So much hype for a less than mediocre product smh Lid cracked during shipping, device won’t heat up the tea for crap, after one day of use now the app doesn’t recognize the Teplo at all🙄😒smh wtheck

I just opened up my box for the first time and the bamboo on the lid is cracked. I brewed my first batch of tea and the lid leaks. How do I get a replacement lid??

And the battery doesn't keep charge...

I have finally got to use my Teplo and I'm saddened to say that the glass cracked on the first use. I poured hot water in and the bottom glass cracked. Beside, i like the functionalities. I don't think that heating would be feasible at this price.

I agree, I am very disappointed that this does not heat the water. Worse after only 4 months of scarily being used, the battery does not take a charge anymore . So if I take the bottle off of the charging station it’s doesn’t even connect to the app now. Very cool idea, if it heated water through the app.
Looks great . But overall I am very disappointed and dissatisfied with the construction. Please use better components in the future.

Did anyone had any news from the team? Mine seems to have water entering inside of the lid, even for a new lid they sent me, and the batteries don't seem to charge. No news from the team for quite some time now.

the app sucks! needs an upgrade, it does NOT keep it hot...no matter how many times you press the button in the app. I'm so disappointed! is not as closed as they said it would be.. and we waited so long to get it... please fix the app!

Correction: I knew it wasn't* going to heat water.

I actually really like the Teplo. I knew it was going to heat the water. It was something that came up early in the campaign. I knew you would need a kettle to heat the water, then the Teplo would tell you when the water had cooled to the right temperature for brewing. It will heat to a slight degree, but the water needs to be close to the right temp. I used it for several weeks. Suddenly, though, the app says I need to "charge heater". I have kept it plugged in to charge and it won't charge. I've emailed and messaged to no avail. The "keep warm" feature was the only thing I really wanted. I really would love to get my Teplo working again, if I could only get the company to talk to me! Please answer one of my messages and help me get it working again.

I have still not received my teplo! I am incredibly mad! No response to emails, no response to post or any communication from kick starter. Can someone give me an idea of what I can do

Has anyone heard from the Teplo team recently? I sent back my Teplo to the address they messaged me in an attempt to get a refund and just got my package back yesterday because the post office wasn't able to deliver to the address provided. I've messaged Teplo directly, but they don't seem to be replying.

I was actually really disappointed with my product. It didn't even heat up or anything.

It's been 2 weeks with no email reply and I have sent through 2 follow up emails. Would be good to get a response Teplo team and not hide.

Got the package today. I searched the Android Store for a Teplo app, but didn't find any. I went to the Teplo website and hit the "Android app" link, but I just got an error message that something wasn't found. I went to the Teplo Kickstarter page and to the last update, klicked on the Android link, and got the message "this app is currently not available in your country yet". I'm from Germany. The update is from May, now it's early August, and there is still no working version of the App? How can I then use this product? I will write the support. I'm sad.

I have the same issue/concern with others on here. I was to believe that this product would heat water for the perfect temperature for brewing tea, and be portable. It does not simplify my process of making tea in any way. Unfortunately, you have to heat up your water to a certain degree BEFORE adding it to the Teplo. If you don't, the app will simply tell you your water is not hot enough. Very disappointed in this. Since I have to heat up the water with a kettle anyway, why do I need this product? This was very misleading, and since it won't boil water or even raise the temperature a substantial amount, it seems more like a glorified mug. Love the concept, but the end product is not what I was hoping for.

Have any of you guys who have been ‘messeged’ had any issues resolved? I'm about to toss it but thought I'd check first.

So I had problems with the teplo so I wore a comment on here and the company emailed me back about getting a refund all I had to do want to send back the teplo,after get an address from the company I paid the shipping to send in back we'll to my surprise I just got the package back today. Once again let me tell you what a great upstanding company you are. Thank, so and to the people on here that has not received your teplo yet you are the luck ones.

Hi, I am yet to receive my Teplo. Shipping information please?

Anyway they don't care, they have the money so.

This product is terrible. It can't ever reach a temperature higher than 85C and for my pur erh and some other teas I need a temperature higher than 90C. I'm not sure if the thermometer is not working right or the heater or what.
The infuser is wayyyy too big and uses too much space which could be used to add more waters. Plus, the infuser fell out of the cap after I used it just once! I had to glued it together again. I feel very frustrated every time I try to use it, cause it simply doesn't work! I'm so disappointed, I stopped using it cause I wasted so much time trying to make it work... I regret spending money on this so much

@Pamina -
Thank you for your comment. We have messaged you.

