My beanie has a bunch of holes in too...pretty much shit...like most Kickstarters lol

I have my waist 107 and hip 110cm respectively. Should i get the xl or 2xl bottom. If xl then it is out of stock and when it would be replenished. Also the delivery charge and date if I put an order from the shop on web?

When will I receive my reward?

I send my Beanie back because it had 4 holes in it and have yet to hear anything about it getting fixed.
Delivered On:Tuesday, 01/10/2017 at 3:22 P.M.
Left At:
Receiver
Received By:KINNEY
Proof of Delivery
I 3 days it will have been 2 months since you have gotten it back, When can I expect to get my Beanie back without the 4 holes?

We just emailed you back Alberto!! :)

Well I received the automatic email telling me that my email had been received by you guys. I just sent another. Maybe you guys are having technical issues with your email server?

Alberto, I am so sorry to hear that! Unfortunately, I do not see anything in our mailbox from you. Can you try one more time? :) Thank you!

I already have. Multiple times. No one is getting back to me. Yours is the first response I've received in months.

Hey Alberto! Would love to help you out :) If you could email us at contact-us@orosapparel.com that would be great! That way I can better assist you.
Rock on!

I was talking with Oros support through email because my gloves' stitching is coming apart after wearing them only twice for a commute and they suddenly dropped off the grid. I have not heard back from them since the 9th of December; I have submitted two more tickets and contacted them on Kickstarter in the hopes of getting a hold of them. Still nothing.

Ciao Oros, ho scritto a ( contact-us@orosapparel.com ) e non ho avuto nessuna risposta, basterebbe Mi dispiace, no possiamo fa niente), meglio che niente risposta.

Hi Victor, Email us at contact-us@orosapparel.com. We will be able to help you with any issues you may be experiencing. Thank you!
OROS

Hi Dan, I have all your tracking information. Email us at contact-us@orosapparel.com. I will be able to get you all the information you need. Thanks!
OROS

Just under a year since I completed my survey. Where is my product!?

Ciao Oros la Giacca è un po' pesante ma a mio parere tiene il freddo e il vento, la uso in moto ( la ricomprerei ). Per i guanti in vece ho due problemi, 1- la fodera non è cucita all'interno e quando li tolgo viene fuori anche la fodera difficoltando rimetterli. 2- Dopo 30 minuti in moto le mie dita sono congelate e non abito in Finlandia abito a Genova Italy. Potete fare qualcosa?

HI Brad! Thanks for reaching out. FYI -- Your jacket has already been shipped out. You should have received tracking. But just in case, please see the following link: https://tools.usps.com/go/TrackConfirmAction.action…. Please let us know if you have any issues. Our customer service team would be happy to help you. Its easiest to reach us at contact-us@orosapparel.com.

DO NOT BACK!
DO NOT BACK!
DO NOT BACK!
UNRELIABLE COMPANY!
DO NOT BACK!
DO NOT BACK!
I WOULD NEVER HAVE SAID THIS BEFORE TODAY. I HAVE FINALLY CRACKED! IF OROS WANTS TO MAKE THIS RIGHT THEN THEY CAN DO SO. UNTIL THEN IF YOU HAVE ANY SENSE DO NOT GIVE THIS COMPANY A SINGLE PENNY OR CENT OF YOUR MONEY!
I HAVE REMAINED RESPECTFUL AND CONSIDERATE OF THIS PROJECT RIGHT FROM THE VERY BEGINNING. I AM A BACKER OF THE ORIGINAL ENDEVOUR SERIES AND I AM APPAULED AT THE WAY THIS HAS BEEN TREATED OROS. I HAVE NOT RECIEVED COMMUNICATION FROM YOU IN MONTHS. NO JACKET FROM YOU AT ALL. NO CHASE UP OF USPS.
I DONT KNOW WHAT MORE TO DO. IM DONE BEING POLITE AND RESPECTFUL TBH. IF IT TAKES A WHOLE LOT OF SPAM TO GRAB YOUR ATTENTION THEN UNFORTUNATELY I'M PREPARED TO DO SO. :/
ANGRY AND UNHAPPY CUSTOMER.
-BRAD

I HAVE REMAINED RESPECTFUL AND CONSIDERATE OF THIS PROJECT RIGHT FROM THE VERY BEGINNING. I AM A BACKER OF THE ORIGINAL ENDEVOUR SERIES AND I AM APPAULED AT THE WAY THIS HAS BEEN TREATED OROS. I HAVE NOT RECIEVED COMMUNICATION FROM YOU IN MONTHS. NO JACKET FROM YOU AT ALL. NO CHASE UP OF USPS. I DONT KNOW WHAT MORE TO DO. IM DONE BEING POLITE AND RESPECTFUL TBH. IF IT TAKES A WHOLE LOT OF SPAM TO GRAB YOUR ATTENTION THEN UNFORTUNATELY I'M PREPARED TO DO SO. :/ ANGRY AND UNHAPPY CUSTOMER.
-BRAD

PING PING PING PING PING
PING PING PING PING PING
PING PING PING PING PING
PING PING PING PING PING
PING PING PING PING PING WHERE IS MY JACKET?!?!?!?!?!?!?!!?!? PING PING PING PING PING
PING PING PING PING PING
PING PING PING PING PING
PING PING PING PING PING
PING PING PING PING PING
PING PING PING PING PING

My husband's gloves are coming apart after only 2 times wearing them. He was sitting and watching a football game both times, so they should hold up better than that. Can someone contact me about a refund please? Thank you.

