The Oomph – Portable Coffee Maker. Perfected

Hi Matthew and team, It's me again! The oomph is lovely to use. I just realized it's supposed to come with a bag of beans / grounded coffee? Any chance of getting it sometime soon? Thanks very much in advance! Regards,
Olivia Ng

@hobi how did you fix yours? Please teach me so I can fix mine too! Thanks!!

Hi Everyone, If you have any questions or queries going forward, please email neil@the-oomph.com Thanks,
Team Oomph

I got my unit fixed and i got the coffee too. It was pretty good special blend^^ Thanks

Dragons Den next week!

@Joanne Woo
I did have that same problem all the time. I dont know why. It did work earlier.
Maybe that is the reason why my unit did broke.
Ill hope i get it fixed soon.

Hi, I haven't been able to 'lock' my oomph into the ledge for awhile. This results in leaking whenever I pour it out. It's no longer possible to drink it off the oomph. Is there a reason why? It doesn't seem like I can push the plunge down all the way. There's a small gap below.

Mine hasn't arrived yet either...

Got my coffee yesterday. Tried it today, super yummy and smooth!

I never got my Oomph...

I'm an "early bird" but haven't received anything yet. Now I'm reading that backers had received their back in January. What the hack is going on?

Two month has past, any news?
Still waiting that replacement part too^^

Thanks for the response! I understand the haste, no worries, it's still 'free' coffee :) Looking forward to the lid option, would be good to take the coffee on travels.

Hi both, sorry we had to act quickly on this. As you both know we were very overdue on the delivery of coffee and whilst we gave our backers the option to choose (I know it was hardly a decent amount of notice) we had to go ahead and send these out. If you any questions please email me directly - andyb@the-oomph.com and I will make sure we see you right. About the waterproof lid - prototypes have been ordered late last week!! You are the very first guys to know and I will keep you posted as soon as we receive the prototype with hopefully a video and some images. Stay tuned. Andy

Firstly, thanks for the coffee! Was slightly surprised to receive the package out of the blue, and also that it was ground and not bean, and just noticed the below post from admin. Wish we'd been emailed this as I'd have preferred the beans for my grinder and freshness, but hey ho! Also, this got me wondering, any news on the waterproof lid please?

Hi,
I did wrote for the beans and that other issue. I didnt get any confirmation, but maybe everything is still ok. I bought coffee grinder just because of Oomph, so it would be nice to get beans^^

Hi all. I have both good news and bad news. The good news is we have the coffee - finally. It is here and ready to be posted in sealed 250g bags. The bad news is that the roaster that we are using sent us ground instead of beans - not an issue for some but not beans like what was backed. We are going to go ahead and post out the ground coffee tomorrow unless you would really prefer beans. Please email at andyb@the-oomph.com before midday tomorrow if you would prefer beans instead of ground.

I think what we need now is some honesty. If we aren't going to get them, someone needs to just say so, instead of making excuse after excuse.

Are we ever going to get the beans?

I was just thinking about the beans. I remembered a bag for every backer, but I couldn't find the original post.

Well, bank holiday has bean and gone (pun intended). Is it possible to just get a refund for the price of the beans?

Hi, Thank You.
I will contact Andy soon.

Hi Hobi, I know you don't you have been a great backer and contributor :) Email andyb@the-oomph.com and we will send you one out. I think this has happened over multiple uses with the inner section not keyed in to the turbine, or the inner not having been screwed into the outer fully. Both these things over time could cause the holding nib to sheer off like that. Due to the quality of Tritan it will not shatter if this has happened. Anyway we will send you another one out. Can you liaise with Andy on the email address given to do that please? Thanks for commenting.

And i didnt mean to blame you or anything. I did compared to Aeropress because i did use it alot BEFORE i got your devices.

Here is the picture of that part. So you can see how badly it is damaged.
http://aijaa.com/Ohp5uT
I dont even know when that happend.

I Hobi. The filters are welded so I am unsure as to how this has happened. Filters will eventually go but so far we've replaced only 6 or so from now over 4,000 customers. Anyway can you email us a picture and we will send you one out.
Filters are available to buy separately. It should last longer than 6 months though so we will provide one under warranty for you. If you could send a picture that would be a big help. Thanks for your continued feedback.

Ok, i have a huge problem. Mine already got broken.
The part where you put the filter isnt strong enough.
There are holes in both side of that part and just under those is a seam or joint. When you push the plunger, that part will get all the pressure. When it brakes next or under that hole, it tear along that seam. It wont hold anything, its too thin.
There are only 4mm of plastic under that hole before the seam. In Aeropress, they made that part using much stronger plastic, because of that. It cant brake and they made that part using a single molt, not two like in your device, because of seam. Oomph does cost 60 EUR, but when that small part get broken, the whole device is useless.

Sorry @Edvard llie and @Paul Tumelty See below

Hi Everyone, We were hoping to post to you about the beans today but we've had to get the labels reprinted there is a requirement for us to put the roasting origin details in a few counties as they have changed requirements for food & drink on the labels recently so these are now being reprinted. Its just a few days, apologies I know you've waited a while for these. Looking forward they should be out on delivery to yourselves by Tuesday the 30th as there is a bank holiday in the UK at the end of the week. Check your addresses please and email us if there are any changes in the meantime. Thanks for your patience guys and girls.

Hey guys. Any news on the beans?

End of the month have passed and still no beans........

