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1 year 1 month ago
Hi how many days to get it
You are in us
If there so can you send me number
Hello. I too have not received my product. Please update.
Hello. I never received my order. What's up? Need an update.
Hello its been a a really really long time and we haven't received the product yet ! please find time to ship the remaining 1 percent as well!
I have responded to the survey numerous times with no reponse. Can this item fit on a droid phone? There isnt any option on the survey. I see we can purchase in Target. Why have we not received ours as backers prior to purchasing in stores. I am disappointed and would like to give these to my grandchildren for Easter. Its been so long waiting.
@ Devin Turner: We have sent you an email regarding your order. Please let us know if you haven't received this email.
So I backed this over a year ago and have seen nothing!!! Where is my shipment?!?!?
See these at Target; saw a couple with their child looking at it and I quickly went up to them to let them know about this product and my impressions. Needless to say, they put the product back down and walked away.
Hey, I have backed this project very long time ago, and yet I have not received it. May I know when will I get this? thank you.
I have filled the survey in regards to the shipping address since 23 Feb. can I please get a response? I have no clue if there is any progress toward my shipping
I have never received this product. Help?
I agree with a lot of others. I will not recommend this product to others parents or friends. CS experience has been awful and although I received the product, it wasn’t what I ordered.
I wish you luck @lee. The customer service from this company is horrible. They stick to stock responses, take forever to respond, and when they do, they talk to you like all their screwups are your fault. The product is great, but I will not buy anymore of their products going forward
Hi Natalie, I had a busy couple of months and just realised I have not yet received my Moonlite! There was an initial problem with shipping where some of your addresses were corrupted etc but after re entering I was given a tracking ID and now that doesn't give me any tracking info.
It's being shipped to Dubai, but shouldn't be any problems with the address here, and things never take this long usually. Appreciate any help to get this sorted.
It's being shipped to Dubai, but shouldn't be any problems with the address here, and things never take this long usually. Appreciate any help to get this sorted.
언제 배송이 되는 거야?
Correction: 8 weeks...
@Natalie just saw your email... will reply it ASAP... I thought your previous email just a notification to wait until 48 weeks... thank u...
@Ferdy Adiwidjaya: Hi Ferdy, we have responded to your emails but never received a response. We have sent you another email regarding your issue. Please check your email and get back to us. Thanks The Moonlite Team
It’s already over 8 weeks since my initial shipment email and I have not yet received my moonlite. I also already complaint to you about tracking my package. Any help?
@Junto Nozawa: Hi Junto, we have sent you an email regarding your reward. Please check your email and get back to us. @Dongil Park: Hi Dongil, we have also sent you an email about your package. Please let us know if you have not received it. Thanks, The Moonlite Team
I never received mine... can you help?
Please ship it fast.
There is also a limit to tolerance.
There is also a limit to tolerance.
@Alexander Baldauf: Hi Alexander, we have emailed you about your order but have still not received a response yet. Please check your email so that we may resolve your issues. Thanks! The Moonlite Team
@Debbie Caithness: Hi Debbie, we have sent you a message about your order. Please check your messages :) Thanks The Moonlite Team
@Pablo
@Harly Sabater: Hi Harly, we have sent you an email regarding your order. please check your email for our latest reply. Thanks! Moonlite Team
I still don’t have my product. Do i have to get furious to get mine? I tried to talk to them. Tried and still trying to be nice, calm and understanding but until when? Few minutes ago i am on facebook and Moonlite showed up as a sponsored ad selling products, this got me offended. Everyone received their products and I didn’t, knowing that i was part of first few people that made Natalie’s dream a reality! Please let me know if my frustrations are not valid.
I have yet to receive anything... i did the survey... still waiting.. any clue whats up?
Hi guys, I just received mine this afternoon! Similar to what most of you are going through right now, I too, had my previous shipment ‘Returned to Shipper’ by UPS due to failed delivery - when in fact nobody turned up at my doorstep for any delivery (FYI there are people at home 24/7). Of course I did email the Support Team and got the same response as you guys - changing distributors who lacked responsibilities, etc. Trust me, I did not quite believe that either! But subsequently, Nat’s team did reship my Moonlite via DHL (at NO additional cost) and even provided a local tracking reference who does door delivery on behalf. My point is - try to speak nicely to them. I trust they will assist as much as they can! If you get nasty, they may easily turn deaf ears and impose whatsoever ridiculous charges. I wish you guys good luck!