Hi,
I'm trying to reach you since October for the custom charges return
as you promised...

I have issues with the glove liners not being fixed/stitched to the ends of the fingers of the glove. Pulling your damp clammy hand out of the glove pulls the lining out with the result that you cannot put your hand back in. This is a serious design flaw. Very frustrating when you have just fixed a puncture in freezing weather.

I have issues with quality of 2 jackets ordered, seams are falling apart and fabric isnt holding up after a months use. Sent 4 messages in a weeks time and received 1 back. Still waiting for response.

I concur with the tightness of the gloves. I typically do not notice unless I am attempting to grip something. When I ride my bike to work it is a bit rough on the grip muscles, however, they do a very good job of keeping my hands warm. The pants fit well and keep me warm. I have no complaints in that department.

Hello, I have finally gotten a chance to really test my jacket for some cold weather here in Canada. We recently had some -20's with windchills of -30's celcius. I definitely agree that this jacket is heavier than expected. And that style and looks, are very nice. The stitching does feel a little on the fragile side. Especially compared to my Canada goose and my Burton jackets. The velcro, not a huge fan of. They look like they are of decent quality, but things like scarfs get stuck to them while putting everything on. Maybe next time snap buttons, regular buttons or magnets instead. The zipper also feels difficult to zip around the neck area, regardless of where our not I have a scarf on. The thumb holes I love, but as mentioned above, the stitching is a little fragile. The pockets feels shallow. Difficult to even fit a pair of gloves, or toque. Though I do like that they are nicely lined, so they are soft when I put my hands in them without gloves on. As I have mentioned above about my recent weather. I have noticed that at the seams especially at the shoulders, it feels like it is letting cool air in. And I have noticed that at the seams, there is no insulating material there. It is basically a weak point in the keeping a person warm. I may not notice it if I was doing activities, but when I have to wake up and take my dog out, the cold comes through and is a little disappointing. I do like the jackets, if future jackets are made with improvements especially all that is noted in the comments section about the jacket, I would probably buy again. Thanks

I've been using this jacket for about a month now, if the goal was to create a jacket that could keep you warm then it is very successful. However i don't like the zipper, and it seems more difficult to zip up on my neck. the hood is awkward and blows off in the wind, would much prefer the hood and fur on my canada goose. the gloves fit but feel tight and it takes more energy to grip. been shoveling snow for the past few days and at times i've gotten too warm and had to take off the gloves and open the jacket and pit zippers. on future products i would love to see more flexibility on the gloves. on the jacket, a fur hood and better zipper, like on a Moose Knuckle or Canada Goose.

Hi Oros, it's been a week since I wrote to you on three separate contact channels without any response. Considering you are immensely active on Instagram, I would appreciate it if you could reply to my query ASAP as I really like your product and have recommended it to my friends. But untimely customer service as you know is a deal breaker for quality expensive products. Thanks.

Any update on when I will receive the refund on the import fees.

Got the coat and gloves about a month or so ago. Been wearing the coat on a regular basis; the gloves only a few times as the mediums don't fit very well for size 7 hands. Perhaps I have slightly longer fingers but they pinch between the fingers and don't flex very well; very stiff. Not sure if I'll continue to wear the gloves as they really don't fit very well for my hands. Anybody interested in buying them off me? As for the coat, good overall design but here are the critiques:
- weight: a lot heavier than expected, about as heavy as my full-sized Eddie Bauer Gore-tex, full down Ridgeline parka and that's a heavy coat.
- main zipper: low quality, should have been proper, hefty YYK zippers with larger teeth and a stronger pull as these will be pulled on with regularity and I can see these falling apart after a year or two at which point I'll be sending back for warranty service.
- stitching: some stitches are starting to come apart already. There should have been double-stitching at all the high stress and wear points which doesn't seem to be the case. I also have had the stitching in the interior deepest corner of the lower left pocket already break through and I only put a thin OD green army issue wool glove liner in there.
- pockets: the number of pockets is good but they all seem to not be very deep. I don't know how you can stuff your hat, gloves, and neck gator/scarf anywhere except down the sleeves unless you want to have massively bulgey pockets where the zippers might fail.
- additional duck pocket would have been great to stuff the hat/gloves/scarf if there's no way to make deeper pockets.
- velcro: seems to be good stuff but definitely needs to be double-stitched or "x"- stitched as these will fall apart over time from all the pulling/tugging.
- fingerless glove/sleeves: great idea and actually warm, but very tight to pull over my hands and makes looking at my watch impossible.
- wind-stop waist-cinching thing inside: great idea, once again the stitching's coming apart. Single-stich = bad, double/triple-stitch = good for high wear points. The pros for this coat are: stylish, very streamlined profile, with good materials. Not so good is the execution of the build/design; primarily the stitching. Better thread and double-stitching is a MUST!

Loving the jacket so far -- sent you a PM. Please reply! Thank you

I got my Oros Orion gloves through Kicjstarter and have had them for less than 3 months, have only worn them twice, and when I have it has been just to go for a walk. Despite this, one of the seams on one of my gloves is tearing, and the other is sprouting loose threads. I assume this is covered under warranty and would appreciate your help with this.