The infuser of my teplo fell out of the cap after just one use. Is there any way to fix this? I'm not as disappointed as everyone else but it sucks i can't use it since I paid 64 usd and It took quiet a long time for it to get to Chile. Please help

@KV Siva Prasad -
Thank you for your comment, we have messaged you.

I am yet to receive the Teplo.. updates on my shipment pls

Instead of holding the water on 80C and goes down to 76C in the brew status. Why the hell can this bottle not hold this temperature?

@jonathan - Thank you for the report. We have emailed you.

Mine will not connect with my app needless to say it's pretty much a paper weight due to this I'm very disappointed

I got my teplo and I'm totally disappointed. I'm a tee lover but with this but I can't love my tea.
For some special tea you need more then 85C but never goes over 85C Now it's not usable except for hold my letters in place. This product worth not the money I buyd. Thanks for a little bit wood and glass for a high cost alias garbage.

I waited about a year and a half for this project to arrive at my doorstep. When I originally ordered it the ETA was a couple months away. I started receiving regular updates with emails containing promises on a date it would be delivered, and containing information on the project(how the bottles were coming along,quality assurance checks that were being performed, etc). I didn't mind waiting a year and a half because I was excited about the product and the seemingly high quality standards being upheld. When I received the product I loved the packaging it seemed well protected from any possibly environmental or delivery damage. The actual bottle itself although rather bulky is very nice. The bamboo seems as if it will hold up for a long time as long as you keep it dry and the glass is nice and thick. I charged it for about 12 hours before using it.
The first time I used my teplo I thoroughly read the instructions, followed them very closely and anxiously waited for my tea to "reach the perfect temperature". However, sadly, that never happened. The instructions simply state to use hot water no specific temperature requirements are given. Once I actually start "heat the water" it'll only higher the temperature a degree or two if not completely staying the same, or worse-dropping even cooler. The keep warm setting will keep your tea relatively luke warm for about a half hour at maximum. The holes in the infuser are too large and pieces of loose tea are constantly floating into my mouth. The bottle itself and the way it functions was completely disappointing especially after backing it for $54 dollars! I'd rather make my tea at home, pour it in a mug that actually keeps it hot for hours at a time, and be on my way for A LOT less $$$.
Now let's move on to the app that works in conjunction with the Teplo bottle. What a complete joke. It lists a wide variety of tea options and suggests perfect brewing and drinking temperatures. That's great but I could also find that information on the back of my tea bags. They stated in an email before the teplo was even ready for production that they were very proud of their app and it was ready for download, yet the option to order tea STILL says coming soon. AFTER A YEAR AND A HALF.
All in all, don't waste your money. Get a tea infuser, pour it in a mug, call it a day. Works much better than this thing. I just use it as a regular cup now. A very expensive regular cup.

@Ashley Eidsmore - Thank you for your comment, we have messaged you.
@Joshua Patterson - Thank you for your reminder, and we are sorry for the late reply. We have replied to your email.
@Jim Williams - Thank you so much for your feedback. We sincerely receive your feedback and keep improving our product as well as our communication. We have replied to your email, please check it.
@ yulunsus - Thank you for your feedback, we have messaged you. We are not able to offer one solution to all backers, as different issues need different solutions. Let us offer the best support we can do for you. Thank you for your understanding.

PLEASE GIVE ALL BACKERS 50% REFUND IMMEDIATELY!!! Totally failed item, not even qualified to be a "Product". Extremely disappointed. Any student in the related design and EE/CS fields can develop a far more better product. If no action within 2 weeks, I think certain reporting actions to KS need to be issued.