I backed this product and to date I have not received anything from this company and from reading other posts a lot of people are missing the product Along with the lack of product I have never received any answer to why the moonlite has not been shipped very disappointed with this company along with kickstarter Ill not be backing any more from kickstarter....which is a shame for other companies that are trustworthy
I have not had my moonlite and can not find the survey. Could you check to see if you have a filled survey please.
Merry Christmas to all the bitter parents out there
Emailed asking where my last story is and received a response that was a blatant lie:
"The Floppy the Kangaroo story was only available to Super Value Pack with 12 STORIES! backers, and those who pledged an additional $35 for additional stories." But the update where that contest was announced said: "Contest: Create a story for Moonlite that all backers will receive! Ends Jan 6th." Look. I love the product but am annoyed that I didn't get what I pledges for. But now I'm pissed that y'all are lying to me.
"The Floppy the Kangaroo story was only available to Super Value Pack with 12 STORIES! backers, and those who pledged an additional $35 for additional stories." But the update where that contest was announced said: "Contest: Create a story for Moonlite that all backers will receive! Ends Jan 6th." Look. I love the product but am annoyed that I didn't get what I pledges for. But now I'm pissed that y'all are lying to me.
Target have 25% off and Free shipping with Red Card.
Just saw your email regarding the code 15%. but the shipping kills it. I rather just order from Target directly with 3 story reels total come out to be $19.83 including Tax & shipping (with red card) and it is arriving by Dec/24th.
I finally give up on you, your project, your promises etc and confirm: this is a scam.
THIS IS OFFICIALLY A SCAM. Natalie is a good talker and bad executioner. That's it. So she might be getting away with this scam due to her good communication skills to Kickstarter team ("we are not business but kickstarter one you have to accept X, Y as we are irresponsible for that etc" "no refund because we spent all as a kickstarter one etc) WOW Well done on that Natalie you spend our money on finding people making good excuses for your terrible terrible terrible scam. WHY?WHY? This is about children. You dont give a damn about that and all you care is profit (you "simple" make us wait so you can launch at retail for less manufacturing cost) Again, THIS IS ABOUT CHILDREN NATALIE! You got kids and do you have any idea about breaking promises to them? You did that TO YOUR OWN CHILD NATALIE? 1 YEAR AND COUNTING FOREVER!!! And now near Christmas you announced you shipped then YOU DISAPPEARED and we informed the children, then you just DONT DELIVER AND BLAME YOUR DISTRIBUTOR? (Read below emails) Wow, how LOW CLASS AND IRRESPONSIBLE you are with new excuses every time, and how a mother like you can work on a children product with such attitude of irresponsible kickstarter founder?
YOU DONT DESERVE OUR BACKERS AND THIS PLATFORM. THIS IS ALREADY A SCAM WHEN THEY CONFIRMED ABOUT NO REFUND SINCE THEN. Hi Lucie, Thank you for reaching out and hope you had a lovely weekend. I am so sorry you have not received your Moonlite yet, and completely understand your frustration - we are very disappointed as well that it has not been delivered, especially considering how we dispatched your parcel at the beginning of November. We have raised this issue with both our distributor and UPS, but not received a satisfactory resolution from either. To be completely transparent with you - we are currently in the process of changing distribution partners, partly because their poor communication around issues like this, causing significant inconvenience and frustration for both us and our customers. I will raise your issue again with our old distribution partner to see if they can offer me more visibility into what is happening with your parcel. Unfortunately, I am unable to issue a refund or reship your parcel until it is officially marked as 'lost' by UPS, or after 8 weeks has passed since dispatch. I will however let you know as soon as I hear from the distributor, and I hope your parcel moves or arrives soon. Once again, I am so sorry that your parcel has not arrived yet - we want nothing more than our amazing Kickstarter backer to receive their pledges! Thank you also for your continued support and patience, and hope you have a very happy holidays. THIS IS OFFICIALLY A SCAM. Moonlite Team
- THE FOUNDER we mistrusted. -----
Joie de vivre, Lucie
From: Lucie Nguyen <
Sent: Sunday, November 12, 2017 1:15:57 AM
To: Moonlite Support @Moonlite World
Cc: hello@moonlite.world
Subject: Re: requested transaction notification
When. Should I expect to have the answer for that?
