstarter
Hello,
My backer number is #544, and I want you to put me in the refund list as the delay and design changes.
Steve Tinter
Review from Kickstarter
Guys - we are being taken in slowly but surely.... look at the wording on the latest email. "We confirm that we have noted you would like a refund.
We are at the production line supervising the assembly of the suitcases, and aiming for a pace of 300 units per week. When we get there we will start shipping, as the production and quality assurance are aligned - enabling us to seal each Samsara with the serial number - providing products that are flawless.
We will know more details as to refund once we conclude the first mass production batch." They are keeping us quiet until they ship. Once they have shipped then they fulfilled the Kickstarter campaign and there is NOTHING we can do about it.... We are being hoodwinked. Time to get noisy. All of us should write to Kickstarter today - complain like hell. Press, forums, Facebook. This is out and out scam.
Oliver Czapla
Review from Kickstarter
Dear Samsara Team, Yes, there have been some unpleasant comments. But I do not excpect one of our backers to be evil. I think this is just a sign that your backers lost the trust in you. Just to clearify:
- You're 8 months late with delivery.
- You've made major design changes
- There is no update since 8 weeks
- No timetable about shipping. Not even an estimated date.
- No informations about customs.
- No further informations about refunds. This will result in
- No trust in your promisses or into your company. I personaly can't believe that you
- have not received any information about when your manufacturer is ready to ship
- have not talked to any cep service about shipping, time, duration, aso.
- have not thought about how to refund.
Michael Ulmann
Review from Kickstarter
If you are interested to see the stats results:
https://www.sitelistener.com/results1938994x79e847B9-53#tab-2 Holy... 92% of people who voted do not like the product.
Michael Ulmann
Review from Kickstarter
I wonder out of the 680 backers how many do not want this product?
http://pollmaker.vote/p/QVLYLCJ0
Please only vote once!!!
Steve Tinter
Review from Kickstarter
Charleigh - ant their website STILL touts the old design. They now have a mox of old and new pictures. seriously I think it looks terrible.
Charleigh
Review from Kickstarter
Dear Samsara Team,
I have searched through the Kickstarter comments to find those which you quote, to no avail. Can you give me the dates they were posted?
Whilst I agree that some comments have been less than polite, I truly believe that it has been your obstinance that has created such disharmony. You have persistently championed your new design without ever acknowledging that you suffered a serious design flaw which made it impossible to provide the product originally touted. Had you honestly addressed this glaring issue, I feel more backers would have been understanding. Instead you let your backers feel cheated and unheard. You failed to communicate with your backers, but rather repeatedly defended the indefensible.
Your initial campaign language made most of the unique wheel housing. When you could not deliver that housing you pretended it was a minor amendment. You cannot have it both ways.
Personally, I am well aware of how crowd funding works. I have done my part and feel that you have not done yours. In regards to the final product you are sending, it looks like a perfectly normal piece of luggage. Perhaps the wheels will glide like a hot knife through butter. Perhaps I will have many years of happy use. Perhaps it will stay in the back of the cupboard. Either way, it Is far from what you offered.
Samsara Luggage
Review from Kickstarter
Dear backers, Due to some of the unpleasant content people take the freedom to write here, we are sharing a response with all of you. Rest assured that we are doing our best to deliver a superior product and send it asap to the customers that ARE interested, and there are many that are interested! Please let us share with you the words one of our backers sent: "Backers! If they sent you the original design and the wheels were not up to par, you would complain about that too. These guys are doing the best they can to put out a superior product. Give them a chance. WOW! I cannot understand some of the backers' responses.
Apparently they haven’t yet figured out that they are backing A WORK IN PROGRESS and not a finished product.
BACKERS: Don’t back an unfinished product if you want the security of a finished product!!
Go to Amazon if you want market products!" We thank you again for your continued support,
and as we said again and again we will know more details as to shipping and refund options once we conclude the first mass production batch. Yours
Samsara team
Oliver Czapla
Review from Kickstarter
I'm wondering why they still have such a good rating on facebook. https://www.facebook.com/samsaraluggage/
Hohans Cheung
Review from Kickstarter
Refund please!
Steve Tinter
Review from Kickstarter
Guys - we are being taken in sliwly but surely.... look at the wording on the latest email. "We confirm that we have noted you would like a refund.
