UPRIGHT GO Posture Device

Hi @Bernd Rams
Thanks for reaching out to us. Apologize for not receiving a reply yet from our team. Can you please send me the message here on the PM and i will assist you.
Thanks

@Upright, I sent you an email through hello@uprightpose.com and haven't received a reply yet, it is concerning my package being stuck at customs. I would very much appreciate it if you could take the time to at least reply, if not act upon it.

Hi @Florian Wokurek
Thanks for reaching out. Sorry for the delay in response.
I have replied back to you on the email and will send you the invoice as soon as i get it.
Regards

Hi @ImSon Kittithat
Please send me a PM and i will happy to provide you with tracking information
Regards

Dear Upright Team,
I tried to contact you in many different ways (2 times by email, facebook, support chat,...) but NO response!!!
My package stucks at customs and I urgently need an invoice!!!

Can I have my tracking?

Hi @Johnny Laurelli
Thanks for reaching out to us. First of all i want to apologize for the delay in response to your emails. You are 100% right to be frustrated and we are looking into it to check why you did not receive any response. Of course we will take care ASAP and handle your email and provide you with answers and solutions and i am sure you will receive the response that will make you satisfied. I will personally make sure your email is replied to by tomorrow and the agent helping you will be on it. Again we apologize for the incontinence cause up until now and working on it to make it better. Regards

Hi @Mads D.K. Vieth
Thanks for reaching out.
Your order was shipped. For more tracking information, please contact us on email - hello@uprightpose.com or by PM here.
Thanks

(Sent by email. Maybe I will receive an actual response here) I'm emailing to inform you that I will be filing a "product not received" claim with Visa if I do not receive a response by the end of the week. I've had a mixed experience with the level of support I've received from your company so far, but the lack of a prompt reply during this time is unacceptable. I was an early backer to your product, and backed a double-pack for myself and a gift for a friend. After a hiccup with the first delivery, I finally received a shipment on October 6th, as one of the last customers to receive their shipment. This shipment only had ONE upright go. Please check your files! This is the 4th email I have sent since then. At this point, I'm exhausted with the constant back and forth, and fight I've had to put up with your company. I'm not even excited about your product anymore. Please get back to me by the end of the week with a shipment confirmation or I will file a claim with Visa. It's now been 2 weeks without a response. Giovanni

Dear Upright Technologies
I still have not received my Upright Go - could you please check my status? Thank you in advance. BR,
Mads Vieth
(mdkv(a)mac.com

Hi @Lucy Pawlowski
Thanks fr reaching out. We notice that you have not finished filling out your survey and we don't have your full address. Address Incomplete: Address City, Line 1, Postal Code, and Phone Number are missing
Please send me a PM with your full delivery information and i will update the survey so your order can be delivered.
Thanks

I still am waiting for my Upright. Do u have a status? Thank you Lucy Pawlowski

Hi @Antoine
Thanks for reaching out to us.
I do see there was a problem with delivery of your order. Kindly contact us via email - hello@uprightpose.com or via PM here for more tracking information on your order. Thanks

Hi @Vic
Thanks for reaching out to us.
Yes i also see it has been delivered to you 2 months ago. For more information, kindly contact us via email - hello@uprightpose.com or via PM here. Thanks

Hi @Richard Bussom
Our app is supporting the Android 8, but still need to work with it in a different way to "by pass" the problem - very easy and simple. You can contact us via app chat and we will guide you what to do. Also, we have our next version releasing very soon as well so should make it right as well. Come on our chat and one of Upright support expert will happily assist you.
Regards

Hi @Murat Terzi
Thanks fr reaching out. We notice that you have not finished filling out your survey and we don't have your full address. Address Incomplete: Address City, Line 1, Postal Code, and Phone Number are missing
Please send me a PM with your full delivery information and i will update the survey so your order can be delivered.
Thanks

Hi @Ben Gale
I sent you a reply on a PM regarding your questions.
Regards

Hi @Balazs Vadnai
Thanks for reaching out. I sent you information via PM here about the usage of the adhesives.
Let me know if you have further questions.
Regards

Hi @Jamie Scott McCann
Thanks for reaching out. Your order has been delivered.
For more information, please contact us on our email - hello@uprightpose.com or via PM here.
Regards

Hi,
Still no trace of any kind of shipment for me.
Did I miss anything?
Thx

Hi I am backer 1263.
I have no yet received mine but I just checked on the shipment it said its delivered already??

Any word on when the app will support Android 8? Version 1.1.5 still isn't connecting with a Pixel 6 phone. Thanks.

I didn't receive mine yet. My backer number is 704. Can you update me ?

Yeah and as I said to them, its not a matter of sensitivity. Tts also not a matter of how long I slouch for. The little man stays green until I go into an almost comical slouch. I find I have to calibrate it almost slouching so I can get any use out of it.

I've received my unit yesterday. Tried the first training program earlier this day, the unit was on my back for about 15 minutes. Now I want to place it back again but the adhesive is just not working, after one session. What should I do with it? Don't wanna change the adhesive layer every day!

Can you please get me an update on my unit. I've not received any correspondence.

Hi @j_soesman@hotmail.com
Please contact me on the PM so i can provide you with shipping information and answer to your questions. Thanks

Hi @Sarah C
Great to hear you got you Upright GO, looking forward to training with you :)
Let us know if you have further questions, we are available on chat via app or email - hello@uprightpose.com
Regards

Hi, Still haven't received my UprightGo.
I would like to get a refund. How can we arrange this? Best, Jason

Update to my previous comment:
I took me over a month after my first contact, but I finally received a replacement UprightGo after the first shipment stopped tracking.
Have yet to try it out, but at least I received the product.