Also I tried to check the number on UPS website as guided but it keeps saying no available info abt my shipment??
THIS IS OFFICIALLY A SCAM. Natalie is a good talker and bad executioner. That's it. So she might be getting away with this scam due to her good communication skills to Kickstarter team ("we are not business but kickstarter one you have to accept X, Y as we are irresponsible for that etc" "no refund because we spent all as a kickstarter one etc) WOW Well done on that Natalie you spend our money on finding people making good excuses for your terrible terrible terrible scam. WHY?WHY? This is about children. You dont give a damn about that and all you care is profit (you "simple" make us wait so you can launch at retail for less manufacturing cost) Again, THIS IS ABOUT CHILDREN NATALIE! You got kids and do you have any idea about breaking promises to them? You did that TO YOUR OWN CHILD NATALIE? 1 YEAR AND COUNTING FOREVER!!! And now near Christmas you announced you shipped then YOU DISAPPEARED and we informed the children, then you just DONT DELIVER AND BLAME YOUR DISTRIBUTOR? (Read below emails) Wow, how LOW CLASS AND IRRESPONSIBLE you are with new excuses every time, and how a mother like you can work on a children product with such attitude of irresponsible kickstarter founder?
YOU DONT DESERVE OUR BACKERS AND THIS PLATFORM. THIS IS ALREADY A SCAM WHEN THEY CONFIRMED ABOUT NO REFUND SINCE THEN. Hi Lucie, Thank you for reaching out and hope you had a lovely weekend. I am so sorry you have not received your Moonlite yet, and completely understand your frustration - we are very disappointed as well that it has not been delivered, especially considering how we dispatched your parcel at the beginning of November. We have raised this issue with both our distributor and UPS, but not received a satisfactory resolution from either. To be completely transparent with you - we are currently in the process of changing distribution partners, partly because their poor communication around issues like this, causing significant inconvenience and frustration for both us and our customers. I will raise your issue again with our old distribution partner to see if they can offer me more visibility into what is happening with your parcel. Unfortunately, I am unable to issue a refund or reship your parcel until it is officially marked as 'lost' by UPS, or after 8 weeks has passed since dispatch. I will however let you know as soon as I hear from the distributor, and I hope your parcel moves or arrives soon. Once again, I am so sorry that your parcel has not arrived yet - we want nothing more than our amazing Kickstarter backer to receive their pledges! Thank you also for your continued support and patience, and hope you have a very happy holidays. THIS IS OFFICIALLY A SCAM. Moonlite Team
- THE FOUNDER we mistrusted. -----
Joie de vivre, Lucie
From: Lucie Nguyen <
Sent: Sunday, November 12, 2017 1:15:57 AM
To: Moonlite Support @Moonlite World
Cc: hello@moonlite.world
Subject: Re: requested transaction notification
When. Should I expect to have the answer for that?
Also I tried to check the number on UPS website as guided but it keeps saying no available info abt my shipment??
I finally give up on you, your project, your promises etc and confirm: this is a scam.