Hi @JohnLian, I'm sorry to hear that and the most probably cause for your Oomph leaking will be an incorrectly placed seal. I would like to rectify this issue you are having as we hate to see unhappy backers. Can you please email me at andyb@the-oomph.com and I will sort this out for you. Andy

@Michelle, same experience here. One unit leaked too much, while the first unit was so fragile, during washing was rendered useless.

Hi Olivia, You are absolutely welcome and this is great to hear. As with any new startup we have had a small number of teething issues that we have to overcome and are working towards becoming stronger as a company. We always strive to go the extra mile for our backers and it's great to hear that it doesn't go unappreciated. I wish you the very best with you Oomph and look forward to you trying it out. Kind regards, Andy

Hi Matthew and team, Just wanted to say thanks for sending out a new Oomph to my address really quickly after sending in my feedback that your delivery did not reach me back in Dec 2017. It was really disappointing and disheartening at first but I'm glad you responded back and got a new Oomph to me in speedy time (using a failproof courier this time!) After 1 year and 3 months - I finally have the Oomph in my hands and I can't wait to try it out. Thanks for expediting it and sending it my way. It's much appreciated. Warmest Regards,
Olivia Ng

Hi Guys, Beans are being sent at the end of the month. Please ensure your addresses are up to date before this date. Apologies for the delay we have had to switch a few carriers due to issues with deliveries from the initial Kickstarter campaign. We have had to check these thoroughly to ensure that these issues dont re-occur. We cant deliver your products ourselves but we will take responsibility for our suppliers. @Edward Llie - Apologies please see above
@Xen Tan we cant get anywhere with some of the carriers we are funding sending them all from the UK to avoid this.
@Angel Chik - Can you send us pictures of this via email please so we can take it up with the courier. As soon as we see we will send you a replacement but we would like your help in claiming off them for not delivering the product in a good condition.
@Xzavier Kendal see above. We arent to busy we just couldnt get a solution for you. Its been frustrating for us to try to sort this out and I am sorry that it has affected you.
@Michelle are you able to contact on Facebook messenger? It might be that you could solve this by watching this or one of the tutorials on the channel https://youtu.be/Yy5g90_gqY0. We have found sharing videos and pics sorts it very quickly so if this doesn't help please send a direct message on FB and if there is an issue of course we will replace your unit. Thanks, Team Oomph

Hi there, I also have a leaky product. The capsule simply does not lock, no matter how much you push it down or force it. That means every time I pour or try to drink from it, it is leaking. Can you please let me know how I can get a replacement?

Its been a month since my last enquirer about missing coffee beans, I've sent emails and not heard anything back, I'm using my Oomph as I type this message so its in use Pretty much all the time, I'd love to mark the kickstarter as complete but with out these "magic" beans I'm going to be chasing them up every 4 weeks (You guys are very busy I take it) until I get a response. Cheers

I've sent Oomph a message here at Kickstarter in Feb but apparently not getting any response, so I am hoping commenting here will get some responsible act from you. Hi, as one of your updates states that we will receive the free coffee soon after we receive the Oomph but I still cannot receive any coffee from you and sadly but honestly the Oomph that I received is not what I have expected and quite disappointing as it is not very well-made with some scratches on the outer shell. It seemed to me that the Oomph that I received is not brand new. It also leaks when I'm drinking the coffee which is not working like a bottle should be. It doesn't have "the catch" either.
I expected to receive something of high standard as what you always emphasized in your updates talking about the delays due to modifications and improvements of the Oomph. I'm really hoping I can get to exchange for a one that works properly (doesn't leak) and one with the catch and looks brand new since it's a gift. Thanks!

I emailed Andy there is no reply. Emailed Neil no reply as well. What is the purpose of getting us to email when there is no intention to reply.

@Xen Tan @Terence Choong @CHAN CHI TAT @Adam Soh Ket Chun Please can you contact me neil@the-oomph.com so that I can deal with your enquiries. Thanks,
Neil

I have emailed more than a week ago regarding the shipping of coffee and still not heard from anyone

Andy,
I pledged this project is because I'm a coffee lover. Since you admitted you guys have lost my post again. I don't want to go any further on this matter I will email you my shipping address again(which is always the same address). This will be my last chance for me to believe you guys. Please use a reliable courier and send me the tracking number. Thank You.

Hi Oomph, the plastic ring inside is broken after a few months. Any chance to get a replacement ? Thanks

Hi, I have a leaky product, the upper body does not lock itself securely to the bottom and leaks everytime I use it. Read through all the comments and tried every suggestions still can't get it NOT to leak. What's the process to request for a replacement?

@oomph coffee my address remains unchanged. Please send the beans to the same address that you send the oomph to. Thank you.

Hi Terence, I have been trying to contact our international fulfillment contact Damien with little luck - asking for the information which you request. I certainly do not believe that you are trying to get another Oomph out of us - we have had a number go missing in the post for whatever reason and unfortunately this is rather normal (I know it shouldn't be). All I can do at this stage is apologise and send out another Oomph to you. I hope this is OK. Please let me know if you are happy for me to do so? Andy

Andy, Now I don't want your Oophm replacement and you no need to swallow whatever cost. But I'm asking for consignment note or any documents to prove of delivery which is sign by me. I hate being suspend in anyway.
If you cannot send the poof to me I will complaint to Kickstarter and share it to all social medias.

Hey Andy, Please don't sound like I already have the Oophm and ask for another. I used this delivery address for all Kickstarter delivery with no problem. You should check with the Damien is he really sent to the right person and ask for the proof like consignment note or something to ensure that the right person who received it. This is really disappointing and sound like I'm the one who making it up.