Hi @Jacqueline A
Thanks for reaching out to us. Please contact me on the PM here and i will provide you with tracking information about your order. Regards

Hi @Valentin Leung
Thanks for reaching out to us. I am sorry to hear that you find the vibration to be too soft from what you expected. We do have new vibration patterns coming up soon so hopefully it will help you more. Yes, you are correct the Upright GO is also designed to be on a stand alone mode. Whenever you are on the go, and feeling like training and tracking your posture without dealing with your phone, simply follow these steps: Turn UPRIGHT GO on. Place it on your back and hold an upright position. Calibrate it by double clicking the power button.
UPRIGHT GO will respond with 2 vibrations. The app is supported on the smart watch so if you want it to vibrate through the smart watch then you need to be with app logged on and not on the stand alone mode. But i will go ahead and check if its a feature that is possible to have in the future. Many thanks and good luck with the training �
Regards

Hi @João Trigo Soares
Thanks for reaching out to us.
Unfortunately the Upright GO is not meant to prevent you from chair sliding. We do have the Upright PRO (our previous device) that can train you on your lower back and then to teach you how to sit upright and not slide down the chair. Let me know if you have further questions.
Thanks

Hi @DrLouies
Thanks for reaching out to us, I actually see that your order was shipped long ago. Please contact me on the PM and will provide you with tracking information.
Regards

Hi @Hazirah Othman
Thanks for reaching out to us. Before calibrating you need to be in your Upright position (Upright posture, but to be comfortable) once you slouch from this position it will vibrate to alert you. Here is some more information on how to set it so it works correctly with your settings.https://uprightsupport.zendesk.com/hc/en-us/articles/213607329-How-do-I-change-my-UPRIGHT-s-sensitivity-
How do I change the UPRIGHT GO vibration/sensitivity settings?
https://uprightsupport.zendesk.com/hc/en-us/articles/115004144945-How-do-I-change-the-UPRIGHT-GO-vibration-sensitivity-settings-
Let me know if you have further questions.
Regards

Hi @Dorothea Gosling
Thanks for reaching out to us. I see that you spoke to our support team and they managed to solve your problem, I hope everything is going well now. Let me know if you have further questions and/or you can contact us on our live chat through the app. Regards

Hi @Ben Gale
Thanks for reaching out to us. I actually looked at the conversation you had with the support agent and he explained how to calibrate and adjust the settings of the sensitivity correctly so it vibrates once you not in your Upright position. If something was not understood i apologize and will be happy to assist and provide more information. Before calibrating you need to be in your Upright position (Upright posture, but to be comfortable) once you slouch from this position it will vibrate to alert you. Here is some more information on how to set it so it works correctly with your settings.https://uprightsupport.zendesk.com/hc/en-us/articles/213607329-How-do-I-change-my-UPRIGHT-s-sensitivity-
How do I change the UPRIGHT GO vibration/sensitivity settings?
https://uprightsupport.zendesk.com/hc/en-us/articles/115004144945-How-do-I-change-the-UPRIGHT-GO-vibration-sensitivity-settings-
Let me know if you have further questions.
Regards

Hi @JustWondering
Please send me a PM here or to our email - hello@uprightpose.com with the return tracking number so we can check if it was returned? once we have return confirmation, we will be able to issue the refund.
Regards

It's been a little over 3 weeks since the last shipment was released and I still haven't received my order. Can someone provide me with an update?

Hi, I received my upright go a while ago, but never had the time to pull it out of its box. I backed the project to have a go at my back curvature as my wife was always complaining about that. I took 2, one for a family member suffering from the same issue as I have and we both found that the vibration way way too subtle to be felt.
I am sorry, I haven't read all the comments here, but I believe the problem is partly due to the lack of sensory sensitivity (awareness) I have on the back on the area where the upright go is placed. I tried to stick it higher, it's more noticeable but not as good as I was expecting.
I think, I haven't verify that the upright go can work without being connected to the phone, right?
If it is, can you push a notification to notification bar when it detected slouching? That in turn would have my smartwatch vibrates (which is definitely more noticeable), and I think I could get my smartwatch/or a cheap smartband to vibrates once every time it sees the notification.
Thanks

I received mine today. Further comments for later, but... I just slip in my chair and was half laying down, but it did not vibrate. When I noticed, I got up right and tried slopping forward. It automatically vibrated. Won't this help me with chair sliding?

@creator hello
I did not recive my Upright go until now
I backed the double deal tier am backer no. 2875 Thank you very much.

I agree with some comments stating that you’d need to be slouching really bad to be considered slouching using the upright go.

Hi there, after 3 weeks, my upright go won't properly register with the app. My phone considers it connected, the settings part of the app seems to think it's there, too, but it can't be updated, nor will it register on the main screen for calibration.

Also worth pointing out support in the app is next to useless, after trying to explain my issue twice and getting a response about vibration for some reason I gave up.

Anyone else feel you'd need to be quasimodo to be considered slouching? I tried calibrating while slightly slouched to make it more accurate and it still reckons I spent the whole day upright. Not impressed so far.

Hello, I sent back my upright go for a refund. It has been several weeks since your warehouse received the item. How do I go about getting my refund.

Hi @Joris
Thanks for reaching out to us.
I will send you an update on the PM about your shipment as i don't share on the public comments the status for a personal order.
Please check your emails for an email from me.
Regards

Hi @Jeoffrey Halnaut
AWESOME!!! that's great, we so happy to hear that :)
Thanks so much for the great feedback
Looking forward training with you.
Regards

Hi @Buddy Singh
Thank you for backing up our project!
We notice that you have not finished filling out your survey and we don't have your full address. Please send me on PM here the full address: Address City, Line 1, Postal Code, and Phone Number, so we can complete the shipping. Please DO NOT provide the information on the comments but send it via PM here.
Looking forward to training with you!
Thanks,
Upright team