THIS IS OFFICIALLY A SCAM. Natalie is a good talker and bad executioner. That's it. So she might be getting away with this scam due to her good communication skills to Kickstarter team ("we are not business but kickstarter one you have to accept X, Y as we are irresponsible for that etc" "no refund because we spent all as a kickstarter one etc) WOW Well done on that Natalie you spend our money on finding people making good excuses for your terrible terrible terrible scam. WHY?WHY? This is about children. You dont give a damn about that and all you care is profit (you "simple" make us wait so you can launch at retail for less manufacturing cost) Again, THIS IS ABOUT CHILDREN NATALIE! You got kids and do you have any idea about breaking promises to them? You did that TO YOUR OWN CHILD NATALIE? 1 YEAR AND COUNTING FOREVER!!! And now near Christmas you announced you shipped then YOU DISAPPEARED and we informed the children, then you just DONT DELIVER AND BLAME YOUR DISTRIBUTOR? (Read below emails) Wow, how LOW CLASS AND IRRESPONSIBLE you are with new excuses every time, and how a mother like you can work on a children product with such attitude of irresponsible kickstarter founder? YOU DONT DESERVE OUR BACKERS AND THIS PLATFORM. THIS IS ALREADY A SCAM WHEN THEY CONFIRMED ABOUT NO REFUND SINCE THEN. THIS IS OFFICIALLY A SCAM. PERIOD.
THIS IS OFFICIALLY A SCAM. Natalie is a good talker and bad executioner. That's it. So she might be getting away with this scam due to her good communication skills to Kickstarter team ("we are not business but kickstarter one you have to accept X, Y as we are irresponsible for that etc" "no refund because we spent all as a kickstarter one etc) WOW Well done on that Natalie you spend our money on finding people making good excuses for your terrible terrible terrible scam. WHY?WHY? This is about children. You dont give a damn about that and all you care is profit (you "simple" make us wait so you can launch at retail for less manufacturing cost) Again, THIS IS ABOUT CHILDREN NATALIE! You got kids and do you have any idea about breaking promises to them? You did that TO YOUR OWN CHILD NATALIE? 1 YEAR AND COUNTING FOREVER!!! And now near Christmas you announced you shipped then YOU DISAPPEARED and we informed the children, then you just DONT DELIVER AND BLAME YOUR DISTRIBUTOR? (Read below emails) Wow, how LOW CLASS AND IRRESPONSIBLE you are with new excuses every time, and how a mother like you can work on a children product with such attitude of irresponsible kickstarter founder? YOU DONT DESERVE OUR BACKERS AND THIS PLATFORM. THIS IS ALREADY A SCAM WHEN THEY CONFIRMED ABOUT NO REFUND SINCE THEN. THIS IS OFFICIALLY A SCAM. PERIOD.
Thanks Moonlite, my young nephew is angry at me because he doesn't have his Moonlite that i promised to give him before Christmas! I hope you guys realize the impact this caused not only to me but to thousand other people who believed, supported and funded your project. Shame.
Hi... received my Moonlite more than a month ago. Tonight, to my horror, I realized the stories aren’t the ones I bought. I came here to read the comments and realized I am not the only one. I always thought I got it valued for money with all the updates leading to delivery date saying that here is a bonus story etc etc. in the end the stories are not what I have ordered, and I don’t even enjoy reading those stories to my kids....... this is my first time backing Kickstarter project and I can’t help but to think this is a scam. Kickstarter should intervene and ensure Natalie mail out the right stories to everyone without additional charges. Or stop Natalie from collecting more funds from this project in this platform.
So, got my moonlite, but the 12 stories are not what I orderd and 1 is double, so I got only 11 stories. Not satisfied :-(
Hi everyone - Please see our latest update for backers only, answers questions about activation codes, titles and more!
https://www.kickstarter.com/projects/1483155071/moonlite-a-bedtime-story-projector-for-your-mobile/posts/2018919
If you are having issues tracking your package, please reach out to our team hello@moonlite.world
Due to the extremely high volume of messages, we are doing our very best to get back to all of you. For fastest response times, please message us - hello@moonlite.world and we will get back to you as fast as we can!
The Moonlite Team
https://www.kickstarter.com/projects/1483155071/moonlite-a-bedtime-story-projector-for-your-mobile/posts/2018919
If you are having issues tracking your package, please reach out to our team hello@moonlite.world
Due to the extremely high volume of messages, we are doing our very best to get back to all of you. For fastest response times, please message us - hello@moonlite.world and we will get back to you as fast as we can!
The Moonlite Team
Well, I finally got this email reply after sending a lot. Look what they replied me.
And this is my reply to you, too!