After attempting to use this product for more than a month and trying to find some way to make it beneficial for tea drinking, it totally fails to meet my expectations and needs. When I backed this product, I was given the impression from the description and the video that it that it would function more like a portable version of the the Breville One Touch - a combined water heater, brewer, and warmer. The Kickstarter page stated that it would heat water to the correct temperature for brewing tea and it was misleading and unclear that it wouldn't truly heat/boil water. Even understanding that now, it still fails as a useful product. It requires an external method or device for determining the correct temperature of water to put IN the bottle and it requires that users have a thermometer or kettle that has water temp settings to be able to use and brew in "one go" with the Teplo. Without those, it's a guessing game of putting water in and having the bottle tell you it's not able to heat / work. And the user has to do this again and again until they somehow achieve the right temp to make the bottle function properly. As designed, Teplo doesn't really simplify or make my tea breaking / drinking process any easier. For a device that requires so much special care to clean and use, it should do more than be a "keep warm" device with a temperature gauge. At best, it's an expensive insulated bottle. I think you need to give very serious thought to how you market and describe this product. It is very misleading and I feel like I completely wasted my money on this. It's worth noting that your web site and printed instructions leave a clear gap in the description of how to use the device when it comes to describing how hot water should be added to it. I can't help but feel like this is purposeful because it's clearly not an all-in-one tea drinking solution. In all honesty, it's simpler for me to just brew a cup of tea using my existing appliances and methods. 'm sure I'm not the only one who is confused or thought this product worked differently. A few more points. It's unclear how to keep the warming element going after the tea has brewed or when it's actually operating. And there's also no clear guide to know when to stop pouring in the water so that there is room for the basket to avoid over-steeping. Thank you for taking my thoughts and feedback under consideration.

My bottle took almost 12 hours to charge and will not heat past 140 degrees. When I press brew the temp goes down over several minutes then says it cannot heat the water any more. I have sent 2 emails in the past 3 weeks but have had no response.

My Teplo is also leaking a bit from the bottom and the cap doesn't always seal tight either unless I put A LOT of force on it. Was disappointed, as I see many others were, about the heating feature. I did fund this under the intent it would heat the water itself. That aside after heating my water with an electric kettle heater (only thing I can use at work), my tea is often not the right temperature and Teplo cannot get it there either. Honestly... It seems like a design flaw when it comes to Teplo's inability to maintain optimal temperatures for the majority of the tea in it's limited library.
Additionally, the bamboo is rather rough and fragile and almost worries me I will get splinters. I would have hoped for some sort of wood sealant for a smooth grip (but that may just be personal).
I hope the company can refine their design to really get a true product out there for tea lovers such as myself. I just do not feel like they are there yet nor is this close to a polished finished product.

@Golbata -
Let us check with logistics partner. We will message you for details.

I never got a package. The tracking notification said "delivered", but nothing ever showed up. :(

@Sven Vandevenne, Dylan Caban -
Thank you for your comment. We have messaged you.

My bottle had the same problem everyone else was having. It started leaking out of the bottom to the point where the glue failed to keep things together and the circuit board popped off the bottom. This is really unfortunate and I am very disappointed.

So I've been charging my Teplo for 2 days via usb port and the led burned green several times, but everytime I open the app it gives just 1 bar of charging level. And when I choose "keep hot", it says "Charge heater" after some seconds.

@Kayla Bayens -
Thank you for your comment. We have messaged you.

@Ms. Lis -
1) It takes around 4 hours to charge from 0% to 100%.
2) Green LED light should be seen from the micro USB socket when the battery is fully charged. When you connect the bottle with teplo app, you can see battery level on top left.

2 questions about charging:
1) roughly how long does it take for the battery to charge (plugged into an American AC outlet)?
2) how can I tell whether the battery is fully charged, or how much charge it currently has?
Thanks.

I'm trying to figure out why there is suddenly leakage from the bottom of my bottle whenever I pull it out of the base to flip for brewing. I only have ever washed it by hand as instructed but the last week or so there has been water on the bottom of the Telpo and inside the base when I take it out to flip over.

@Gerard Pagès i Camps, Mike White, Phuong Nguyen -
Thank you for the comments. We have messaged you.

Hello,
I have still yet to receive my TEPLO. I'm unsure of what to do at this point. I've checked my address - it's the same as I haven't moved in quite a few years.
What should I do?
Phuong

I have been afraid to open mine given all the comments. I finally did and my engraving is incorrect. Unsure if I should proceed with testing it out if it's wrong right out of the box. More than a little disappointed with what seems like little attention to detail (engravings, baskets, Bluetooth, gaskets, USB covers, etc). I'll message you directly as well.

I had the same problem. The infuser fell out of the cap. I don't know if there is way for me to get it back on there. It's not just the metal part. It's also the black part the infuser screws into. I have a picture if you need it if what happened. And also the app doesn't get the temperature.

@Creator
So, I haven't heard anything back yet from here or the email chain I have previously to info@load-road.com

@Hector L - Thank you for your comment. We have messaged you.

So before I could even attempt to brew any tea in the teplo. The infuser fell out of the cap. I don't know if there is way for me to get it back on there. It's not just the metal part. It's also the black part the infuser screws into. I have a picture if you need it if what happened. Has anyone else had this happen.