We are at the production line supervising the assembly of the suitcases, and aiming for a pace of 300 units per week. When we get there we will start shipping, as the production and quality assurance are aligned - enabling us to seal each Samsara with the serial number - providing products that are flawless.
We will know more details as to refund once we conclude the first mass production batch." They are keeping usquiet until they ship. Once they have shipped then they fulfilled the Kickstarter campaign and there is NOTHING we can do about it.... We are being hoodwinked. Time to get noisy. All of us should write to Kickstarter today - complain like hell. Press, forums, Facebook. This is out and out scam.
Samsara Luggage
Review from Kickstarter
Dear all,
We responded in person to you on the messages area.
Thank you for your patience and continued support ,
Samsara Team
Rosa Jimenez
Review from Kickstarter
Dear Samsara,
As I have not been personally contacted yet and I don't feel like going through the whole import-tax process to claim a refund, I can just repeat myself: don't send me the suitcases and refund my money right away! Thanks
Myoung Han
Review from Kickstarter
I'd like a refund.
Please tell me the refund procedure.
Leandro Peral
Review from Kickstarter
I would like a refund. The actual product is clearly opposite than what you originally sold to us. For some of us design is as important as function.
Charleigh
Review from Kickstarter
Dear Samsara,
With respect, I too request a refund.
I pledged for a product and design that you are no longer offering. I have very carefully analyzed all of your photos, updates, emails and comments and concluded your bag is worth laughably less than your outlandish estimated retail price of $690. I have no interest in paying well over the odds for a bungled project and a pedestrian end result.
I have backed enough projects to keep my expectations in check and understand that backing a project does not guarantee it's success. Having said that, I feel that your dismissive attitude towards backers concerns demonstrates a company ethic with which I do not wish to be associated. I am shocked that from an initially well run project, you have allowed yourself to be blinded to the Samsara's obvious deviation from target. To argue that you are still providing what you set out to, is simply incorrect. What you have now is a typical low end, unappealing bag with a smart system. I can purchase without delay, the same type of item for a fraction of the cost. I would have loved the Samsara as imagined. I'm sorry you are unable to provide it. Please process my refund immediately.
Steve Tinter
Review from Kickstarter
This was sent to my PM Inbox on May 16th. Samsara Luggage May 16, 2018 Dear Steve, Thank you for contacting us again. We do understand your dis-satisfaction with the changes with the original design, however this was a MUST in terms of usability considerations. As you know, with smart products, there are often changes from prototype to mass production version. It is common in the high tech industry and with the biggest companies. We now have the production line with the new tooling working. Each and every Samsara, passing through the assembly line, is being checked by QA procedures, not just random sample specimens. We are planning to ship within a few weeks - we do not have an exact date yet, but I can assure you we are working day and night in order to get there. As we wrote, we are making all efforts in order to be able to refund backers who are not satisfied. We will know more once we conclude the first mass production batch. We assure you that prior to shipping we will contact you in person, we will not ship to you a product you are not interested in receiving. Please bear with us. Thank you for your continued support, Samsara Team
Steve Tinter
Review from Kickstarter
Unfortunately you did not respect your backers / customers wishes. Do not tell your customers how to take care or write their thoughts.
You changed all features who made Samsara.
I want a refund immediately.
Steve Tinter
Review from Kickstarter
Please add me to the very long list requesting a refund. No reason to list why, you know why.
James Summers
Review from Kickstarter
Like virtually every other backer who has commented I feel mislead. The product no longer has the premium feel and sleek design which got me to back this. It now looks like a mid level piece of luggage. The misrepresentation of original design coupled with the laughable missing of delivery dates makes me wonder if the build quality of the product will be the icing on top of a very dispointing experience with you company. I would also prefer a refund than the product but that seems unlikely given the other comments. It’s interesting that detailed responses aren’t public. Regards J Summers
Klaus Völker
Review from Kickstarter
Unfortunately you did not respect your backers / customers wishes. Do not tell your customers how to take care or write their thoughts.
You changed all features who made Samsara.
I want a refund immediately.
Bryan Z
Review from Kickstarter
Please add me to the very long list requesting a refund. No reason to list why, you know why. Bryan
Abrar Ahmed
Review from Kickstarter
Just putting in my monthly refund and cancellation request. 🙏🏽