Really huh? Are you reading the comments on your website??
I’ve seen lots of comments from the site and seems this issue is not new and just running all around.
I’m not surprise, you let your backpackers waited for a year, given so many excuses and when it’s time for shipping, you will provide a tracking # and will show has shipped and returned to sender. Then will offer the recipient to make a refund or reship less the shipping so you can get money from us again!!! Why the hell I would pay for shipping again??
This is really ridiculous.
Just for your information, we have a guardhouse in the community so even household owners are not at home, they can always receive the package.
But none of the courier with that tracking number has arrived nor showed up in Taiwan where I lived. Ship it ASAP! ..............
"I am sorry to hear that your order is having issues. I have taken a look at the tracking number that you have provided and I can see that it has been returned to us. This was most likely because you were not available when they attempted to deliver your order. I am very sorry for this.
If you would like, I can resend your order to you but you will have to pay the shipping again. Alternatively, I can refund you for your order less the shipping costs.
Please let me know how you would like to proceed. Kind Regards,
The Moonlite Team
And this is my reply to you, too!
Really huh? Are you reading the comments on your website??
I’ve seen lots of comments from the site and seems this issue is not new and just running all around.
I’m not surprise, you let your backpackers waited for a year, given so many excuses and when it’s time for shipping, you will provide a tracking # and will show has shipped and returned to sender. Then will offer the recipient to make a refund or reship less the shipping so you can get money from us again!!! Why the hell I would pay for shipping again??
This is really ridiculous.
Just for your information, we have a guardhouse in the community so even household owners are not at home, they can always receive the package.
But none of the courier with that tracking number has arrived nor showed up in Taiwan where I lived. Ship it ASAP! ..............
"I am sorry to hear that your order is having issues. I have taken a look at the tracking number that you have provided and I can see that it has been returned to us. This was most likely because you were not available when they attempted to deliver your order. I am very sorry for this.
If you would like, I can resend your order to you but you will have to pay the shipping again. Alternatively, I can refund you for your order less the shipping costs.
Please let me know how you would like to proceed. Kind Regards,
The Moonlite Team
Totally flabbergasted by the way they conduct business (if you can call it that, because its beyond amateurist). Moonlite; you try to setup a company, where customer is king... You chose to use ups for international shipping; You are therefore responsible by EU law that I will receive my order.. In this case where UPS screws up and didnt deliver or contact the addressee and decided to sent back the package.. Than thats on your account not mine! I have even tried to contact UPS, even proactively warned you -from exp with other campaigns that ups is ill equipped and for instance none Dutch backer received delivery.
WHY THE HELL SHOULD I THAN PAY A RESTOCKING FEE AND FOR SHIPPING AGAIN... That should be your claim to UPS, not my pain as the customer who is not receiving the product paid for. Can someone from USA confirm that like the EU there is a law for digital purchases?
I am fed up with this insult behaviour and want to get a laywer on this
WHY THE HELL SHOULD I THAN PAY A RESTOCKING FEE AND FOR SHIPPING AGAIN... That should be your claim to UPS, not my pain as the customer who is not receiving the product paid for. Can someone from USA confirm that like the EU there is a law for digital purchases?
I am fed up with this insult behaviour and want to get a laywer on this
Another backer frustrated over here... no tracking info since November 4th...
I’ve been in contact with the Moonlite team in regards to the missing stories from the 12 stories pledge. My question is: Did anyone receive Where’s Baby’s Belly Button? and Uni the Unicorn? It’s been a constant fight to get them to actually send the stories to me. They keep coming up with other offers, but I want what I was promised. I’m still trying 1 month later. Also, has anyone noticed that no stories are available for sale on the website? I checked regularly in November, but I never saw the titles I was missing available for sale. I think it is time for an update, Natalie.
I just sent an email to the moonlite team. I have not received my tracking information at all or any response. Just would like to know the status. Hopefully, I will get my package soon before Christmas.
Glad your dreams came true through this venture but I (and hundreds others) have been nothing but frustrated with your lack of response to emails and phonecalls. No tracking information/ product in sight. It’s such a shame that in 2017 you cant figure out how to ship paid for products and actually respond to your “customers”.
Since 11/02/17 no updates yet. I live in Abu Dhabi, UAE. I ship stuff from here to the Philippines through sea freight and it only takes 25-30 days. No response from UPS, UPSMI, UPS-UAE nor Moonlite Team. I'm getting frustrated.
@JO-ANNE ONG I have exactly same experience as you, my package is not returned to sender though, UPS states they got the shipping info, not the package. Nothing changed since 01/11/2017, moonlite didn't shipped package to UPS I think and now they don't refund my money back. I can't get my package, I can't get my money. Natalie plays the 3 monkeys, does not respond to my mails. Anyone here to help me? Kickstarter? How could I take my money back or my package?
So no one replies my mail, huh???
I pledged and waited for a year and now I haven't received my package.
What is this?? A total scam?? They sent me a tracking # in November 11 - UPS Tracking 802312203104334627.
I checked the status and according to UPS tracking it was returned to sender.
And my address is correct.
I sent email and complaint to helpdesk and moonlite customer service why my package was returned to sender. They replied me after so many emails said that it is being returned to sender and asked me if my address is correct. I replied and said, definitely correct and I didn't change my address. What's funny and irritating? They replied me and said, "we can either refund you (minus shipping), or if you prefer, ship you out your parcel again, although unfortunately you would have to pay shipping again ($9)." My God!!!! what's going on? Why wpuld I pay for something I don’t have to?
I waited for a year for this product and so many delays and it isn’t my fault why wasn’t it delivered to the correct address for no reason at all!!! Who has the same experience as mine?
This is really getting into my nerves!
I pledged and waited for a year and now I haven't received my package.
What is this?? A total scam?? They sent me a tracking # in November 11 - UPS Tracking 802312203104334627.
I checked the status and according to UPS tracking it was returned to sender.
And my address is correct.
I sent email and complaint to helpdesk and moonlite customer service why my package was returned to sender. They replied me after so many emails said that it is being returned to sender and asked me if my address is correct. I replied and said, definitely correct and I didn't change my address. What's funny and irritating? They replied me and said, "we can either refund you (minus shipping), or if you prefer, ship you out your parcel again, although unfortunately you would have to pay shipping again ($9)." My God!!!! what's going on? Why wpuld I pay for something I don’t have to?
I waited for a year for this product and so many delays and it isn’t my fault why wasn’t it delivered to the correct address for no reason at all!!! Who has the same experience as mine?
This is really getting into my nerves!
After opening 5 tickets, finally they are offering to refund my pledge without the shipping cost. When I ask why is that, they say they shipped the package. But check it yourself, tracking number they gave to me is 802312200117806784. There is no movement from 01/11/2017. I don't believe they have actually shipped my package. And they say they are doing me a favor with refunding my pledge minus shipping fee because their returns policy is for no refunds for Kickstarter orders. They don't ship my package, don't refund my whole money and they call this doing a favor. They are tricking their supporters, I want an official response from Natalie, she does not reply my private messages and ignores these comments.
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View ProductOverview & Specs
Categories :
Platform Support :
iOS & Android
Phone Support :
iPhones 6 and higher, Samsung Galaxy S6 and higher
Language Support :
English
Discovered on :
01/09/17
Gadget Flow, © 2018
Office Address: 405 RXR Plaza, Uniondale, 11556, New York, USA +1 (315) 401-4173
Moonlite – Bedtime Story Projector for Your Mobile Phone
$35 USD USD 35Make those bedtime stories come to life with the Moonlite – Bedtime Story Projector. This projector has full HD story images and in-app sound effects. As a result, reading experience will be more immersive for your kids. In fact, the projector will make your kids more excited for their bedtime hours. You can use it in four easy steps. First, insert the story reel on the projector. Second, you need to attach it to your phone. Then open the Moonlite app and launch your favorite story. The full-color HD projections and also the sound effects turn a simple bedtime story magical. The idea is to merge the digital and physical books into one entertaining experience for your kids. Overall, this Bedtime Story Projector is perfect for the little ones in your family.